Trusted Agent profile · London
★★★★★
1,286 reviews across 2 platforms
105 St. Johns Wood Terrace, London, NW8 6PL
Behr and Butchoff's office in London, at 105 St. Johns Wood Terrace, is rated 4.6 out of 5 across 1,286 reviews on two platforms, including 230 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotThanks Juliette
Juliette was helpful with organising viewings and sending through options to consider. She is hard working and dedicated.
Hi Maithili, we're happy to hear that you found Juliette helpful with arranging viewings. Wishing you all the best!
5/5
TrustpilotThank you Vanessa
Vanessa has been informative, helpful and very prompt in her dealings with us since taking over the management of our property.
Hi Graham and Janet, thank you for the great review and sharing your experience with Vanessa. We are so glad she was helpful and prompt since taking on your property. We appreciate the support and should you require any further assistance, we will be happy to help!
5/5
TrustpilotDealt with Conor at Chesterton
Dealt with Conor at Chesterton. Smooth experience, appreciated the knowledge and guidance around what I was looking for.
Hi Erin, thank you for taking the time to leave a review. We appreciate the support and should you need anything further, we will be happy to help.
1/5
Trustpiloti am a tenant in one of the properties…
i am a tenant in one of the properties managed by chestertons in London. They are the worst when i comes to providing service to the tenant or helping tenants cordinate with landlords. even minor repair works which are urgent and impact the living conditions in flats managed by them takes months not weeks. Extremely unhappy with them and their office in Isle of dogs and would ensure neither I nor anyone i know use them as agents in the future!
Hi Pratik, we're sorry to see you have left this feedback. In order for us to investigate this, you should receive an email from Trustpilot asking you for further details. As soon as we receive these, we can follow up on this for you.
1/5
TrustpilotDon’t waste your time
The worst agency we have ever came across. Each time we call them, they tell us a property has already been let (a week ago, few days ago etc). When questioned how is that possible as the advert has only came out they respond it was let off the market- why put the add on the website then? Absolute waste of time, every single time.
Hi Kasia, we're sorry to see you have left this review and apologise for any inconvenience this may have caused. We do update our systems accordingly once a property has been let but understand that there can sometimes be a delay in this being reflected online. If you haven't already done so, we would recommend registering your details with your local Chestertons office so they can inform you of new listings as soon as they come to the market. We wish you all the best in your property search.
5/5
TrustpilotWe’re new to the rental scene in London…
We’re new to the rental scene in London and Gregor was extremely helpful in assisting us to navigate what we needed to do. He was knowledgeable and kept us up to date with properties that were of interest.
Hi Nicole,Thank you for taking the time to leave this review. It's fantastic to hear how Gregor has been so helpful in finding you a new rental property. We wish you all the best, and please don't hesitate to get in touch if you need any further support.
5/5
TrustpilotMy experience with Chesterton was…Excellent.
My experience with Chesterton was excellent. I'm from abroad and they helped me find the perfect apartment in London. Giancarlo Carbone's professionalism was remarkable, it was easy to work with him throughout the process, from offer extend to check-in. He made things happen successfully in a pragmatic way.
Thank you for the 5 star review
5/5
TrustpilotGreat Team
My special thanks to the team as,a tenant, especially Preya, Sam, and Josh, always corteous and there to help when needed.
Hi there, thank you for your kind words for Preya, Sam and Josh. They will be happy to see this review. Best wishes!
5/5
TrustpilotKater Bennet review
Kate was very helpful in helping secure the tenancy at 41 Church Avenue. There were some initial issues with the roof light and she liaised with the prospective landlord to ensure these were sorted out.She was always ready to help and returned my calls promptly if I had any questions about the property.
Thank you for leaving such a positive review of your experience and in particular of how helpful Kate was.
5/5
TrustpilotConnor Bunn was great to deal with and…
Connor Bunn was great to deal with and made the whole experience smooth and painless! Would definitely recommend!
Hi Harry, thank you for taking the time to write a great review. We are so glad Connor made the whole experience smooth and painless. We appreciate the support and wish you all the best.
5/5
TrustpilotLeusa recommendation
Leusa was great in our search for a new property. Listened to exactly what we were looking for and found the perfect flat.
Hi Joseph,Thank you for taking the time to write a review and sharing your experience with Leusa. We are so pleased you found what you were looking for.We appreciate your support and wish you all the best in your new property.Kind regardsChestertons
5/5
TrustpilotA fantastic and efficient company
A fantastic and efficient company. Millie Brandon was simply amazing. She was so prompt with responses and provided solutions and answers for everything that came her way. She made the process an extremely stress free and an enjoyable one and helped me find the perfect flat!
