Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLev Lassman
Is professional, responsive, proactive, and a pleasure to deal with throughout the entire sale of my flat. He made the whole process smooth and straightforward, and I couldn’t have asked for better service. Highly recommended!
Mor · 11 September 2026
Agent replied · 11 October 2026
Thank you for your wonderful feedback, Mor! We’re thrilled to hear about your positive experience with Lev. Our team always strives to provide exceptional service, and it’s great to know we met your expectations. We appreciate your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotWonderful renting experience
I recently had the pleasure of working with an exceptional estate agent who made the process of renting my new home incredibly smooth and stress-free. Fastest professional renting process working with Juliette was a fantastic experience. Her expertise, dedication, and friendly approach made a potentially stressful situation enjoyable and straightforward. I highly recommend her to anyone looking for a reliable and caring estate agent.
Islam · 12 August 2024
Agent replied · 23 August 2024
Hi Islam, thank you for the great review and sharing your experience with Juliette. We are so glad she made the process smooth and stress-free. Its great to read she was dedicated and had a friendly approach. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotI’ve had the pleasure of working with…
I’ve had the pleasure of working with Catherine Whaley as my property manager during my tenancy at Camden Courtyard. Catherine has been consistently professional, responsive, and attentive to any needs or concerns I had during my stay. I greatly appreciate her support throughout my time as a tenant and would highly recommend her to anyone looking for a reliable and efficient property manager.
Fang · 19 August 2024
Agent replied · 23 August 2024
Hi Fang, thank you for taking the time to write a great review. We are so glad Catherin has been consistently professional and responsive during your stay. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotTamara Price- Totally Amazing
Tamara Price- Totally Amazing After a long process of looking for a property, Tamara's support was invaluable in helping us find our perfect new home. Tamara was so generous with her time- she very patiently went through our application with us, and I have no doubt her amendments were what helped us secure a brilliant and competitive property. Despite it being late in the evening, when Tamara heard we had been chosen by the landlords, she came back into the office to help us with the paperwork. We are so grateful for all her hard work and will never forget how amazing she has been with us!
Lucy · 31 August 2023
Agent replied · 12 June 2024
Hi Lucy, congratulations on finding your new home! Sounds like Tamara was a superstar throughout the process - which we're not surprised by in the slightest. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotI cannot recommend Juliette Dartois…
I cannot recommend Juliette Dartois highly enough for her outstanding assistance in letting our flat in Manchester Square. From start to finish, Juliette was incredibly professional, responsive, and proactive. She made the entire process seamless and stress-free. Her knowledge of the market, coupled with her excellent communication skills, made all the difference in securing the perfect tenants quickly. A five-star experience all around!
Nick · 16 August 2024
Agent replied · 23 August 2024
Hi Nick, we're happy to hear Juliette was on hand throughout the process of letting out your property and made the entire journey stress-free. Should you have any other questions, please do let us know.
★★★★★ 5/5
TrustpilotVery diligent person
Joyce is the person that manages the property where I live. Since she manages, she always sorted all tye problems that I had, she tracked all my doubts and she is really efficient sorting and finding solutions for each concern that I had.She supported me with calls and email.She is so far great in her job. The best experience that I have had so far.
Laura · 10 July 2024
Agent replied · 23 August 2024
Hi Laura, thank you for taking the time to leave a review for Joyce. We're delighted to hear that she's there for any issues that occur and has been supportive throughout your tenancy. Please do reach out to us again if you need anything.
★★★★★ 5/5
TrustpilotGood recent experience
As ever, the service is reliant on the strength of the property manager, and admittedly there has been some turnover and some mixed abilities. Some good, some not so good. But the last couple of months, with Catherine Whaley looking after our property in Camden has been an excellent experience, with her going the extra mile and showing great initiative. Very happy with the service lately.
Jonathan · 12 June 2024
Agent replied · 17 June 2024
Hi Jonathan, thank you for your honest feedback. We're thrilled to hear that Catherine has gone the extra mile! Should you need anything else, please do not hesitate to give us a call or email. Best wishes!
★★★★★ 5/5
Googlevery nice agent! we finally found our flat to movein after several weeks. we're really satisfied with the flat. and thanks for Dan's help, he's always very helpful and patient, always answering our questions!!
YUHAN · 11 September 2026
Agent replied · 11 October 2026
Thank you for your kind words, Yuhan! We’re thrilled to hear that you found the perfect flat and that Dan provided excellent support throughout the process. Your satisfaction is our priority, and we hope you enjoy your new home!
★★★★★ 5/5
TrustpilotWork with Aiste at Chestersons!
