Barnard Marcus Lettings London reviews

★★★★★ 5/5

Google

Viewed a place in Putney, Jess who did my viewing was fantastic and had such amazing energy about her. Would definitely recommend anyone thinking of buying or renting in the Putney area go through her

William · 29 August 2025

★★★★★ 5/5

Google

Really impressed with the changes they made in their Putney office. I was selling my flat with them before they changed the whole sales team in July. After few weeks without a single viewing or communication, I was about to take my property to a different agency. BM scrapped the old team to bring a new one just on time, including a top sales from another office (Karim). I gave the new team a chance. What a change... like day and night. Karim took over my property and found not one, but two buyers in a matter of a couple of weeks. Old school, high touch, high intensity, working the property with callouts, bringing relevant viewings and keeping communication with us on point. These guys are not waiting for clicks. Karim has to be one of the best agents in the area. It's not magic, it's just hard work!

Santiago · 20 September 2023

★★★★★ 5/5

Google

Dan was a great help in renting a property and provided quick and helpful answers to any questions. Highly recommend

Krishan · 2 June 2024

★★★★★ 5/5

Trustpilot

Steven is the best agent you will meet!

I Just wanted to say that we are so grateful for Steven Bakare at Barnard Marcus Thornton Heath! He literally helped me so much. If he hadn’t helped me we wouldn’t be in our perfectHome! We were in a hurry to buy a new house for our two daughters (both toddlers!) Steven found us the perfect house and got us an excellent deal. There were many interested parties snd we still feel like we were so lucky to have got the house at the price we did! We are happy and settled in our beautiful house. Honestly so grateful. Today my 3 year old said that she loves our house so much and it just made me so happy. It’s the perfect place for us and we wouldn’t have had this if it wasn’t for Steven! We moved in within 6 weeks of seeing the house! So grateful! Definitely recommend Barnard marcus to everyone.

Mia · 7 February 2022

★★★★★ 5/5

Trustpilot

I had the pleasure to liaise with…

I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.

Keith · 22 April 2026

★★★★★ 5/5

Trustpilot

A very big thank you to the Barnard…

A very big thank you to the Barnard Marcus team in Croydon! Special thank you to Ellie! Ellie is a very talented, friendly and helpful young professional. She is an exceptionally hard working lady, unbelievably nice with excellent customer service skills. Her continuous contact over the telephone and via email advising on available properties that meets my needs were absolutely amazing! I wish her a long and successful career at Barnard Marcus!Thank you so much for being there!Preethima

Preethima · 20 March 2022

★★★★★ 1/5

Trustpilot

I was very interested in a property in Mitcham, Surrey

I was very interested in a property promoted by BM's Mitcham office. I told the agent I had £500k in cash and arranged a second viewing (I was prepared to offer up to £485). The agent told me (I'm paraphrasing) that if I didn't use BM's conveyancing services my bid would be deprioritised. I told him I would not be using BM's conveyancing - I don't understand how one agent can act in the interests of two parties to a contract.As I arrived at the property for the second viewing he called to say a sale had been agreed earlier in the day. I spoke to the vendors and they told me the sale agreed was £461k. My best guess is the buyer had agreed to use BM's conveyancing services which probably meant an additional £3-5k to BM and a bonus to the agent - I stand ready to be corrected. The agent sold the property in under two weeks from it going on the market. He told me it was urgent as the vendors had found a place and were eager to move - the vendors told me at the second viewing they were still looking. For some reason, the agent wanted a quick sale.....sold in under two weeks with other potential offers known.....!!!!I believe the agent did not act in the best interests of his client. There is a potential conflict of interest for BM in promoting their conveyancing services and ensuring their client's best interests.

Joe · 17 November 2021

★★★★★ 2/5

Trustpilot

Overall I wouldn’t recommend

As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.

