Trusted Agent profile · London
★★★★★
851 reviews across 2 platforms
55 The Mall, Ealing, London, W5 3TA
Barnard Marcus Lettings's office in London, at 55 The Mall, is rated 3.4 out of 5 across 851 reviews on two platforms, including 359 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotTooting
The experience from Barnard Marcus is the worst I have ever had. From day one, the service has been absolutely appalling. A number of mistakes were made, emails were not replied to and processes were not followed. I would advise everyone to avoid this company.
1/5
TrustpilotWanted us to buy blind
Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful
5/5
GoogleI have been very happy with the service I have received from mortgage broker Aysha. She is very helpful and always quick to respond to any queries. Would recommend.
5/5
GoogleAysha Ahmed of Barnard Marcus was instrumental in finding me a mortgage offer I was happy with. I have even passed her details to all my friends and family!
1/5
TrustpilotPoor communication and forceful sales…
Poor communication and forceful sales tactics. Receiving multiple unwanted sales calls and after reporting this, I was told I was rude and the member of staff put the phone down on me.
5/5
GoogleAfter much Frustration with other agencies in the ealing area I decided to approach Barnard Marcus and arranged a meeting with Kelly Gill, despite my scepticism she persuaded me that I’d made the right choice.... her and her team were incredibly professional and did what she said they would.
5/5
Trustpilotgreat customer service
Me and my partner were more than pleased with the service provided by Martin Mwangi at the south croydon branch, he was very professional and would recommend Barnard Marcus to anyone thanks to him. we have been in our apartment for 1year and couldn't of been more satisfied.
5/5
GoogleKelly, Imogen and the Team, went above and beyond the call of duty. I can't thank them enough for their help, calmness and expertise in selling our flat.
1/5
TrustpilotI have on several occasions been…
I have on several occasions been interested in property for auction by Barnard Marcus, however as a buyer I have experienced terrible service, many times not even receiving a reply to emails. Sellers with properties under 500,00 should look elsewhere in my opinion
1/5
TrustpilotAvoid this agent!
Avoid this agent!Paid full management, inventory check. Tenant left leaving inhabitable condition. Instructed repair work done, but 4 months, nothing done!Saying “it’s not our responsibility”Any appliances not working. Say “ not normal work to check appliance”4 months! Nothing done. Loss 4 months of income!
5/5
TrustpilotWe have found the team helpful
We have found the team helpful, from arranging viewings to consideration for the covid restrictions. Mr Enrique Bosch the mortgage person who is dealing with us has promptly replied and answered our queries with patience and a good understanding of the mortgage process.
5/5
TrustpilotKnowledgeable & Helpful
I had the pleasure of dealing with Anthony who was incredibly helpful and knowledgeable. He gave me very realistic advice and guidance on letting my house! Highly recommend! Thank you
1/5
Trustpilotuse Another estate agent for a professional service
Went in Bernard Marcus Putney today it was like a kids playgroup had a kid being looked after by his mum who works there was more interested in keeping he son entertained then work Branch manger was not in apparently left early No sales staff Absolutely a joke
1/5
TrustpilotA total waste of time
A total waste of time, it almost seems that they are doing you a favour to give you information. The Epsom office kept me 2 weeks waiting for a reply and after chasing them they gave me an unbelievable ridicolous answer.Bad, really bad experience.
1/5
TrustpilotAvoid
I tried to gather more information for a property I potentially wanted to bid on however the lack of interest shown from the agent was very surprising. If I ever have a property to auction I certainly would stay clear of this company.
1/5
TrustpilotThornton Heath Office
Thornton Heath Office, waste of time! All talk and no action. Natasha fantastic sales pitch, never heard from her and saw her agin after signed on the dotted line!Fund out they even had the wrong email address & phone number, awful service, would not recommend at all! Numbers game!
5/5
GoogleExcellent service. The team was very helpful. We manage to rent a property in less that 48 hrs. Amazing help from Tamesha and Shaquille.
2/5
Trustpilotno response to my emails over the last…
no response to my emails over the last 2 weeks.
5/5
GoogleLee from Barnard Marcus has been very helpful throughout the process of selling our house, as tedious as it had been. He has shown professionalism, eagerness and dedication. Thank you LeePositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotPoor customer service
Poor customer service, complete lack of information on flat purchase, staff just don't seem bothered at all that information that massively affects the purchase gets sent, they don't bother responding to requests and information in a timely manner. Overall a complete lack of respect for their customers
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
TrustpilotContinuing to spam me with texts…
Continuing to spam me with texts despite never signing up
5/5
GoogleFantastic, helped us get set-up in a place from overseas and worked really hard to help us settle in our new home
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