Trusted Agent profile · London
★★★★★
1,286 reviews across 2 platforms
105 St. Johns Wood Terrace, London, NW8 6PL
Behr and Butchoff's office in London, at 105 St. Johns Wood Terrace, is rated 4.6 out of 5 across 1,286 reviews on two platforms, including 230 Google reviews rated 4.7.
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Behr and Butchoff London won awards at EA Masters in one year, most recently 2019.
EA Masters winner in one year: 2019.
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSupportive and helpful
I was looking for a place in Sheen, and spoke with Kate Bennett, and she was delightful, organising extra viewings and helping us through what was an extended referencing process because of difficulties with our references. We’re very happy with the flat and the support that Kate provided.
This is wonderful to hear, thank you for sharing your positive experience!
5/5
TrustpilotJack was awesome!
My interactions were all with Jack and he is phenomenol. So professional and caring during the whole process of renting....it was a pleasure to work with him.
Hi Vidya, thank you for your kind review, we're happy to hear you had a phenomenal experience with Jack! Should you need anything in the future, please do not hesitate to reach out to us.
5/5
TrustpilotI was desperate for a flat in the area…
I was desperate for a flat in the area I wanted and within the budget I had. Nishaad helped me find the flat I wanted within days and he was very very helpful. Additionally, he always replies to messages even if it’s not within his working hours.
We are so pleased to hear this! Thank you for sharing.
5/5
TrustpilotChesterton South West Lettings - Kate
Finding a house and moving is stressful - particularly during lockdown. Kate was a pleasure to deal with. Always friendly, responsive & professional. She helped as much as she could, and we appreciated it.
5/5
TrustpilotThank you so much for Jenny's…
Thank you so much for Jenny's professional and sound service. She understood my needs and matched the deal as soon as possible. She is excellent on negotiation and execution with different parties. I will definitely consider to use her service again if I buy a second house.
Thank you for sharing your experience with Chestertons!
5/5
GooglePierce Cooper-Smith was extremely helpful. He went out of his way to ensure everything was going smoothly and according to plan. He was polite, prompt and accurate.PositiveResponsiveness, Professionalism
5/5
TrustpilotAmazing Customer Service
I was first shown round our flat by Katherine who was lovely and incredibly helpful. Stav managed our let overall and he also went above and beyond. This was by far the easiest renting experience I've had with an estate agents and have Stav to thank for that.
Thank you for the five-star review, we are so pleased to see how helpful Katherine and Stav were!
5/5
TrustpilotI had an incredible and seamless…
I had an incredible and seamless experience with chestersons especially with Dawn Cunningham. Even though I wasn’t in town, she went out of her way to make the whole process seamless and comfortable. She’s been incredible with all questions and problems I’ve had.
Thank you for leaving your review! We are so pleased to hear this.
5/5
GoogleI worked with Marika and I can highly recommend her! She was the most professional agency I have ever worked with in London. Every question and request was answered kindly!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotWe were very pleased with the excellent…
We were very pleased with the excellent service provided by Nikki Mentom Dennis and her team at the Chiswick office. They were able to find suitable tenants for us in record time.Marilyn Chiswick
5/5
TrustpilotMy experience whit Juliette
Juliette helped us find a flat in London. She’s is very kind and available.
Hi Giulia, congratulations on your new home and thank you for sharing your experience with Juliette. Wishing you all the best!
1/5
TrustpilotAwful company
Awful company. Wouldn’t return my deposit. Avoid !!
Hi Shane, we're sorry to see you have left this review. In order for us to investigate this further, you should receive an email from Trustpilot asking for more details. As soon as we receive these, we will happily look into the situation for you.
5/5
TrustpilotRental Search
Had a great experience with Chestersons thanks to the help of Juliette Dartois.
Hi Liam, this is wonderful to hear. Thank you for sharing your experience with Juliette and we wish you all the best!
5/5
TrustpilotGive Lauren Christy a promotion!
Lauren Christy @ the S. Ken office helped us find our dream flat. We had a particular flat in mind and she was very professional and rigorous throughout our (long) search. Her passion for the industry and helping people really shun through. Thanks again, Lauren!
Thank you for your review Michael! We are so pleased to hear of your positive experience with Chestertons.
1/5
TrustpilotAvoid Chesterton in Putney
Avoid Chesterton in Putney - awful people. Stole my deposit.
Hi Claire, we're sorry to see you have left this review. Based on your Trustpilot name, we are unable to locate you within our system. If you'd like to discuss the matter further, please email customer.service@chestertons.co.uk and we will be happy to help.
1/5
TrustpilotVery bad service from the property…
Very bad service from the property manager, Angelina Malinina.
Hi Gerda, thank you for your feedback. We understand you’ve had a chance to speak with Angelina over the phone and she's working to address and resolve the issues you raised and is committed to improving the communication going forward. Your experience matters to us and we’re here to ensure we get it right.
5/5
TrustpilotJoyce Pau…
Joyce has recently taken over managing our property. She quickly grasped what work was needed, liaised with the tenants and arranged for workmen to be engaged.Well done.
This is amazing to hear Sarah, thank you for taking the time to provide this feedback. Feel free to reach out to Joyce and the team if you need anything else!
5/5
TrustpilotMy past experiences with Chesterton has…
My past experiences with Chesterton has been positive and rest assured. I was taken care of by your steamed team.The staff need to be praised for taking care of each client individually.
5/5
TrustpilotJessica Wilson facilitated a very…
Jessica Wilson facilitated a very smooth transition to our new home in Barnes with a seamless process from offer agreed to move in. Jessica couldn’t have been more helpful.
Hi Conor, thank you for your feedback! We're happy to read that Jessica made the process from offer agreed to move-in an easy one. Enjoy your new home and if you need anything else, please do get in touch.
5/5
TrustpilotGreat experience working with Rosie…
Great experience working with Rosie Mummery! She reached out to me about a flat she thought I'd like... I just moved in this weekend :)
Thank you for your review and congratulations on your new home Nicole. Wishing you all the best!
4/5
TrustpilotGreat job from the Chesterton’s team
Fergus and the Chesterton’s team did a great job finding us a fantastic new flat so quickly, especially in such a difficult period to rent in London. Only thing we weren’t very confortable with, was receiving calls offering energy/insurance to the new flat.
Thank you for taking the time to leave us a review, and for your honest feedback. We hope you are settling in well to your new home.
5/5
TrustpilotCouldn’t recommend more!
Super professional experience with Conor Bunn - would recommend him to anyone!
Hi Meghan, thank you for taking the time to leave a review for Conor, he'll be delighted to see this. Wishing you all the best!
5/5
GoogleWe live in Dubai and needed the help of an agent to help us find a vacation rental. Luckily we were referred to Kurt Steimetz who was extremely helpful. I thought it would be painful working with an agent remotely but he was always available by email and whatsapp and was so accommodating when i asked for a virtual tour of the home. I look forward to working with him again and would definitely recommend his services if you're looking for a home in St John's Wood.
5/5
GoogleI viewed dozens of properties with other estate agents, and I found the estage agent from B&B in charge of my search (she was called Nina) the best I've ever come across. I found her style and approach very professional. I liked that she let me view the property on my own to start with, leaving me to absorb the space without being pestered which often happens with other agents. She never put pressure on me while still showing enthusiasm. The balance was just right. She was also genuinely friendly. What a refreshing change from other agents during what is often a stressful time for property searchers.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Behr and Butchoff won Winner for Best Estate Agent Guide 2020 award winning agency, Lettings, North West London at EA Masters 2019.