Sarah · 1 November 2021

★★★★★ 1/5

Trustpilot

It should be possible to give 0 stars…

It should be possible to give 0 star reviews because it would be entirely relevant for this business.Despite being able to go on for days about how unprofessional, rude and disinterested the Letting Manager was at the Addiscombe Road, Croydon branch, the short version of this is just how abysmal each and every person managed to be at their job.From the point of holding deposit payment there was a complete lack of communication that in the end, caused us to have to pay an additional months rent at our old address simply because they took too long to confirm whether or not we were able to hand our notice in.On one occasion when trying to get through to the Letting Manager, Anton, he outright told me that Anton was out of the office...while speaking to me. Information was constantly contradictory from the same person as they tried to give me the run around by not being able to answer simple questions. I eventually had to find and contact the landlord myself to get any form of movement and the only reason i didnt withdraw my application (deposit be damned) is because BM would not be the property managers and so i wouldnt have to deal with them again.My partner and I had come a private landlord before this and needless to say, BM completely ruined any positive experience of dealing with a letting agent. I wish i had done my research beforehand as i would have held out for a company that seemed to actually care about tenants in any way.

Charlotte · 28 October 2021

★★★★★ 5/5

Trustpilot

Great experience with Ealing branch

I used Barnard Marcus in Ealing to sell my flat and having dealt with many Estate Agents in Ealing I found these guys to be a breath of fresh air. I initially dealt with Kelly who was on the ball and understood the potential of my flat and, unlike other agents, didn't try to persuade me to drop the price in order to get a quick sale. Lee dealt with the clients and did a superb job with the negotiation and was helpful and proactive to ensure the sale went through fast and smoothly (it actually went through in 5wks from offer to completion, which I still can't believe!) There were a few lumps and bumps along the way with solicitors, but Kelly stepped in as soon as I raised the issue with her and promptly sorted it out.I guess the quality of service comes down the personalities involved and based on my experience with these guys I would not hesitate in recommending them.

Simon · 19 October 2021

★★★★★ 5/5

Trustpilot

When you try to buy your first property…

When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!

Katerina · 24 January 2022

★★★★★ 1/5

Trustpilot

Avoid. Do not put your home on the market with them.

Initially we were impressed, but I think we had one good agent in an office of inexperienced, unproductive, un-proactive and very negative agents. The good agent left, and the stark ineptness of their branch stood out like a sore thumb (Kennington).We also ended up on the market with them for 20 weeks (locked into a contract, where the time frame wasn't highlighted to us. FYI it's in the very, very small print on the back of the (5?) page contract, so be warned). Our notice period was 4 weeks, and when we asked to be released 2 weeks early, they refused to budge. Even though they seemed tired and bored with our property, and certainly didn't seem to care to try to sell it in this period. We wasted time, they wasted our time, their manager was incredibly rude as well, which was very upsetting (we complained, it was 'resolved' in the way these things actually rarely are). Overall, their dour and miserable outlook seemed to seep into everything. I wonder if this negativity (probably spun as realism) is writ into their training, as we got a similar bleak and negative chat from a BM agent on the other side, when we were trying to buy. Which made us avoid looking at any properties for sale with them. They made the exhausting, emotional and difficult process of house selling ten times worse. And when we gave our notice they didn't even bother to say, 'we'll endeavour to sell your property in the intervening time' (which would have been a good party line, even if they weren't planning to). We finally switched agents and sold within 2 weeks. Painful. Don't fall into the same trap. Avoid.

RoVo · 15 September 2021

★★★★★ 5/5

Google

Azhar Karmalkar was so helpful and was able to answer all our questions. Thank you for making the process so stress-free!

Mary · 18 March 2024

★★★★★ 5/5

Google

A big Thank you to Peter Gallagher from the Putney branch for helping me find a suitable mortgage. He was fantastic through the course and managed the process very smoothly. I will absolutely recommend him, he is well experienced and kept me updated at all the times. Great service from start to finish.

Anabela · 17 June 2020

★★★★★ 5/5

Trustpilot

What can I say about Barnard Marcus?

From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all

Robert · 4 August 2021

★★★★★ 5/5

Google

Zameer was helpful and quick with his replies during my application process.

Khine · 19 August 2024

★★★★★ 5/5

Trustpilot

Kecia Sales Progression

Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.

