Behr and Butchoff London reviews

★★★★★ 1/5

Google

Why is it that the section 21 notice that I paid for cannot be sent? I have asked

Bereket · 17 March 2026

★★★★★ 5/5

Trustpilot

I want to take my thankful to Ms Shanya…

I want to take my thankful to Ms Shanya to sort out the 11 Gillingham Stree’s kitchen leak issue in a timely and efficient manner. After I call Ms Shanya, and the engineer came quickly to resolve the issue. I’m happy to see that the kitchen drain is no longer leaking. Everything is working perfectly now, thank you Shanya for facilitating this process!

Yuki · 3 December 2024

★★★★★ 5/5

Trustpilot

Good work from the vacates team.

Don't normally leave reviews, but I have to say, Anca Serban from the Vacates team was super helpful during a tricky time with a challenging tenant. Her and her team were understanding, efficient, and know what they're doing, giving useful advice from the framework of understanding people, and also the relevant legal options. The tenant has now left, is themselves satisfied, and all ended happily.

Anon · 3 October 2024

★★★★★ 5/5

Trustpilot

A truly stress free experience

I don’t usually write reviews but I had to make an exception in this case. There is someone at Chestersons who is truly outstanding and I just want to thank her for all her help this past year…Julia P is the go to person whenever I had any issues with my flat, and she has been truly delightful to speak with and rely on for assistance, ever helpful and always patient with all of my calls to her over the course of my lease regarding small issues that cropped up at the flat…she’s been immensely helpful and kind, and I just want to thank her and acknowledge her excellent work on behalf of Chestersons. Julia, many thanks and I wish you all the very best!

Miri · 13 December 2023

★★★★★ 5/5

Trustpilot

Response to Issue of oversea Tenant

I was chased in mid July 2023 by Freehold Managers for the overdue ground rent which, based on my records, had been paid. As a non-UK tenant, I expect timely and attentive response or solution to issues I may encounter in day to day management. To my full satisfaction, Xiaoyi FAN managed to find out that the payment should be made in May 2023 failed unnoticedly due to technical problem; and subsequently sort out the issue timely for me. Xiaoyi is professional and works diligently in managing my property.

Gregory · 7 November 2023

★★★★★ 5/5

Trustpilot

Amazing service from Bradley Jenkins

Me and my girlfriend were looking for a new apartment in the area and must’ve called hundreds of places to register our interest. Bradley Jenkins was the first person to call us back and his attentiveness to our precise needs is I think something all agents should model! We were quickly introduced to something perfect for us and I’ll definitely be seeking out Bradley again the next time we decide to move!

Matt · 19 April 2024

★★★★★ 4/5

Trustpilot

Kentish Town office people nice and straightforward

The people are nice, they don’t smarm and they are patient. I both sold and bought through their Kentish Town office. Peter hooked me in and then Folco took over. Folco always went the extra mile and was always accomodating. Andy is also good. My experience with them all went over 5 years as it took me a while to go through with a sale which is why I highlight patience.

Nerida · 4 May 2024

★★★★★ 5/5

Trustpilot

Thank you Matthew and Abigail

I really want to thank Matthew Russell and Abigail O”Reilly who are exceptional staff members. Their care, competence and skills saved my sanity. Previous agents simply did not action any requests. Please request their assistance and I hope they are recognised and rewarded by management. Wishing you both much deserved success, ‘Thank you Matthew and Abigail.

Customer · 21 December 2025

★★★★★ 5/5

Trustpilot

Chesterstone and Leusa Ellis have been brilliant for property letting

Chesterstone has given us magnificent treatment to find our ideal property in this competitive and difficult market like London, but above all its collaborator Leusa Ellis, our negotiator in the property search, has worked brilliantly and very professionally in the whole process. Leusa is a highly trained person, very kind, and absolutely trustworthy. I truly believe she is the best professional we have spoken to for this purpose and I look forward to seeing her in the future. Thanks Leusa.

Jordi · 11 October 2023

★★★★★ 5/5

Trustpilot

Wonderful renting experience

I recently had the pleasure of working with an exceptional estate agent who made the process of renting my new home incredibly smooth and stress-free. Fastest professional renting process working with Juliette was a fantastic experience. Her expertise, dedication, and friendly approach made a potentially stressful situation enjoyable and straightforward. I highly recommend her to anyone looking for a reliable and caring estate agent.

Islam · 12 August 2024

★★★★★ 5/5

Trustpilot

I’ve had the pleasure of working with…

I’ve had the pleasure of working with Catherine Whaley as my property manager during my tenancy at Camden Courtyard. Catherine has been consistently professional, responsive, and attentive to any needs or concerns I had during my stay. I greatly appreciate her support throughout my time as a tenant and would highly recommend her to anyone looking for a reliable and efficient property manager.

Fang · 19 August 2024

★★★★★ 5/5

Trustpilot

I cannot recommend Juliette Dartois…

I cannot recommend Juliette Dartois highly enough for her outstanding assistance in letting our flat in Manchester Square. From start to finish, Juliette was incredibly professional, responsive, and proactive. She made the entire process seamless and stress-free. Her knowledge of the market, coupled with her excellent communication skills, made all the difference in securing the perfect tenants quickly. A five-star experience all around!

