2/5
TrustpilotMediocre no customer service…
Mediocre no customer service whatsoever. Clearly no sales strategy. I would never recommend.
Trusted Agent profile · London
Barnard Marcus Lettings London reviews
★★★★★
670 reviews across 2 platforms
155 Upper Richmond Road, Putney, London, SW15 2TX
Barnard Marcus Lettings's office in London, at 155 Upper Richmond Road, is rated 3.0 out of 5 across 670 reviews on two platforms, including 181 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMet up with Jocelyn from the Croydon…
Met up with Jocelyn from the Croydon branch (lovely young lady and well mannered) and she was extremely informative about the structure of the property that we viewed and easily made me and my Wifes decision much easier than expected.
1/5
TrustpilotLiars
They took the £500 deposit successfully enough. After that all they delivered were excuses and delays. The young lad (manager, apparently) thinks he knows everything and we're too stupid to see his lies. Avoid if you can, but if you want the property, you want the property. Just deal with them in writing. Then you have something to hold them to.
5/5
TrustpilotI was dealing with dagmara Madej at the…
I was dealing with dagmara Madej at the Mitcham branch. And I tell you something I’ve sold and bought many houses and dealt with many Agents, and she’s far the most best person I’ve worked with in selling my property and the finding the best property that suit me. She’s amazing! 😀
5/5
TrustpilotMortgage sorted and good deal
It was great dealing with Priscilla Mohanarajah, once all the documents were sorted it was simple to work out the best offer for myself and to submit the application. The mortgage itself and valuation were done promptly and I was impressed at the speed all things got done. Would recommend!
5/5
GoogleSoo grateful to choose Barnard and Marcus for my property purchase and special thank you to HARRY... Professional, always available if you need more information or assistance during the purchase... Well Done 👏 …
1/5
TrustpilotSave your nerves, Epsom branch
Save your nerves, do not use this company. They confirmed that they are ready for exchange but then there were some inquiries to be processed, they could not communicate with the chain properly, as result we lost £2500 in the stamp duty by missing the discount period end.
1/5
TrustpilotAwful knowledge and communication
Very poor communication, no understanding of the tenants deposit scheme quoting wrong information and not paying in time, still not received. And not replying to emails and answerphone messages. Do not use. This was the Sutton branch
1/5
TrustpilotI would leave a negative star if I…
I would leave a negative star if I could! Horrible people. They don’t have basic courtesy. Rude on calls and in our last interaction they were literally shouting at us on phone. Highly incompetent staff who know nothing about the property. And they treat tenants like second class citizens.
1/5
TrustpilotGot told by a worker there would be a…
Got told by an employee that there would be a refund in 3-5 working days. 2 weeks later we are still chasing this. 3 different people told us a different story. They can take money really easily but getting a refund is something they probably never heard off.
5/5
GoogleWe rented through Bernard Marcus Putney branch and could not rate the service highly enough. Emails and questions were answered promptly and even we we made an incorrect payment to their branch it was resolved in two days. Serge in particular is a real asset to the business.PositiveQuality, Professionalism
1/5
TrustpilotRubbish agency
Rubbish agency, if you no sell with them, you cannot see any house from them, ridiculous
5/5
GoogleGreat service from Peter G, who kept me updated at all times, and worked hard to get the best deal
Agent replied · 16 June 2024
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
1/5
TrustpilotThe worst agency I have ever dealt with
The worst agency I have ever dealt with in London. I wouldn’t even know where to begin to talk about the issues both me as a tenant and my landlord have had. Incompetent people, liars, corner cutters, lack all types of communication skills. Avoid avoid avoid. Especially the Wandsworth branch.
1/5
TrustpilotRubbish.
Rubbish.. if you not sell with them, they not show any house for you. Ridiculous!!
5/5
TrustpilotVery happy with Emily from Barnard…
Very happy with Emily from Barnard Marcus, she was very helpful and professional at all times when we were selling our house
1/5
TrustpilotWhatever you do don’t use them
A terrible group of unprofessional and incompetent staff Poor communication
5/5
TrustpilotWe cannot rate the Covent Garden office…
We cannot rate the Covent Garden office higher. The service we received was second to none and we have recommended them many friends near and far.
1/5
TrustpilotTooting
The experience from Barnard Marcus is the worst I have ever had. From day one, the service has been absolutely appalling. A number of mistakes were made, emails were not replied to and processes were not followed. I would advise everyone to avoid this company.
1/5
TrustpilotWanted us to buy blind
Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful
1/5
TrustpilotPoor communication and forceful sales…
Poor communication and forceful sales tactics. Receiving multiple unwanted sales calls and after reporting this, I was told I was rude and the member of staff put the phone down on me.
4/5
GoogleI was very satisfied with the service of Peter Gallagher in the mortgage department for his assistance.
Agent replied · 16 June 2024
Thank you for taking the time to leave a review. We are glad to read that Peter has provided a four-star service!
5/5
Trustpilotgreat customer service
Me and my partner were more than pleased with the service provided by Martin Mwangi at the south croydon branch, he was very professional and would recommend Barnard Marcus to anyone thanks to him. we have been in our apartment for 1year and couldn't of been more satisfied.
1/5
TrustpilotI have on several occasions been…
I have on several occasions been interested in property for auction by Barnard Marcus, however as a buyer I have experienced terrible service, many times not even receiving a reply to emails. Sellers with properties under 500,00 should look elsewhere in my opinion
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