5/5
GoogleI did viewings with Georgie. She showed me several properties in west London. She is professional and warm hearted. She always replies my message promptly. Best wishes to her future career.
Trusted Agent profile · London
Barnard Marcus Lettings London reviews
★★★★★
850 reviews across 2 platforms
55 The Mall, Ealing, London, W5 3TA
Barnard Marcus Lettings's office in London, at 55 The Mall, is rated 3.4 out of 5 across 850 reviews on two platforms, including 359 Google reviews rated 4.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotYou won’t be disappointed
You won’t be disappointed! The service is impeccable, especially from Jake! I have nothing negative to say.
1/5
TrustpilotGareth Trott at shepherds bush is not…
Gareth Trott at shepherds bush is not helpful at all. His manager is fine but Gareth doesn’t want to contact his manager directly very strange and suspicious.
1/5
TrustpilotPoor communication and customer care
Poor communication and customer care. Now that I've also seen other reviews, I can confirm it is consistent, and it is better not to do business with this agency.
5/5
GoogleShaquille, He is helpful, and calm and I hardly recommend him if you need a rental property at Barnard Marcus.
5/5
GooglePriscilla, The Mortgage Services Consultant that assisted us, was absolutely fantastic. Really capable, knowledgeable, and helpful. Would highly recommend her.
1/5
TrustpilotNot sure if the estate agent wants to…
Not sure if the estate agent wants to sell the advertised properties. I called them twice to view two different properties. They say they will call back with details and nothing happens after that. Perplexed!!!
5/5
GoogleImogen and the rest of team have been surperb and very professionl. They either answer the phone the moment you call or return your calll very quickly. Excellent serive *****
5/5
GoogleBarnard Marcus provide a very personable and friendly service as well as an extensive understanding of the market in Ealing. I felt comfortable contacting the team with any questions or queries I had and the support I received was outstanding. Would highly recommend.
1/5
TrustpilotI can't put zero stars, but I should!
We did an offer, paying one week's rent, which hasn't been accepted. The negotiator told us that in 5 days we would have received our money back! 20 days after we are still here waiting for our money...
5/5
TrustpilotCovent Garden Branch
I looked at a property with Clio Oshea from Barnard Marcus from the Covent Garden branch. She was very helpful, professional and polite and was very efficient in responding to any queries I had. I would recommend this team.
1/5
TrustpilotVERY POOR SERVICE AND TREATMENT
Very poor service, Delays not responding your phone calls.If you would like to loose your deposit then you should use Barnard Marcus because they would not stick to your agreement with them and Marcus Barnard will cause you trouble and expenses .
4/5
TrustpilotSERVICE
I will like to recommend Barnard Marcus Team at 50 Addiscome Road Croydon Bledian Kelly Katrina and others were always very helpful, friendly and caring at all time during our sale of the property They are trustworthy
1/5
TrustpilotBe careful
Very poor service. Conveniently not updating that a tenant had vacated a property prior to auction. Adding a buyers fee in the legal documents for commercial property auctions.Be very careful with BM, they could very expensive for naive clients.
1/5
TrustpilotTooting Branch
Such a poor service and you cannot reach anyone on the phone! We placed an offer for a house in Tooting and no one has got back after numerous emails and calls! Shocking and clearly their loss!
1/5
TrustpilotOne of the worst estate agencies to…
One of the worst estate agencies to ever do it. No care whatsoever for the tenants, just money-grabbers.
5/5
TrustpilotFantastic staff
Fantastic staff, great communication throughout the whole process. Would definitely use them again.
1/5
TrustpilotWish 0 star was an option
Only giving 1 star because 0 star is not an option. they're absolutely abysmal the it come to communication and doing their job. Living in their property was the most stressful and miserable year of my life
1/5
TrustpilotSpam post
Please ask your leaflet workers notTo ignore the no spam post signs!!
1/5
TrustpilotLied to us about the price of offer
Lied to us about the price of offer, mentioning that others were offering higher than us just so that they get more commission. Do not trust anyone that works there!
2/5
TrustpilotUnprofessional..high fees?
They don't come across as very professional, quite sloppy. Never used them before. I was thinking of bidding in one of their auctions. £1150 fees if you are successful, regardless of the actual amount.
5/5
TrustpilotI was very happy with the service I…
I was very happy with the service I received on my house purchase with Barnard Marcus Furzdown. Glen in particular was great and very supportive throughout the property purchase from start to finish. I would highly recommend them
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
5/5
GoogleBernard Marcus are efficient caring and friendly agents and can thoroughly recommend them .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
