Trusted Agent profile · London
★★★★★
801 reviews across 2 platforms
55 The Mall, Ealing, London, W5 3TA
Barnard Marcus Lettings's office in London, at 55 The Mall, is rated 3.3 out of 5 across 801 reviews on two platforms, including 311 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI’d give 5 x 5 five stars if I could
The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.
5/5
GoogleI have to say Barnard Marcus and their letting agent Tamesha were absolutely fantastic when I was recently trying to find a flat to rent. Especially when the original property I was due to move in to had to be withdrawn due to a maintenance issue Tamesha went above and beyond in finding a suitable place and dare I say even better than my original choice. Well done to all involved and I cannot recommend them highly enough.
5/5
GoogleA very big thank you to Kelly, Imogen and the rest of the team for their assistance with our sale. They guided me every step of the way, made sure everything was smooth and made it a very easy process. Thank you!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotIf I could give 10 ⭐⭐⭐⭐⭐ I would
If I could give 10 ⭐⭐⭐⭐⭐ I would. I sold my flat with BM and the sales team in Wallington was always there to take my calls, answer any questions I had and always showed professionalism to the highest standards. Alex, Katie, and especially Kyle at sales went out of their ways chasing solicitors almost on the daily basis, provided not only professional advice but helped me get through the days when I thought we will never complete due to unprofessional solicitors and long waiting times. Their commitment to selling my property was visible from the first contact until the last phone conversation after completion. Thank you Kyle and everyone at Barnard Marcus
5/5
TrustpilotMany thanks to Adrian at Streatham…
Many thanks to Adrian at Streatham Barnard Marcus. He brought professionalism and courtesy to the fore during the sale of my house, my first move in 31 years. I was always kept in the loop on what was happening, he was friendly with a good sense of humour at all times, but above all managed the sale of my house, in a way where I felt very little stress and had trust it was being dealt with well.
5/5
GoogleWe're currently in the process of buying our first property through Barnard Marcus and are really happy with our experience so far - James has been very responsive ever since the initial viewing, and Priscilla went above and beyond while we made our mortgage application with her. She's been patient, helpful, and a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Hello, thank you so much for taking the time to provide our Ealing team with a 5-star review. We are so happy to hear James and Priscilla and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
TrustpilotBarnard Marcus Wallington - couldn't care less
Barnard Marcus Wallington - I got an offer accepted on a house around September / October 2022 and was strongly told, as a condition of sale, to go with the in-house mortgage adviser. Whilst the experience was ok and Sabina was a great advisor (the only star), this was followed by multiple guarantees and affirmations the buyer could move quickly and could break any chain. I was told I should instruct solicitors quick which made me started the process really fast plus the fact I had a cash buyer waiting to buy my property. For months Barnard Marcus lied by dismissing the lack of commitment from the buyer who didn't even fully instructed solicitors (and made a few changes throughout). Either by ingenuity and / or lack of experience, I decided to get a full house survey which costed me around 1.5k and incurred all the other costs such as searches, mortgage application and so on. I politely asked Barnard Marcus for updates which were always dismissed by "all in control" statements which were clearly a lie. They even proposed a mortgage offer extension, a contact for rental, and another "suitable" property which was not only upsetting but an insult. At no stage they apologised for the lack of judgement as the buyer was clearly not ready to move or serious about the process. I lost my cash buyer due to the time taken in the process and whilst I fully understand house sales are a risk, I would expect people to put themselves in others shoes and at least act with dignity, honesty and respect...
5/5
TrustpilotFrom arranging our first viewing…
From arranging our first viewing through to finalising details of our mortgage the team at Barnard Marcus in Thornton Heath have been amazing. Steven was incredibly helpful co-ordinating multiple viewings and when it came to putting our offer in he was great at keeping us in the loop and was always on hand to answer any questions we had. As the initial part of the process had been so smooth with Steven we decided to go with Barnard Marcus’s in house mortgage broker too, Rebecca was super helpful and made us feel totally at ease. As first time buyers there was a lot to take in but Rebecca was so lovely and patient, always taking the time to run through options with us and explain everything everything really clearly… she even came in on a Saturday to do the final mortgage application! Thank you so much guys, will definitely be recommending to friends.
5/5
TrustpilotLong term house letting in Ealing, London
We had contacted Barnard Marcus, Ealing Branch after unsatisfactory service from other local agents. We hoped to let our house on a long term contract and be able to travel abroad. The house in Ealing, London is two story four bedroom property with garden back and front. Our preference was for a professional couple with one or two children. We were abroad when the lettings manager Anthony Wozniake contacted us with the good news that a couple from abroad had shown interest and satisfied our criteria, would be travelling to London shortly early December 2022 to view and possibly finalise the contract. The manager and his assistant Tamesha Byron were extremely helpful with their guidance and practical help to us and we believe also to the clients.These included drawing up contract terms, procedures, preparing the house for letting as well as advise on legal matters and signing.We are very happy with the pre and post letting service and have also kept in touch with Mr Wozniake and received useful advice and explanations post letting.
