5/5
TrustpilotBM have been superb from start to…
BM have been superb from start to finish, special thanks to Dom for being so helpful throughout the process
Trusted Agent profile · London
Barnard Marcus Lettings London reviews
★★★★★
670 reviews across 2 platforms
155 Upper Richmond Road, Putney, London, SW15 2TX
Barnard Marcus Lettings's office in London, at 155 Upper Richmond Road, is rated 3.0 out of 5 across 670 reviews on two platforms, including 181 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleA big shout out to Marta Antolini for all her help with the moving process. Extremely efficient.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe had a fantastic experience particularly with Peter. He was always quick to respond and often went above and beyond to ensure we got the best service making the process very efficient and stress free! I would highly recommend.
Agent replied · 16 June 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!
5/5
GoogleWe recently sold our property through Barnard Marcus (Putney branch) and were very impressed - particularly with Radhika, who provided a superb level of support, swift and helpful feedback, and understanding every step of the way. Many thanks, Radhika!
Agent replied · 16 June 2024
Hello, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review. We are so happy to hear Radhika and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
TrustpilotFairholme Crescent, Hayes, Middlesex, UB4 8QS
My Cousin bought a house in Hayes, the process was handled by Juile and Hayes branch of Barnard Marcus.The structural survey identified a few issues that needed to be sorted out.The situation was complicated as the vendor was in the care home and the property unoccupied.However Juile walked us through the process with sensible solutionsIt has been a pleasure to deal with her.
1/5
TrustpilotNew Malden branch
New Malden branch: Experience dealing with a sale from a buyers perspective. Aaron and Serenah are slow to send and follow up with the Credas link, yet swift to blame the client in their own delays to complete the necessary paper work for the seller, rude, unapologetic in their failings, lack customer care and are solely driven to their own agenda. Jake clearly lacks oversight of his own staff.
5/5
TrustpilotFantastic experience with Eva and Leon
Fantastic experience with Eva and Leon. We sold and bought through them. They were highly effective in a challenging market. Above all else, when the sale had been agreed, they worked so hard to get it over the line. Couldn’t recommend them highly enough.
1/5
TrustpilotCrap service
Despite not using them to sell a property they keep contacting my wife who has blocked the number. They don't know when to give up.
5/5
TrustpilotThe Ealing office provided a very professional service.
The service I got from their Ealing office from the initial pricing of my property, personally arranging and managing potential client visits, managing the final agreed price from offer to staying involved once the legal process had begun was both professional and exceptionally helpful.
1/5
TrustpilotI used Barnard Marcus to find a tenant…
I used Barnard Marcus to find a tenant for my flat. After a number of years my tenant moved out and I needed to release the deposit (set up by Barnard Marcus) They demanded an up front payment of £2955.95) - more than the deposit. These people are dishonest do not use them
1/5
TrustpilotPlease dont use them !
Please dont use them ! I had an agent named Eddy at Sutton and was the worst, at a viewing, he speaks to a customer before me and takes 5 mins of my allotted time and wraps the appointment in 8 mins with no heads up as he had something to do for the weekend, with answering no questions and cannot show the garage !Very unprofessional and am sure who to avoid!
5/5
GoogleMy flat was on the market for a few months but the team worked hard every week like it was the first one. I cannot fault their commitment, professionality and courtesy. At the end we managed to sell the flat once we adjusted the price to the correct market level. My only constructive feedback is that the solicitor firm they recommend is below par and with hindsight I would have chosen a different one.
1/5
TrustpilotExtremely vexed by these people. Stay away if possible
Lost out on an ideal location because staff at the mitcham office failed to phone me back. I phoned them on Monday, Tuesday and Wednesday. Each time receiving a promise that I would get a call back except on Wednesday afternoon when I called back for the second time that day and was told that the house went under offer that day.
1/5
TrustpilotVery poor customer service
Very poor customer service, especially in Sutton branch in Surrey. Not easy to contact the staff on the phone and very slow in responding. Lots of errors in calculations.
1/5
TrustpilotSouth Croydon office
South Croydon office. They are a disgrace of a company!!!! My landlord signed off on our deposit at the beginning of August they still have not paid it back. I'm still chasing to get told people are on lunch etc and I NEVER get a call back. My advise would be to never use this branch or company I certainly won't be ever again
1/5
TrustpilotTerrible management and communication…
Terrible management and communication by the manager at the feltham branch they dont respond to any emails or phone calls. As a landlord i accept to be paid monthly and checks on the property however this was not the case I would not recommend them to manage any property and unfortunately I now had to change agencies.
5/5
Googlethe best estate agent, sadiq was very helpful all my journey, thank you
Agent replied · 16 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotBarnard Marcus/ Priscilla Mohanarajah
I had the best experience with Priscilla Mohanarajah from Barnard Marcus, she was amazing through out the stressful process of finding the right mortgage, what i really appreciate in Priscilla performance is she understood the pressure and fears a buyer can feel during the process , she was assuring, patient and very helpful. Also I admire her follow up even after she done her part.
5/5
GoogleVery easy communication and dealing with the staff.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before starting a tenancy managed by BM. As you can see from these reviews, the agency is a complete mess and nightmare. I won't bore you with the details, but after a year of living with mould, overflowing sewage, and occasional rodents I'm quite surprised they stay in business. They say they will do things and then they don't do them. Complete liars.
1/5
TrustpilotAbsolutely incompetent clowns
Absolutely incompetent, unprofessional and have no idea or what they are doing. Landlords and tenants need to stay far away from them as possible.There system is rediculously unorganised. Judging by all the reviews I'm not the only one that believes so. Should of been given a thorough breakdown of the funds given for fees and the deposit right at the beginning, and they should of have it on there record.
5/5
GoogleBought our house through Saskia. She was incredibly helpful, professional, caring and accommodating. Even offered to babysit. Massive shout out to you Saskia, thank you.
Agent replied · 16 June 2024
Hi, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review. We are so happy to hear Saskia and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
TrustpilotHelpful from start to finish
Brian at Barnard Marcus could not have been more helpful. We are a charity who had been gifted land in and we decided to sell at auction. We had no experience in this field whatsoever and Brian kindly guided us through the whole process from start to finish with a ended up with a fantastic result at auction.
1/5
TrustpilotIf you have the chance to avoid - avoid!
I had the displeasure of dealing with Barnard Marcus at Clapham Junction last year purchasing a house. Unprofessional, dishonest and rude doesn’t even scratch the surface.If you have the chance to avoid- avoid!I was lied to by their sales agent and only after speaking directly with the seller did their deception become clear.
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