Aiste provided exceptional service for me in finding a flat recently. She responded to my request within 2hrs, immediately got me in to see the apartment, communicated with me on other offers, and how to make mine competitive, and walked me through step by step the process through completion. She was prompt, always supportive and helpful when I needed it even after her responsibilities were over. I'm so grateful for her attention to detail, punctuality, speed of response, and good customer service. Ask for her - she's fantastic. Thank you Aiste!
Shelly · 5 July 2023
Agent replied · 12 June 2024
Hi Shelly, congratulations on finding your new home! We're thrilled to hear Aiste assisted you during this process and gave you all the advice you needed. Should you need anything further, please do not hesitate to reach out to the team. Wishing you all the best!
★★★★★ 5/5
GoogleIf I could give more than 5 stars for Anya and Eloise, I would - thank you so much ladies for all the assistance with finding a rental property in London, much appreciated!
Milas · 13 September 2026
Agent replied · 11 October 2026
Thank you for sharing this, Milas. Anya and Eloise will be delighted to hear your kind words about their support finding your rental property.
★★★★★ 5/5
TrustpilotExceptional experience when it came to finding tenants !
I had an exceptional experience with Chesterton Pimlico when it came to finding tenants for my property. James and Andreea, in particular, did a remarkable job by successfully locating the perfect tenants within a remarkably short span of just two days. The entire process was incredibly effortless and seamless. I would highly recommend Chesterton Pimlico to any landlord who is seeking the ideal tenants for their property. Their expertise and efficiency make them the go-to choice in the industry
Consumer · 24 May 2023
Agent replied · 12 June 2024
Hi There,We're so pleased to hear how our Pimlico team were able to provide such an exceptional service whilst finding tenants for your property! Thank you for taking the time to leave this great review, and please don't hesitate to reach out if you need any further support.
★★★★★ 5/5
TrustpilotKatherine ma
"I recently rented a home through Katherine Ma and I couldn't be more satisfied with the experience. Katherine was professional, attentive, and made the entire process seamless. She promptly addressed all my questions and ensured that everything went smoothly. I highly recommend her to anyone looking for a reliable and efficient leasing agent for their next home."
LULU · 31 August 2024
Agent replied · 28 October 2024
Hi Lulu, thank you for taking the time to write a great review. We are so glad Katherine Ma was professional and attentive. We really appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotOne of the good ones
Dealing with estate agents is never ideal but actually Shannon took us on a magic mystery tour of nice flats, was lovely and engaging all along and found us the place we have now moved into. No hard sell no BS just very personable and read what we were looking for. After a month of flat hunting and 25 visits we were pretty burned out, Shannon was a welcome relief. The application process went smoothly and Shannon was helpful all through. Thanks
Chris · 4 April 2023
Agent replied · 12 June 2024
Hi Chris,We're so pleased to hear how Shannon was able to help you find the ideal flat. Thank you for taking the time to leave this review, we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotHigh standard of service, and excellent communication
My property manager Matthew Blackmore has been excellent to work with. He takes initiative to sort things out before coming to me, and is explanations, resolutions and communications are all of a very high standard.Every dealing with Matthew, my previous property manager Anna, and the rest of the team have all been of a high standard over the last 4 years of working with them. Keep up the great work guys.
Monica · 30 November 2023
Agent replied · 12 June 2024
Hi Monica, thank you for taking the time to leave a review. It's lovely to hear that Matthew, Anna and the rest of the team have provided you with an exceptional service throughout the last four years. Should you need anything else, please let us know. Best wishes!
★★★★★ 5/5
GoogleSpecial shout out to Millie Brandon, who was incredibly patient and understanding of my situation over the past five months as I navigated renting a flat. She was never pushy, always listened with empathy, and approached everything with a …
Alison · 17 April 2025
Agent replied · 24 October 2024
Hi Alison, thank you for sharing your experience with Millie, she will be thrilled by the positive feedback. Wishing you all the best.
★★★★★ 5/5
TrustpilotBrilliant Service
From the start of my tenancy up until the end the services provided were commendable. Any issue I had was carefully inspected and fixed as soon as I had reported it and the property managers, particularly Patrick Zahara ensured that the property was kept at a good standard. Would definitely recommend them as an agency in the future.
Samra · 18 July 2024
Agent replied · 23 August 2024
Hi Samra, we really appreciate the honest feedback and so glad Patrick ensured the property as kept at a good standard. Thank you for the recommendation and should you need anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotThank you Tushar and Lydia
I was searching for a peppery couple weeks and dealt with different estate agents who has wasted my time however my experience With Chesterton is completely different, Tushar has managed to show us 2 nice properties and finalized the entire proceed in less than 3 working days! No words to disturb how professional Tushar and his colleague Lydia is!Just to mention Tushar is very friendly, Honest and supportive.Tushar has showed us around the area and informed us about the schools around the area and due to the shortage of time to enroll the little one he has called the landlord to get the contract signed at the earliest to reserve a space in the school.Many thanks Tushar & Lydia!