Thank you for your review Henry!
5/5
TrustpilotVery positive experience
Alexandra has been very helpful and responsive to our needs to find a new flat. We have found a nice flat quickly with her help. She is very friendly and has good knowledge of the real estate market as well.
Hi Yiyi,Thank you for taking the time to leave this review. We're pleased to hear how Alexandra was able to offer such a fantastic service in finding you a new flat! We wish you all the best in your new home, and please do get in touch if you need any further assistance.
5/5
TrustpilotVanessa has been really helpful with…
Vanessa has been really helpful with arranging visits to our property at end of tenancy and passing in informationMany thanksJenny
Hi Jenny, thank you for your review. We're delighted to hear that Vanessa has been helpful in arranging visits and providing info at the end of your tenancy. Should you have any further questions, please feel free to get in touch!
5/5
TrustpilotAmazing service from start to finish
Amazing service from start to finish. I can’t thank Issy Thompson in the Fulham branch enough… she was so helpful, super organised and just a pleasure to work with. Would recommend to anyone looking for a property.
Hi Matilda, happy Friday and thank you for your review about Issy! We're happy to hear she helped you in the search for a property and hope you are settling into your new home. Wishing you all the best!
5/5
TrustpilotMelissa - short term let
Melissa has been amazing in helping us find a short term temporary let in such a short space of time - we have a dog and that’s never easy in london ! She always followed up when needed and saw things through - her efforts were really appreciated
We're proud to be a pet-friendly estate agency and are so pleased you and your pooch have found a lovely home :)
5/5
TrustpilotColette O'Sullivan
Colette O'Sullivan have been instrumental in maintaining my flat at a safe and legal level. She without fail, informs me of what is needed in terms of updating the various certificates for electricity, gas and others up to date, current, thus ensuring we all remain safe and within the law. without her support, I will not be able to navigate all the requirements for a safe rental of my house. I commend her excellence and diligence, a well deserved 5 stars.
Thank you very much for the glowing review!
5/5
TrustpilotOur property manager Mark Kardos is outstanding
Our property manager Mark Kardos is knowledgeable, attentive and polite. He is obliging and deals with any issue promptly and professionally. He has managed our property for several years. We highly recommend him.
Thanks so much for your feedback! We're happy to hear Mark has been managing your property for a number of years and is always on hand should you need anything. Best wishes!
5/5
TrustpilotRenewing our flat.
We've just renewed our apartment lease. Lavie Kim and Alice made the process easy and fast, which we greatly appreciated.
Hi GP, thank you for taking the time to leave a review. We're happy to hear your tenancy renewal went smoothly and Lavie and Alice were on hand to help. Wishing you all the best!
4/5
TrustpilotProfessional property agents
Our experience with Chesterton has been very positive so far, thanks to the good work of Joyce Pau, our property manager.
Hi Sergio, thank you for your kinds words for Joyce, she'll be thrilled to see this. Please do let her know if you need anything further. Best wishes!
5/5
TrustpilotStav was friendly and very helpful…
Stav was friendly and very helpful throughout our search for somewhere to rent in Shad Thames. He was good at communication and we appreciated the video he sent of the house before viewing and doing all he could to make sure our offer was the most attractive one for the landlord.
Thank you for sharing!
5/5
TrustpilotThanks Conor!
Just wanted to say a massive thank you to Conor who has been nothing short of exceptional!
Hi Trevor, thank you for your feedback. We'll make sure to let Conor know you've left a review for him. Best wishes!
5/5
TrustpilotHappy with our property manager
Our property manager Joyce Pau has been very responsive and our communication with her has been great throughout
Hi D, thank you for the kind words. We are so glad Joyce was responsive and had great communication throughout. Thank you for the review.
5/5
TrustpilotJuilette was great in assissting us to…
Juilette was great in assissting us to lease a flat in London: friendly, efficient and very helpful!
Hi Elisa, we'll be sure to pass your compliments on to Juliette. Thank you for sharing this feedback with us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Behr and Butchoff London won awards at EA Masters in one year, most recently 2019.
EA Masters winner in one year: 2019.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Behr and Butchoff hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Behr and Butchoff won Winner for Best Estate Agent Guide 2020 award winning agency, Lettings, North West London at EA Masters 2019.