P · 25 June 2024

★★★★★ 1/5

Trustpilot

Barnard Marcus Wallington Big SCAM…

Avoid using/selling/renting via them. Specially Elliott Kind and Alex Woods, 2 of the most unprofessional and unethical people I ever had the displeasure of meeting. Barnard Marcus Wallington is nothing short of a disaster. Incompetent team members, some are passive aggressive. Liers and extremely unprofessional. Mis-marketed and mis-sold - I complained to their compliance team and they offered me some compensation (wasn’t enough to cover cost of stress). I raised the issue with the Ombudsman now. It’s extremely important that all disgruntled customers to follow complaint process so they’ll learn a lesson.

Lara · 22 June 2021

★★★★★ 5/5

Trustpilot

‘The Barnard Marcus sales team were…

‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.

Chaney · 21 June 2021

★★★★★ 1/5

Trustpilot

Barnard Marcus is a disgrace - AVOID

Landlords tend to get a bad rap and it’s often well justified. However, there’s a strong case for looking at the role of management companies in promulgating these perceptions. Barnard Marcus is one such company. I had them manage my house in Tooting, which I let out while working overseas. It was one of my worst decisions. They were dreadful: lazy, uninterested, unresponsive, incompetent and, in my view, dishonest.- Barnard Marcus spent in excess of £1,200 over and above the amount they quoted to me for professional cleaning, without seeking my approval first. They refused a refund.- Barnard Marcus did not do the house inspections as contracted, because they didn't have a key (it admitted this was the case and admitted to not doing the property checks). It did nothing to get a key or get access to the property.- A consequence of no inspections was that 8-10 people were living in the property suitable for 4 max. My lawyer and Sequence (Barnard Marcus's parent company) confirmed this. As well, a partition was put into one of the bedrooms without permission, which had to be removed. Barnard Marucs refused to refund the cost.- There is no evidence that Barnard Marcus undertook any checks at all to see if an HMO license was required for the property.- Had Barnard Marcus been on top of the situation, when the tenant (it was a company let) stopped paying the rent, it would have been easier to manage and less costly.I have other issues with Barnard Marcus regarding their work practices, but I'll spare you...I made a complaint to The Property Ombudsman (TPO), which weirdly replied that the above poor practice/bad governance was not a problem because there was no emergency or disaster. The derisory compensation recommended by the TPO was, by some strange quirk of fate, exactly the same as what Barnard Marcus had offered - to me, a clear example of the TPO serving its paymasters. I declined the compensation.The culture of the Barnard Marcus Tooting office is rotten - it should be put out of its misery. But the same can be said of the entire Wandsworth network if it allows this sort of service to persist. It's just a brand within the Sequence group, but it deserves to be out of business. It's a disgrace.Happy to provide more detail.

James · 25 May 2021

★★★★★ 1/5

Trustpilot

Awful service

Just helped my girlfriend move into a flat in London today, flat was full of the old tenants property. It was supposed to be cleared and cleaned but was filthy and they hadn't even bothered to get rid of the crockery / food / bedding etc. Flat was in way worse condition than promised, curtain rails sellotaped together and loads of stains/ v unclean. We were given the wrong keys and had to wait over an hour after we finally arrived at the property to get new ones. On top of that the boiler didn't work. We were dealing with Monika from the Putney branch, and were told none of this was a priority or an emergency and we had to wait 48 hours until they would it would be acknowledged by a manager. Awful service and really disgusted by what we've been provided with on move in.

Oliver · 27 February 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Highly professional and very determined to do everything possible to sell my property. I had 5 agents and had read through some of the reviews and decided to call them as my friend had a very good experience. Well I can say that is that I was very impressed with the process from start to finish. Don't believe everything you read these guys in Peckham were simply brilliant. Thank you for making my sale as seamless as you did. Well BM Peckham

George · 9 February 2021

★★★★★ 5/5

Trustpilot

I can't rate highly enough!

I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍

Jane · 5 February 2021

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.

Thea · 30 January 2021