Barnard Marcus Lettings London reviews

★★★★★ 2/5

Google

We were looking for rent a property and we got the place we are happy about that and the actual issue was the process of getting it.Really slow and hard , we were supposed to move out urgently and everyone who’s been in our situation can understand our frustration and when we are calling our agent they were promising to call back but we were never hearing any responses. He had another iconic moment of our agent being off and we even spoke with the manager about that we should move out as soon as possible so the manager can cover her colleague while our process and even though we agreed on that we never heard any feedback for two days. The last but not least was that we had some requests while moving in and when we were getting the keys we specifically asked if its done and response was “Yes, everything is done” by our agent Dan but when we got in and when we spoked to our landlord he didn’t even know what was the issue and we saw that was a lie. I can understand if you will be honest and say “we need more time” or something but why you want to broke our trust to your agency all of us couldn’t figure that out.

Farangiz · 27 July 2024

★★★★★ 2/5

Trustpilot

SERVICE (REPAIRS) Bad customer Service.

We have recently shifted into New Maden property managed by Barnard Marcus. Letting agents were kind and nice.We have a list of repairs & requests within a week of shifting into this new house, which was communicated by email, phone & in person.We were told the handyman was busy & will come last week which of course he never did .Follow up with the in person meeting in Barnard Marcus office in New Malden & was told he will come today on 14th Aug in the morning. I pushed my online (teaching) Yoga Session to the next day, and again we were disappointed. It is very frustrating to chase them and be in waiting line, hoping to hear from them, which never happens.We do not like to rant, unfortunately we are left with no choice but resort to social media. I hope Barnard Marcus could pull up their socks & be more pro active & faster in resolving tenant requests. Alternatively let us interact directly with the owner if you cannot manage their property properly.Thank you Best regardsPam

ZARUNA · 14 August 2023

★★★★★ 5/5

Trustpilot

I must admit how Barnard Marcus agency…

I must admit how Barnard Marcus agency is, East Putney Office.I have had a viewing of 3 properties today on the 29th, June 2023 organised by agent Jake Carroll.Jake was in time, very professional and smart individual.Answered all my question in detail and sent me some information requested by me the same day, I even still coming back home as information was already sent by Jake Carroll straightaway , very efficient and fast pace.Thank you so much tp all team at East Putney Office.Regards,Mr Fraser S.

S.K · 29 June 2023

★★★★★ 1/5

Google

Possibly the worst agency we've ever worked with. The agent, Andrea, stood us up twice for property viewings. The first time, we were partially at fault - our Uber was stuck in traffic and we were 15 minutes late. We called and emailed multiple times while in the Uber to try to tell her we would be late, but she did not pick up or respond to our emails. We waited at the property for 20 minutes before giving up and leaving. She called the next day to apologise, and gave the excuse that she had no access to her phone. We set another date to view the property. This time, we arrived 10 minutes early. We waited for her for half an hour. Once again, we made multiple calls and sent emails, to no response. The lack of professionalism is simply unbelievable.

Dorea · 17 June 2023

★★★★★ 1/5

Google

Horrible experience. So they found a buyer for our flat in August, so far so good, however we were pressured to use Barnard Marcus approved conveyancers on the pretence that it might slow down the sale to use a cheaper provider, but really they just wanted to get a kick back. Well their conveyancer dropped the ball, they were so slack that they allowed for nothing to happen for the first 2 months and then by November the buyer pulled out due to the hike in interest rates. To add insult to injury when we asked them to hand over the keys to our new estate agent they only handed over only 1 of the set of 3 keys that I originally gave them. Not sure whether this is some sort of inter estate agent rivalry or simple incompetence but they took no responsibility for this, they denied it was their fault in spite of the fact that they could not even tell me how many keys they handed over - shout out to Harry who has all the client service skills and tact of a bail bond collector who basically told me I didn't have a leg to stand. Will never use Barnard Marcus again in this life or the next.

Dan · 17 June 2023

★★★★★ 1/5

Google

Avoid dealing with Mark Anderson - the sales manager (not sure how). Worst experience I have received when dealing with an estate agent. He was unable to get an above asking price offer on a property for sales accepted. He didn't update me for 3 weeks after the first offer was put forward. Then made excuses along the line. Currently I have gone above my first above asking price offer and still haven't heard back from him since over 2 weeks. At the point of giving up now so I thought I should let anyone else know when they are looking to sell their home.. you're better off going to any other agent on the highstreet.

