Trusted Agent profile · London
★★★★★
851 reviews across 2 platforms
55 The Mall, Ealing, London, W5 3TA
Barnard Marcus Lettings's office in London, at 55 The Mall, is rated 3.4 out of 5 across 851 reviews on two platforms, including 359 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotTragic service and responsiveness
Tragic service and responsiveness. Reported a broken thermostat before Christmas, understood that because of the holiday period and maintenance availability it might take a while to get stuff sorted. It is now the 1st of February, our thermostat is still not changed, but our boiler has just gone as well and I have little-no faith that this will get sorted promptly. Avoid unless desperate for a property.
1/5
TrustpilotBooked a viewing a couple weeks ago
Booked a viewing a couple weeks ago, from the beginning the agent ola or olah smelled of paraphernalia and Body odours.His breath especially was the ticking time bomb I felt like a dragon was breathing all over me. Very messy and unofficial. Definitely off putting, It resulted in me going down the road to another lettings agent.
5/5
GoogleLee and the sales team were instrumental in securing our family home. I will always be thankful for the advice we were given and the open communication and excellent customer service they provided. Without them I feel our property purchase might not have happened; our family is so grateful and recommended this team whole heartedly.
1/5
Trustpilotdishonest plus incompetent
A property with 4 bedrooms semidetached two entrance in SW17 , despite reducing from 2300 to 1700 did not let. But worse was removed the property with fake reasons without telling the landlord from the zoopla , most probably just to show the weeks to rent showing less on the zoopla. also hardly returns the messages, judge yourself IS THERE ANY WORSE AGENT
5/5
GoogleAysha quite literally rescued us from a hellish start to our mortgage find, she re-assured us and in the end delivered when others couldn't, I couldn't recommend her highly enough and without her, I really don't think we would be where we are today!
1/5
TrustpilotVery disappointing
Very disappointing, sent inquiry form right move, took 24hrs to respond back and insisted i see their mortgage advisor face to face before viewing property.Convinced them i required a small mortgage and wish to see the property first. Booked me in and no confirmation email, just ignored.
1/5
TrustpilotAwful customer experience - DO NOT USE THIS COMPANY
Customer service experience was absolutely appalling, when it came to close a rental contract. The company did not inform us (tenants) about the deposit release procedure accurately and we had to follow up constantly to make sure the process of releasing the tenant deposit is kicked off. I have rented quite a few properties in London in the past 10 years, but Barnard Marcus was the worst experience!
2/5
TrustpilotBe wary!
The evening before the auction I was notified the property I was following had its starting price increased by £30k! I'd not of even entertained giving them a deposit to bid at the new price. House sold for above market value despite needing extensive work? Very suspicious. Let's hope the deposit comes back easy?
5/5
GoogleI had been flat hunting for 4 months & had no success. I then spoke with Shaquille, I explained my situation and he was able to resolve it within a month! Amazing customer service! Super friendly & can do attitude. Would definitely recommend!
5/5
TrustpilotQuick and helpful!
I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍
5/5
TrustpilotWe rented a property through barnard…
We rented a property through barnard and Marcus and Sara the agent really helped us she was very helpful and I have had a very positive experience with them.
1/5
TrustpilotDo not do business with them wether you…
Do not do business with them wether you are selling or buying.Do not work for this people, they underpay, over work, disrespect, plenty of words game to trap you, every conversation is a doc to sign for them to then chase you back. Fake environment and no management, just appearance.
1/5
TrustpilotBeware Andreja Kmetovic in lettings…
Beware Andreja Kmetovic in lettings west Kensington. Dishonest and does not respond to emails when complaints are made. Took money from our account which went against what was promised. Following up in small claims court.Refused to give our tennant's a refund for overpaid rent (+1k).Whole branch refused to respond to emails. Or give any direction where to send complaints to.
5/5
GoogleWill W was exceptional in chasing all loose ends in our process, and remained very pleasant throughout. The rest of the team seemed equally driven to get the process done with speed and diligence. Could not recommend higher, many thanks all!
1/5
TrustpilotBarnard Marcus Estate Agents honesty in advertising
Barnard Marcus Estate Agents This estate agents has no integrity they constantly place their billboard outside my flat which belongs to a Housing Association block of flats which has no tenants that have purchased their flats in Forest Hill London. Please stop doing that and start being honest with your advertising.
1/5
TrustpilotWe recently had a very terrible…
We recently had a very terrible experience with the tenancy with Barnard Marcus. Very poor Customer Service . Property management was almost unreachable when we had the issue at property .They will never fix the issue in property on time instead they drag it for long time. I would not advise anyone to go with this agency for rental property.
5/5
GoogleI have recently moved into a wonderful property with the help of Tamesha Bryan from Barnard Marcus. The service was brilliant and we had the property secured and ready within a week. It has been a great experience. Highly recommended!
1/5
TrustpilotNot assisting me to get my 2k deposit…
Not assisting me to get my 2k deposit released by the landlord. No comment from the landlord as to any issues. Having to put in a dispute with TDS
5/5
GooglePriscilla helped us get a mortgage smoothly and also went above and beyond. I'm a first time buyer so had many questions and she was always quick and kind with her responses and updated me on every step on the way. She was extremely helpful and made things much easier. Amazing service! Thank you for everything!
5/5
TrustpilotTooting Branch
Tooting BranchHad the pleasure of selling a garage with the team. Absolutely brilliant customer service and friendly staff. Shahana especially went above and beyond what was required from her. I was always kept informed of how the sale was progressing. Shahana thank you for everything that you have done and I hope that we can work together very soon.
5/5
GoogleWe had a great experience with Will and our purchase recently - thanks for all your help and great communication. Always at the end of the phone willing to help with any queries we had going through the process.
5/5
TrustpilotLetting a property
Letting a property , for many years I have found letting agents to be lazy and lacking in basic skills.Sofia and Rebekah have amazing customer care qualities for both tenant and landlord always fair.This office is highly recommended for their professionalism .
4/5
TrustpilotThey worked hard
This was not the easiest or quickest sale for a number of reasons but Francesca and Zuzanna worked tirelessly to resolve the issues and ultimately get everything to work. They certainly went the extra mile.
1/5
TrustpilotJust about a minute ago recived a call…
Just about a minute ago recived a call from them regarding enquiry we made with my wife..... the was supper unhelpful trying to made me stupid on the phone by starting to speak on a slow motion and then rudely he hang up please sort out your agents you are not going to get more business in that manner
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
