Behr and Butchoff London reviews

★★★★★ 5/5

Trustpilot

Office Coordinator

I recently worked with Emily Hold when I had a change in tenancy and a lot of documents and information to provide. Emily was always very responsive and helpful. If she didn't know herself she always asked the right people and got me a response immediately. And on top she was always very friendly and I had the feeling that she really enjoyed helping you and, hence, I did not feel awkward asking her often stupid questions. This made my life so much easier!

Hanna · 10 November 2021

★★★★★ 1/5

Trustpilot

Avoid to be tenant on a property they manage

Clearly, I would've recommend to add some clauses to the standard tenancy agreement to avoid problems listed below, or better do not have a deal with them at all.Do not go with them, they just ignorant and incompetent.1) They lied that flat will be professionally cleaned. There was dirty windows, dust and bird poop on the floor, some old food in the fridge (Consider that we moved in 2 weeks after tenancy started!)2) Agent keep feeding me "I will call you back" for 2 weeks about the sofa we agreed to be removed from the apartment, and now stopped answering calls at all.3) They send an engineer to estimate prices to change the broken mixer in shower and clogged tap. We agreed for slot 9AM-12PM, but no one appeared. I called 4 times to the agency, and they were not able to tell me wether the engineer going to visit or not. Finally, the engineer arrived at 6PM, without any prior notice and said that he received the order on 4PM at the same day. Notice, that it is clearly ONLY communication problem - they were aware of the delay, but were not able to tell me about that, even when I tried to call.4) They didn't manage even negotiate with a landlord the plumbing change for a week! For now it is very hard to use the bathroom, as there are almost every piece of plumbing is broken and ventilation does not work. When I called to them to understand the timings, they said that the person which is responsible for that is not available and recommended me to write an email (on which they are not replied)I don't know why I forced paying to them (as the price is clearly included in the rent). They are really just a broken link in communication and should be eliminated from there.UPD: they didn't even checked the heating system at all ! All the heating controllers are broken, a long time ago, damaged by a liquid from the very old batteries, which are started to leak.Also, shower mixer is completely broken now, there is no hot water there. Their engineer recommended me to "use bucket to mix the hot and cold water" and said that this is not an emergency.Even their branch manager is powerless to chaise anything. He is in the email tread with description of this situation, and still nobody called me back today for 6 hours for the urgent matter as they promised.

Yehor · 18 October 2021

★★★★★ 1/5

Trustpilot

Review

UPDATE: We were informed that everything had been signed to move in to a new property. Then under 2 weeks before our move in date we were informed that the landlord never in fact signed and we wouldn't be able to move in leaving us without a flat (and the previous call reassuring us everything was sorted with the contracts was a lie). We were then told they would support us with finding a new property as soon as possible but they didn't do anything of use. Very disappointing service. Giorgio was always very helpful and helped us secure our flat with ease. He was easily contactable and answered all my questions fast which made it a much less stressful experience than I’ve had in the past. So far has been a great experience and Giorgio has added to that by being great.

Holly · 23 September 2021

★★★★★ 5/5

Trustpilot

Great service

I recently joined an existing tenancy, and Sharon handled the whole process. She was professional and communicative at every stage and made the process easy.

Lewis · 25 July 2026

★★★★★ 5/5

Trustpilot

Sharon was really helpful in answering…

Sharon was really helpful in answering all our questions during the tenancy! Thank you!

Matthew · 22 September 2025

★★★★★ 5/5

Trustpilot

Thank you Kaicey Naish

Thank you Kaicey Naish for your ad hoc help and availability and patience. She provided background knowledge, and took time to walk an overseas landlord through necessary steps and provided comfort to cover all aspects of a multifaceted tenant change with great attention to detail.

Tanja · 16 August 2024

★★★★★ 5/5

Trustpilot

Renewals with Niema L.

When it came to renewals, Niema Latif is an absolute dream in real estate. She ticks all the boxes. She genuinely cares about your concerns and needs…and she did just that. She is top at what she does, and I’m talking from experience!

Ma · 17 September 2024

★★★★★ 5/5

Trustpilot

My family and I wanted to commend…

My family and I wanted to commend Isabella Thompson for providing and outstanding level of service in our recent search for a rental property in the Fulham area. She understood our requirements and preferences from the outset and organized several viewings that appealed to us...until the last one over a long day of viewings matched all our needs. Thank You Isabella!

Amjad · 20 September 2023

★★★★★ 5/5

Trustpilot

Chesterton SW Lettings, a job well executed

Chesterton SW Lettings team on Battersea Rise were excellent with the recent letting instruction for my two-bed flat in Clapham. Within a window of three days, the team found the right tenants who met the criteria that I had given. The whole team is an absolute pleasure to deal with, professional through and through. Lead by Gary Noone, an experienced and knowledgeable agent, who understands the market, appreciates the important issues for landlords and tenants, not shy in striking the right balance for both sides and, at the same time, willing to be commercial. Gary and his team were completely hand-on in guiding me through the steps in the process making it a much more seamless exercise than it would have been otherwise.Chesterton also handled another letting instruction for us in the South Bank SE1 recently. We found their processes and approach in general much more efficient than those by other agencies by a long distance. Happy to recommend Chesterton SW Lettings to others.

Bao · 19 August 2021

★★★★★ 3/5

Trustpilot

Jess was a joy to work with and the…

Jess was a joy to work with and the flat is a dream. However, management and reference company , a total wipe out! Unhelpful, lazy, confused and W R O N G! The attitude towards tenants must be CHANGED. We are as much clients are landlords. Without our demand for properties (which in London means bid-wars these days, there is no industry).A little R E S P E C T for tenants is in order.