Miran · 17 June 2023

★★★★★ 5/5

Google

Azhar Karmalkar at Barnard Marcus Putney was one of the best agents we have ever worked with. My partner and I had a tight window to find our dream place and Azhar went out of his way to accommodate our needs and ensure we did not settle. He was in our corner from the moment he reached out to us till after we had settled. He was professional with a unique personal touch and it is solely thanks to him that we found what we were looking for. Thank you and I cannot recommend him enough.

Claudia · 17 June 2023

★★★★★ 5/5

Google

Yvette at Barnard Marcus Putney was brilliant at leading her team finding a new tenant for my property. The process was professional, quick and they also dealt with secondary issues such as Gas certificates... Thank you very much the team at Barnard Marcus.

Kiko · 19 April 2025

★★★★★ 5/5

Google

Dan was very friendly, knowledgeable and showed great professionalism in his approach to viewings, with clear and honest explanations about the current property market. Would happily recommend his services as an estate agent.

Raphaël · 17 May 2024

★★★★★ 5/5

Trustpilot

Barnard Marcus Ealing

Will Wigley has been the most amazing estate agent I could hope for. But I would be lying if I said that that is all he has been. Will has been a chauffeur for many a house viewings, a designer helping me envision the property for myself but most of all a friend through the ups and downs of the house buying process. We worked together for a year before I purchased my dream first home and it’s all thanks to Will. He was there when my first purchase fell through and gave it his all for my second one. He worked harder than any one on the team and I can truly say is the best estate agent out there. And I would know, I came across 20 of them! I know that I will be making all future purchases and sales through Will and if he ever leaves the world of real estate, through Barnard Marcus because they surely know how to pick them. A massive thank you to everyone who made my dream come true including Lee and Kelly. I look forward to working together again one day!

SM · 1 June 2023

★★★★★ 1/5

Trustpilot

Unprofessional conduct and disregard

Erected a 'for sale' sign on a private residential building in a spot clearly marked 'so estate agent signs' within private property boundary. Repeatedly asked by management company to take down the sign and lied they would. Complete disregard and respect for residential rules for business gains and brand advertising.

NA · 8 May 2026

★★★★★ 1/5

Trustpilot

I instructed them to let my flat

I instructed them to let my flat. There were a few things that I was concerned about in terms of their professionalism but ignored it. However I got an offer for my flat from them and was told the references and comprehensive checks were coming. They came the night before the tenants were due to move in (despite me chasing constantly). They failed then affordability checks, and were not certainly not comprehensive but I was told that was what insurance was for. I withdrew and said I felt sorry for the tenants, and got told by Anton he “did not give a sh@t about the tenants” and him telling me how great he was . In addition, despite having my number they kept calling my partner rather than me… I complained and they completely did not answer my complaint in any way, shape or form. Finally, my partner got a call from someone who used to work in Anton’s branch to say she had moved as she could not work for him, and they got lots of complaints about him. Completely different to what they said in their response to me. I finally let my flat for more than they marketed it for and with great tenants. AVOID

Claire · 30 May 2023

★★★★★ 1/5

Trustpilot

Overall experience with Bernard Marcus has been disappointing and stressful.

Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are Incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.

Jb · 15 May 2023

★★★★★ 5/5

Trustpilot

I’d give 5 x 5 five stars if I could

The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.

CATHERINE · 26 September 2023

★★★★★ 5/5

Google

Peter Gallagher from the Putney branch has been helping me find a suitable mortgage for the purchase of a property in South London. Peter has been very supportive and has patiently guided me through the whole process. He has a lot of experience in his field and I trust his advice implicitly. I would very much recommend his services to anyone thinking about getting a mortgage.

Leonidas · 17 June 2020

★★★★★ 5/5

Trustpilot

If I could give 10 ⭐⭐⭐⭐⭐ I would

If I could give 10 ⭐⭐⭐⭐⭐ I would. I sold my flat with BM and the sales team in Wallington was always there to take my calls, answer any questions I had and always showed professionalism to the highest standards. Alex, Katie, and especially Kyle at sales went out of their ways chasing solicitors almost on the daily basis, provided not only professional advice but helped me get through the days when I thought we will never complete due to unprofessional solicitors and long waiting times. Their commitment to selling my property was visible from the first contact until the last phone conversation after completion. Thank you Kyle and everyone at Barnard Marcus

Zsuzsanna · 22 March 2023

★★★★★ 5/5

Google

Recently we had the assistance of Rodellene, whilst her colleague was off. Rodellene was most helpful and ensured that all our enquires were met and achieved the outcome we needed. Thank you for your help.

