Barnard Marcus Lettings London reviews

★★★★★ 5/5

Google

It was great going through Barnard Marcus, the agency was so efficient to get us a viewing. Natalie was our go-to person and she really took it upon herself to help us. You can tell she’s passionate about her job and eager to help find the right home for her clients. Would highly recommend:)

Marie · 2 December 2024

★★★★★ 1/5

Trustpilot

Unprofessional and misleading

The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.

Customer · 24 May 2026

★★★★★ 2/5

Trustpilot

Terrible

The Putney branch as good as allowed our house purchase to fall through after the sellers’ chain collapsed. They completely took advantage of us being chain-free and assumed we would sit silently and wait for things to happen. Zero communication and absolutely no pro-activity. When we eventually found somewhere new and emailed formally pulling out, asking to pass a nice message on to the sellers wishing them luck, we received no response and had to chase for an acknowledgment. An agent at another company winced when we said we were buying through Barnard Marcus, which tells you all you need to know. Never using again.

Cecilia · 20 May 2026

★★★★★ 5/5

Google

Choosing Barnard Marcus for obtaining my dream home was the best decision I made. They were always readily available to help in particular Illona( Morgage Advisor) who got me the best rate of interest , Evan and James from the sales team. They made the process seamless. All in all it was a great experience and in future I would definitely go back to them.

Giles · 17 April 2024

★★★★★ 5/5

Google

Charlotte was very helpful throughout the process, always available to arrange follow up viewings. Thank you for your help.

Alice · 27 November 2025

★★★★★ 5/5

Google

About to move into a property in South West London represented by Dan Carr at Barnard Marcus. Dan has been delightful, helpful and professional throughout the process and in helping us secure the property. Thank you to Dan and his colleagues for making the experience as seamless as possible. It is very much appreciated.

Nick · 25 September 2024

★★★★★ 5/5

Google

Amazing services by the Putney Branch, Karim worked super hard with us, showed amazing professionalism and was always prompt with emails and calls. He made this transition go super smooth and it was a very easy buy with him helping us! He is an amazing agent; thank you Karim! Also, Kecia, she was amazing and so on board! Thank you Kecia!

ALB · 17 May 2024

★★★★★ 5/5

Google

Karim has been an absolute pleasure to work with, he is a very dedicated and professional young man! Karim is the reason we have chosen to use BM for all our property purchases, he is courteous, easy to work with, provides excellent service and is very honest - which is rare in this industry! Thank you Karim for everything you have done for us!

Saldina · 17 February 2024

★★★★★ 5/5

Trustpilot

The team at Barnard Marcus (Surbiton) were fabulous!

The team at Barnard Marcus (Surbiton) were fabulous to deal with. They fully appreciated the sensitivity of selling a house via probate, following two tragic deaths, and kept their finger on the pulse at all times. They were calming and reassuring when things seemed to be going wrong, and always on my side. One word though - DO NOT USE their recommended solicitors, Taylor Rose. Utterly hopeless!

Carolyn · 13 July 2026

★★★★★ 1/5

Trustpilot

awful experiences aytime with them

Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..

Umut · 26 March 2026

★★★★★ 5/5

Trustpilot

Thank you the Barnard Marcus Tottenham team!

I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch.

Customer · 25 March 2026

★★★★★ 5/5

Trustpilot

The marvellous Ea

Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.

Ian · 27 July 2026

★★★★★ 1/5

Trustpilot

Beware of Vince from Morden!

Beware of Vince from Morden!! Vince was amazing for the first 2 months but then turned absolute criminal and has caused us nothing but problems and now holding us ransom by not passing on our rent money for the last 2 months!!! On top of this they found us the worst tenant ever and every month keep charging ridiculous fees - everything has been an absolute disaster, do not go near this bunch and manage your property yourself!! 95% of these good reviews are fake.

Craig · 8 October 2024

★★★★★ 5/5

Google

Yvette White and her team from Barnard Marcus helped with my property, and I couldn’t be more pleased with the experience. Yvette found a tenant within a week and made the entire process seamless. She specifically handled all the necessary documentation and paperwork promptly and professionally, making everything stress-free. I would highly recommend the team at Barnard Marcus to any person looking for a reliable and professional lettings service.

Abirami · 25 February 2025

★★★★★ 5/5

Google

Used Sadiq as my mortgage advisor. He has been great throughout the whole process. Great communication and solid advice. Nice guy all round, would recommend. Also a shout out to Karim, who showed me around a few properties to begin with, who will anticipate your needs and will try and match you with a right property. Sound guy, who could drive around Putney blindfolded.

Rowan · 20 October 2023

★★★★★ 5/5

Google

We were very impressed with the service and communication at the Putney Branch by the lettings team. Dan and Yvette were very professional and helpful and always dealt with our queries promptly. I would highly recommend this estate agent and in particular the lettings team.

Nataly · 11 October 2024

★★★★★ 5/5

Google

I went to Barnard Marcus in putney to find the potential flat to buy, i met with Sadiq Ahadi who helped me to get a mortgage. I have to submit that he is very professional and extremely knowledgeable with the current market that he directed me on the right way to reach my goal. Many thanks Sadiq. He is a great mortgage advisor 👌🏼

Mariana · 20 September 2023

★★★★★ 5/5

Trustpilot

Tenacious and thorough. Batting hard for clients

We had a pretty torrid time trying to sell our property when the tenants refuse to leave and damaged the house. Bernard Marcus stayed on the case and remained incredibly patient with the sales process and even after a price was agreed Kelly within that office in Ealing tenaciously contacted all constituent parties almost on the daily basis to speed up an otherwise excessively long process. They absolutely earned their fee and I was delighted to have them in our corner during a drawn out sales process which was no fault of ours or Barnard Marcus.

Jblynam · 13 February 2026

★★★★★ 5/5

Google

Nadim, who has helped me with my mortgage has been absolutely amazing! Couldn’t recommend him more. First time buyer - so had a lot of questions, all which he answered quickly and with care. Amazing at his job, super lovely and got me a great mortgage deal!

Coco · 16 February 2026

★★★★★ 5/5

Google

I've used Barnard Marcus' services for around 10 years. Bar a small blip a year ago when a key staff change meant they lost their way, their service has been excellent. Yvette has got things back on track and the level of service is back to high standards. Many thanks to Yvette and Azhar for their professionalism and can-do attitude.

Ben · 19 November 2023

★★★★★ 1/5

Trustpilot

Very disappointing customer service

Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot.

Binita · 20 August 2026

★★★★★ 5/5

Google

If your looking for a good local agent that gives excellent personal service and has great knowledge of the local property market,specialising in lettings,I have no hesitation in recommending Yvette White and the team at Putney branch, who have looked after my property interests for many years. Looking forward to many more years. Regards Pete.

Peter · 17 February 2024

★★★★★ 5/5

Google

Karim was very professional throughout and tried very hard to find the right flat for our daughter. That we succeeded with another agent is in no way a reflection of him. Thanks Karim for that great service ... you are a real credit to Barnard Marcus.

Tim · 27 July 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!

Lorna · 13 April 2026