Trusted Agent profile · London
★★★★★
670 reviews across 2 platforms
155 Upper Richmond Road, Putney, London, SW15 2TX
Barnard Marcus Lettings's office in London, at 155 Upper Richmond Road, is rated 3.0 out of 5 across 670 reviews on two platforms, including 181 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid this agent!
Avoid this agent!Paid full management, inventory check. Tenant left leaving inhabitable condition. Instructed repair work done, but 4 months, nothing done!Saying “it’s not our responsibility”Any appliances not working. Say “ not normal work to check appliance”4 months! Nothing done. Loss 4 months of income!
5/5
TrustpilotWe have found the team helpful
We have found the team helpful, from arranging viewings to consideration for the covid restrictions. Mr Enrique Bosch the mortgage person who is dealing with us has promptly replied and answered our queries with patience and a good understanding of the mortgage process.
1/5
Trustpilotuse Another estate agent for a professional service
Went in Bernard Marcus Putney today it was like a kids playgroup had a kid being looked after by his mum who works there was more interested in keeping he son entertained then work Branch manger was not in apparently left early No sales staff Absolutely a joke
5/5
TrustpilotKnowledgeable & Helpful
I had the pleasure of dealing with Anthony who was incredibly helpful and knowledgeable. He gave me very realistic advice and guidance on letting my house! Highly recommend! Thank you
1/5
TrustpilotA total waste of time
A total waste of time, it almost seems that they are doing you a favour to give you information. The Epsom office kept me 2 weeks waiting for a reply and after chasing them they gave me an unbelievable ridicolous answer.Bad, really bad experience.
1/5
TrustpilotAvoid
I tried to gather more information for a property I potentially wanted to bid on however the lack of interest shown from the agent was very surprising. If I ever have a property to auction I certainly would stay clear of this company.
1/5
TrustpilotThornton Heath Office
Thornton Heath Office, waste of time! All talk and no action. Natasha fantastic sales pitch, never heard from her and saw her agin after signed on the dotted line!Fund out they even had the wrong email address & phone number, awful service, would not recommend at all! Numbers game!
5/5
GoogleSerge and Simmi - what a pleasure to work with both of you. You both care about customers, listen to they needs and make sure both sides - tenants and landlords are well looked after. Thank you. Definitely will recommend your services to my friends .
2/5
Trustpilotno response to my emails over the last…
no response to my emails over the last 2 weeks.
1/5
TrustpilotPoor customer service
Poor customer service, complete lack of information on flat purchase, staff just don't seem bothered at all that information that massively affects the purchase gets sent, they don't bother responding to requests and information in a timely manner. Overall a complete lack of respect for their customers
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
TrustpilotContinuing to spam me with texts…
Continuing to spam me with texts despite never signing up
5/5
TrustpilotGreat experience
It has been a pleasure dealing with Victor and Andreja. They both managed to find me the perfect flat in less than a month.Totally recommendable.
5/5
TrustpilotYou won’t be disappointed
You won’t be disappointed! The service is impeccable, especially from Jake! I have nothing negative to say.
1/5
TrustpilotGareth Trott at shepherds bush is not…
Gareth Trott at shepherds bush is not helpful at all. His manager is fine but Gareth doesn’t want to contact his manager directly very strange and suspicious.
1/5
TrustpilotPoor communication and customer care
Poor communication and customer care. Now that I've also seen other reviews, I can confirm it is consistent, and it is better not to do business with this agency.
1/5
TrustpilotNot sure if the estate agent wants to…
Not sure if the estate agent wants to sell the advertised properties. I called them twice to view two different properties. They say they will call back with details and nothing happens after that. Perplexed!!!
1/5
TrustpilotI can't put zero stars, but I should!
We did an offer, paying one week's rent, which hasn't been accepted. The negotiator told us that in 5 days we would have received our money back! 20 days after we are still here waiting for our money...
5/5
TrustpilotCovent Garden Branch
I looked at a property with Clio Oshea from Barnard Marcus from the Covent Garden branch. She was very helpful, professional and polite and was very efficient in responding to any queries I had. I would recommend this team.
1/5
TrustpilotVERY POOR SERVICE AND TREATMENT
Very poor service, Delays not responding your phone calls.If you would like to loose your deposit then you should use Barnard Marcus because they would not stick to your agreement with them and Marcus Barnard will cause you trouble and expenses .
4/5
TrustpilotSERVICE
I will like to recommend Barnard Marcus Team at 50 Addiscome Road Croydon Bledian Kelly Katrina and others were always very helpful, friendly and caring at all time during our sale of the property They are trustworthy
1/5
TrustpilotBe careful
Very poor service. Conveniently not updating that a tenant had vacated a property prior to auction. Adding a buyers fee in the legal documents for commercial property auctions.Be very careful with BM, they could very expensive for naive clients.
5/5
GoogleBarnard Marcus operates pretty quick! Serge managed to find new tenants in just one day. He was very polite, communication was clear, he was open to listen to our specific needs. Overall we are very happy with the service he provided.
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