Isabel · 17 February 2024

★★★★★ 5/5

Trustpilot

Many thanks to Adrian at Streatham…

Many thanks to Adrian at Streatham Barnard Marcus. He brought professionalism and courtesy to the fore during the sale of my house, my first move in 31 years. I was always kept in the loop on what was happening, he was friendly with a good sense of humour at all times, but above all managed the sale of my house, in a way where I felt very little stress and had trust it was being dealt with well.

Shae · 5 May 2023

★★★★★ 1/5

Trustpilot

Barnard Marcus Wallington - couldn't care less

Barnard Marcus Wallington - I got an offer accepted on a house around September / October 2022 and was strongly told, as a condition of sale, to go with the in-house mortgage adviser. Whilst the experience was ok and Sabina was a great advisor (the only star), this was followed by multiple guarantees and affirmations the buyer could move quickly and could break any chain. I was told I should instruct solicitors quick which made me started the process really fast plus the fact I had a cash buyer waiting to buy my property. For months Barnard Marcus lied by dismissing the lack of commitment from the buyer who didn't even fully instructed solicitors (and made a few changes throughout). Either by ingenuity and / or lack of experience, I decided to get a full house survey which costed me around 1.5k and incurred all the other costs such as searches, mortgage application and so on. I politely asked Barnard Marcus for updates which were always dismissed by "all in control" statements which were clearly a lie. They even proposed a mortgage offer extension, a contact for rental, and another "suitable" property which was not only upsetting but an insult. At no stage they apologised for the lack of judgement as the buyer was clearly not ready to move or serious about the process. I lost my cash buyer due to the time taken in the process and whilst I fully understand house sales are a risk, I would expect people to put themselves in others shoes and at least act with dignity, honesty and respect...

Igor · 20 February 2023

★★★★★ 5/5

Trustpilot

From arranging our first viewing…

From arranging our first viewing through to finalising details of our mortgage the team at Barnard Marcus in Thornton Heath have been amazing. Steven was incredibly helpful co-ordinating multiple viewings and when it came to putting our offer in he was great at keeping us in the loop and was always on hand to answer any questions we had. As the initial part of the process had been so smooth with Steven we decided to go with Barnard Marcus’s in house mortgage broker too, Rebecca was super helpful and made us feel totally at ease. As first time buyers there was a lot to take in but Rebecca was so lovely and patient, always taking the time to run through options with us and explain everything everything really clearly… she even came in on a Saturday to do the final mortgage application! Thank you so much guys, will definitely be recommending to friends.

Alice · 15 February 2023

★★★★★ 1/5

Trustpilot

Barnard Marcus has been our letting…

Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account. I would strongly urge anyone to avoid this estate agent.

Johnson · 18 May 2026

★★★★★ 5/5

Google

Yvette and the team were exceptionally helpful and made the whole letting process very easy. Such an amazing experience.

Arthur · 4 November 2024

★★★★★ 5/5

Trustpilot

Long term house letting in Ealing, London

We had contacted Barnard Marcus, Ealing Branch after unsatisfactory service from other local agents. We hoped to let our house on a long term contract and be able to travel abroad. The house in Ealing, London is two story four bedroom property with garden back and front. Our preference was for a professional couple with one or two children. We were abroad when the lettings manager Anthony Wozniake contacted us with the good news that a couple from abroad had shown interest and satisfied our criteria, would be travelling to London shortly early December 2022 to view and possibly finalise the contract. The manager and his assistant Tamesha Byron were extremely helpful with their guidance and practical help to us and we believe also to the clients.These included drawing up contract terms, procedures, preparing the house for letting as well as advise on legal matters and signing.We are very happy with the pre and post letting service and have also kept in touch with Mr Wozniake and received useful advice and explanations post letting.

Mrs · 31 January 2023

★★★★★ 5/5

Google

I have very good experience with Barnard Marcus very helpful staff Nadeem Hafeez highly recommended thank you so much for everything

JHON · 16 March 2026