Nick · 16 August 2024

★★★★★ 5/5

Trustpilot

Tamara Price- Totally Amazing

Tamara Price- Totally Amazing After a long process of looking for a property, Tamara's support was invaluable in helping us find our perfect new home. Tamara was so generous with her time- she very patiently went through our application with us, and I have no doubt her amendments were what helped us secure a brilliant and competitive property. Despite it being late in the evening, when Tamara heard we had been chosen by the landlords, she came back into the office to help us with the paperwork. We are so grateful for all her hard work and will never forget how amazing she has been with us!

Lucy · 31 August 2023

★★★★★ 5/5

Trustpilot

Very diligent person

Joyce is the person that manages the property where I live. Since she manages, she always sorted all tye problems that I had, she tracked all my doubts and she is really efficient sorting and finding solutions for each concern that I had.She supported me with calls and email.She is so far great in her job. The best experience that I have had so far.

Laura · 10 July 2024

★★★★★ 5/5

Trustpilot

Good recent experience

As ever, the service is reliant on the strength of the property manager, and admittedly there has been some turnover and some mixed abilities. Some good, some not so good. But the last couple of months, with Catherine Whaley looking after our property in Camden has been an excellent experience, with her going the extra mile and showing great initiative. Very happy with the service lately.

Jonathan · 12 June 2024

★★★★★ 5/5

Trustpilot

Work with Aiste at Chestersons!

Aiste provided exceptional service for me in finding a flat recently. She responded to my request within 2hrs, immediately got me in to see the apartment, communicated with me on other offers, and how to make mine competitive, and walked me through step by step the process through completion. She was prompt, always supportive and helpful when I needed it even after her responsibilities were over. I'm so grateful for her attention to detail, punctuality, speed of response, and good customer service. Ask for her - she's fantastic. Thank you Aiste!

Shelly · 5 July 2023

★★★★★ 5/5

Trustpilot

Exceptional experience when it came to finding tenants !

I had an exceptional experience with Chesterton Pimlico when it came to finding tenants for my property. James and Andreea, in particular, did a remarkable job by successfully locating the perfect tenants within a remarkably short span of just two days. The entire process was incredibly effortless and seamless. I would highly recommend Chesterton Pimlico to any landlord who is seeking the ideal tenants for their property. Their expertise and efficiency make them the go-to choice in the industry

Consumer · 24 May 2023

★★★★★ 5/5

Trustpilot

Katherine ma

"I recently rented a home through Katherine Ma and I couldn't be more satisfied with the experience. Katherine was professional, attentive, and made the entire process seamless. She promptly addressed all my questions and ensured that everything went smoothly. I highly recommend her to anyone looking for a reliable and efficient leasing agent for their next home."

LULU · 31 August 2024

★★★★★ 5/5

Trustpilot

One of the good ones

Dealing with estate agents is never ideal but actually Shannon took us on a magic mystery tour of nice flats, was lovely and engaging all along and found us the place we have now moved into. No hard sell no BS just very personable and read what we were looking for. After a month of flat hunting and 25 visits we were pretty burned out, Shannon was a welcome relief. The application process went smoothly and Shannon was helpful all through. Thanks

Chris · 4 April 2023

★★★★★ 5/5

Trustpilot

High standard of service, and excellent communication

My property manager Matthew Blackmore has been excellent to work with. He takes initiative to sort things out before coming to me, and is explanations, resolutions and communications are all of a very high standard.Every dealing with Matthew, my previous property manager Anna, and the rest of the team have all been of a high standard over the last 4 years of working with them. Keep up the great work guys.

Monica · 30 November 2023

★★★★★ 5/5

Google

Special shout out to Millie Brandon, who was incredibly patient and understanding of my situation over the past five months as I navigated renting a flat. She was never pushy, always listened with empathy, and approached everything with a …

Alison · 17 April 2025

★★★★★ 5/5

Trustpilot

Brilliant Service

From the start of my tenancy up until the end the services provided were commendable. Any issue I had was carefully inspected and fixed as soon as I had reported it and the property managers, particularly Patrick Zahara ensured that the property was kept at a good standard. Would definitely recommend them as an agency in the future.

Samra · 18 July 2024

★★★★★ 5/5

Trustpilot

Thank you Tushar and Lydia

I was searching for a peppery couple weeks and dealt with different estate agents who has wasted my time however my experience With Chesterton is completely different, Tushar has managed to show us 2 nice properties and finalized the entire proceed in less than 3 working days! No words to disturb how professional Tushar and his colleague Lydia is!Just to mention Tushar is very friendly, Honest and supportive.Tushar has showed us around the area and informed us about the schools around the area and due to the shortage of time to enroll the little one he has called the landlord to get the contract signed at the earliest to reserve a space in the school.Many thanks Tushar & Lydia!

Mohammed · 31 January 2023

★★★★★ 5/5

Trustpilot

I recently signed onto a new lease and…

I recently signed onto a new lease and had the lovely experience dealing with Amanda Goodman. She made the process so easy and within 2 days it was sorted! Really impressed and happy with the service

Monique · 17 July 2026