Flavia · 19 May 2022

★★★★★ 1/5

Trustpilot

Such dishonest disgraceful agency!

Such dishonest disgraceful agency! The manager from Knightsbridge called Andrew is useless and unprofessional!

ZR · 15 September 2025

★★★★★ 1/5

Trustpilot

DO NOT RENT/BUY PROPERTY WITH THEM!

Terrible. I cannot emphasise enough how dismissive Chesterston has been toward our moving process. They don't reply to our multiple emails and when they do, the answers are inconclusive and no actions are taken toward our requests. Although it says in our contract the deposit reimbursement would occur in 10 days after moving out, it has been four months without getting our money back. DO NOT RENT/BUY PROPERTY WITH THEM.

Maria · 6 December 2022

★★★★★ 5/5

Trustpilot

I recently rented a property through…

I recently rented a property through Andrew Zohraphos. He was a pleasure to deal with and went the extra mile to ensure everything went smoothly. We were moving internationally and Andrew’s attention to detail and understanding of what was important and what we needed was exceptional. He kept us up to date through the whole process and made the transition very easily. I can’t recommend Andrew enough as his level of professionalism is hard to find

Ms · 19 March 2022

★★★★★ 5/5

Google

Kurt was incredibly helpful in our lettings process. We moved from abroad so renting in the UK was a very new experience for us and Kurt politely and promptly helped us navigate the process every step of the way. He went above and beyond what I expected from any letting agent and was super responsive with answers to all of our many questions. Because of him, we've found an amazing flat and are really happy with our entire experience. If you're looking for a local letting agency, this is the place.PositiveResponsiveness, Quality, Professionalism, Value

Sidney · 13 June 2021

★★★★★ 5/5

Google

We had a great experience working with Gabrielle, who was extremely responsive, attentive to details, and tireless. She understood our requirements, was able to offer advice, and provide additional information as necessary. Within a week we found several great candidates, and Gabrielle helped us negotiate with the managers. After we moved in, she is still checking in with us, and helping us. We could not have asked for a better person to work with, and highly recommend Gabrielle as a great professional, who is lovely to work with, and has been instrumental to our smooth settling in at a new location.PositiveResponsiveness, Quality, Professionalism, Value

Elena · 13 June 2021

★★★★★ 5/5

Trustpilot

Our property manager Vanessa has been…

Our property manager Vanessa has been of great support during the recent two turbulent years with new tenants, break-in in the flat, several minor challenges with the tenants and now check-out and preparing for sale. We have experienced efficient, professional and friendly cooperation in all situations.

Sven · 6 July 2024

★★★★★ 5/5

Trustpilot

Outstanding property management

Xiaoyi is our property manager and she is an outstanding professional - she promptly replies to emails and resolves any issues that occur in the property. She is very calm, courteous and understanding and we are very thankful to have Xiaoyi as our property manager.

NB · 22 July 2024

★★★★★ 5/5

Trustpilot

Niema Latif is my letting agent

Niema Latif is my letting agent. I hadn't heard if my lease was being renewed as I wished. This morning I phoned her up and expressed my concern to her.She undertook to contact the landlord to ask him what his wishes were, and immediately got back to me with his proposal for a further one year lease.I gladly accepted and look forward to another happy year in my flat.

Monique · 29 November 2022

★★★★★ 5/5

Trustpilot

I’ve been working with Abbie Bullen…

I’ve been working with Abbie Bullen @Wandsworth branch for the last month now and she’s been nothing but brilliant! From the moment of our first property viewing to the day we moved in :) She is very attentive to the detail and extremely supportive with any questions we had. I would highly recommend her service to everyone and without a doubt will be reaching out to her in the future! Thanks Abbie! Elinga Sulaite

Elinga · 7 April 2022

★★★★★ 5/5

Trustpilot

Amanda Goodman

Amanda has been property manager for our flat for some 10 years and has always given us excellent service and been available. She is excellent at developing good relationships with tenants which facilitates dealing with difficult situations that might arise. Amanda is also good at managing contractors, ensuring that things are dealt with quickly and at a sensible price. All in all Amanda provides an excellent all round service and is also a nice person to deal with! Now that we have sold the flat we will miss our contact with Amanda. Best of luck Bob and Chrissie Gayford

Christine · 6 March 2021

★★★★★ 5/5

Trustpilot

Great Experience

I had really pleasant experience working with chestertons to look for a flat for my family. A special thanks to Emily moffatt. She was very professional in managing the search, accommodating to our requests and search needs, which ended in finding our dream house during difficult period of the year. In less than a month, we moved in to our new flat.

Ahmed · 12 June 2023

★★★★★ 5/5

Trustpilot

We have dealt with the Tower Bridge

We have dealt with the Tower Bridge, SE1, office over many years, with their Letting Department and most recently their Sales Department. Both have always been proactive, efficient, helpful and pleasant.At the end of last year, our flat was sold by Neil Wilson and his team. Throughout the process, we were advised and updated honestly, put in touch with a very good painter and a first rate firm of solicitors. No complaints or criticism.

Carol · 1 March 2022

★★★★★ 4/5

Trustpilot

Good advice is golden !

Mart has been present since our first search on internet till the day we signed our rental place only 2 weeks apart and thankfully we followed his expert advice throughout the process . We really owe him one for having found the best view in town!

Helena · 6 June 2024

★★★★★ 5/5

Trustpilot

Professional and informative

The Putney team led by Stephen have provided an excellent letting service for some years now. We have a one bed let through Putney and they have consistently found good tenants and negotiated competitive rental levels. We find their reminders through the tenancy very helpful. Stephen is very willing to provide current market information, which helps us to make good decisions.

AW · 3 July 2023