5/5
TrustpilotReview for the Ealing Branch
Review for the Ealing BranchMany thanks to the Ealing branch for the purchase and letting of our flat in Ealing.Being overseas owners, our special thanks to Will Wigley for the purchase and Antony Wozniak for the letting.From the first time we reached out to Will for our interest in purchasing a flat he answered immediately and was very responsive by telephone contact and via email advising on available properties that met what we were looking lead finally to the purchase of our flat in Ealing. Professional and enthusiastic, dealing proactively with both the seller and the buyer actually helped in reaching to the exchange date.After completion on 15 November 2022 Antony and his team took over the letting process and to our amazement a tenant was found ready to move in by end of November. Although the first tenant declined at the last moment, another tenant was found immediately after who was arranged with contract signed to start 7 December 2022. It was our pleasure to deal with the Ealing branch and we recommend using and trusting this agency. Having bought through the Ealing branch and having let our property on Full Management scheme, we know that I would not hesitate to buy or sell through them in the future.Special thanks again to the Ealing branch teams
5/5
GoogleFabian did an amazing job in showing me the apartments to rent and answering my questions. Thank you for the friendly and professional service.
Thank you for choosing us and taking the time to leave a review! We are thrilled Fabian provided exceptional service in finding your new apartment. It's our goal to make the process enjoyable and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDealt with Imogen directly who was friendly, professional and able to answer all our questions. We were then referred to Aysha for mortgage services and was extremely happy with the service provided. Aysha was quick to respond and kept us updated on timelines, professional and took the time to answer any questions we had with the mortgage process. Being first home buyers it was daunting but the process was made easy. I would highly recommend.
1/5
TrustpilotLetting agents are liars
Their letting agents are liars, they lied about the cleaning services and other fixations before move in, they kept pushing for deposits. They delayed all the documentation until the last minute, when I got the key and went to the apartment it stinked, it was dirty and windows were full of mold. Beaware of the letting agent in their finchley branches.
5/5
GoogleKelly and the team have been excellent thus far in the process. Incredibly proactive and results-focused. We're in the offer stage, so I'll update this post-completion
Thank you for taking the time to leave us this amazing 5* review Alexander. Kind regards Lucy, Customer Relations.
5/5
GoogleWe had a good experience with Barnard Marcus because of Fabian’s professionalism’s and helpfulness we would really recommend using barnard marcus. Thank you
"Thank you for choosing Barnard Marcus and for your kind words about our employee Fabian's professionalism and helpfulness. We aim to provide exceptional service to all of our clients and we are delighted to hear that we met your expectations. We appreciate the recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotWonderful experience with Alan
I had a fantastic experience working with Alan throughout the purchase of my flat. After almost a full year of searching for a property, dealing with many different agencies and unfortunately going through several unsuccessful situations, it was such a relief to finally work with someone as supportive and collaborative as Alan.
5/5
TrustpilotVery good buying experience
The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!
4/5
GoogleVery helpful team at Barnard Marcus, Imogen was my agent and she was very quick to respond to queries, kept everyone in the process informed, and professional. Thank you Imogen
Thank you Elisa Wylleman for your brilliant review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotEvil company
Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.
1/5
TrustpilotReally not happy with the service…
Really not happy with the service received from Trisha and her team in the Dorking branch. They made the experience of selling our home an unpleasant,stressful and ultimately unsuccessful. We were guilt tripped, bullied and told that we had wasted time and effort not agreeing to move with a weeks notice.The service promised at the first hard sell meeting never materialised and we were passed down to junior members of staff who didn’t have the experience needed to help us
5/5
GoogleBarnard Marcus helped me to find my new flat just days before Christmas. I've liaised with Shaquille Campbell who's been extremely professional and self-confident, a man of his word and delivered everything he promised in time record. He really did exceed my expectations. On moving day he also gave me a welcome pack orgnaised by Barnard Marcus. Massive thank you to Shaquille and his team! I would recommend Barnard Marcus - Ealing branch
5/5
GoogleWe're currently in the process of buying our first property through Barnard Marcus and are really happy with our experience so far - James has been very responsive ever since the initial viewing, and Priscilla went above and beyond while we made our mortgage application with her. She's been patient, helpful, and a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Hello, thank you so much for taking the time to provide our Ealing team with a 5-star review. We are so happy to hear James and Priscilla and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
TrustpilotReview of the Southfields branch
Review of the Southfields branch. 10/10 to Chris and his team. During a stressful transaction (stress caused entirely by the lawyers), Chris and his team always called me back, I felt confident that they were doing everything they could to get the purchase through by my deadline. It’s obvious that the Southfields office is a very cohesive team, who go over and above for both vendors and buyers. Having bought through them three times in two years, I know that I would not hesitate to buy or sell through them in the future.
1/5
TrustpilotGreasy, useless estate agents. Big fans of conditional selling. Avoid.
Greasy, useless estate agents. Pressured me multiple times into only being able to buy a property through them if I would use their mortgage brokerage service ~ barely hiding behind the fact this is illegal conditional selling. Surprise surprise: said service is hugely overpriced (circa. £900, where this can be done for free - although they'll get very upset with you for doing so). Multiple attempts to upsell insurance products.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus Lettings's London office has 801 reviews across two platforms: 311 on Google, 490 on Trustpilot (across the whole business).
Barnard Marcus Lettings London is rated 3.3 out of 5 across all 801 reviews, and 4.6 out of 5 on Google from 311 reviews.
Barnard Marcus Lettings London, 55 The Mall, Ealing, London, W5 3TA.