Mohammed · 31 January 2023
Agent replied · 12 June 2024
Hi Mohammed, thank you for taking the time to leave this review. It's great to hear Tushar and Lydia assisted you in finding a property quickly in order for you to secure a space at a local school for your child. Should you need anything else, please let our team know. Wishing you all the best in 2023!
★★★★★ 5/5
TrustpilotI recently signed onto a new lease and…
I recently signed onto a new lease and had the lovely experience dealing with Amanda Goodman. She made the process so easy and within 2 days it was sorted! Really impressed and happy with the service
Monique · 17 July 2026
Agent replied · 23 September 2026
Thank you, Monique! We're thrilled to hear about your positive experience with Amanda. Our team strives to make the letting process smooth and efficient, and it’s great to know we hit the mark for you. Enjoy your new place!
★★★★★ 5/5
TrustpilotShruthi Purswani THE BEST!!
I have had the pleasure of working with Shruthi Purswani for the past two years.She is always so polite.Shruthi goes above and beyond for her tenants, as you can imagine, being a property manager can be quite demanding at times. If there is any issues she is quick to act upon them and get them resolved.Shruthi is one of my favourite property managers to work with.If Shruthi has your property, be sure to know you are in good hands!
Sarah · 30 January 2023
Agent replied · 12 June 2024
Hi Sarah, thank you so much for your review about Shruthi, she'll be thrilled to hear your feedback! Should you need any further assistance, please feel free to get in touch. Best wishes!
★★★★★ 5/5
TrustpilotGreat customer service
Just completed my apartment purchase last month and I wanted to thank Michelle from the CW branch who is an absolute star. She was super reactive at handling solicitor requests and helped me every single steps of the way, from finding my dream home to handing me the keys. Thank you again Michelle.
Chloe · 16 September 2024
Agent replied · 28 October 2024
Hi Chloe, thank you for leaving positive feedback. We are so glad Michelle was reactive and helpful. We hope you love your new home. Wishing you all the best.
★★★★★ 5/5
TrustpilotHad a very positive experience
Had a very positive experience. Rosie was attentive, courteous and proactive all throughout the process, going above and beyond expectations to respond to enquiries and propose solutions even outside work hours. Despite the fact that I was not physically present in the UK during the process, everything was handled in a fast, diligent and professional manner, enabling me to confidently and securely finalize a London rent contract from abroad.
D.E · 10 October 2023
Agent replied · 12 June 2024
Congratulations on finalising your rental contract with us! We'll be sure to pass your kind words on to Rosie and the rest of the team. Best wishes!
★★★★★ 5/5
TrustpilotJames Smith was a fantastic property…
James Smith was a fantastic property manager for our rental over a period of 3 years- very responsive and helpful with whatever query or issue we had throughout. We were extremely impressed with his service- he was by a long way the most proactive and helpful property manager we've had.
Eilidh · 11 October 2024
Agent replied · 28 October 2024
Hi Eilidh, thank you for sharing your experience with James. We're happy to hear you had a positive experience throughout your three years renting with us. Wishing you all the best!
★★★★★ 5/5
TrustpilotExceptional service- Carmen Vigneron
It was a seamless transition to a new home having had to move on short notice. Carmen Vigneron made this transition was effortless and always ensured we were contacted if documents needed uploading, met our moving in deadline and was attentive to our needs. She was always swift and is an asset to your company.
Jasmesh · 17 July 2024
Agent replied · 23 August 2024
Hi Jasmesh, thank you for the great review and sharing your experience with Carmen. We are so glad Carmen made the transition effortless and was attentive to your needs. Should you need anything else, please do not hesitate to reach out to her and the rest of the team. Wishing you all the best
★★★★★ 5/5
TrustpilotThank for Katheeine Ma
I would like to extend my heartfelt thanks to Katherine Ma for her invaluable assistance in locating my dream home. Her service throughout the entire process was exceptionally warm, patient, and attentive, as she listened carefully to my requirements and made every effort to fulfill them. I truly appreciate her dedication and hard work!
Wang · 1 August 2024
Agent replied · 23 August 2024
Hi Wang, thank you for taking the time to write great review. We are so glad Katherine Ma was patient and attentive. We hope you love your new home and should need anything else, we will be happy to help.
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