Trusted Agent profile · London
★★★★★
735 reviews across 2 platforms
85 Rectory Grove, Clapham, London, SW4 0DR
Barnard Marcus's office in London, at 85 Rectory Grove, is rated 3.1 out of 5 across 735 reviews on two platforms, including 234 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery nice agency and helpful people
"Thank you for the kind words! We strive to provide exceptional service and are glad to hear that we have been helpful. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotUnprofessional conduct and disregard
Erected a 'for sale' sign on a private residential building in a spot clearly marked 'so estate agent signs' within private property boundary. Repeatedly asked by management company to take down the sign and lied they would. Complete disregard and respect for residential rules for business gains and brand advertising.
1/5
TrustpilotI instructed them to let my flat
I instructed them to let my flat. There were a few things that I was concerned about in terms of their professionalism but ignored it. However I got an offer for my flat from them and was told the references and comprehensive checks were coming. They came the night before the tenants were due to move in (despite me chasing constantly). They failed then affordability checks, and were not certainly not comprehensive but I was told that was what insurance was for. I withdrew and said I felt sorry for the tenants, and got told by Anton he “did not give a sh@t about the tenants” and him telling me how great he was . In addition, despite having my number they kept calling my partner rather than me… I complained and they completely did not answer my complaint in any way, shape or form. Finally, my partner got a call from someone who used to work in Anton’s branch to say she had moved as she could not work for him, and they got lots of complaints about him. Completely different to what they said in their response to me. I finally let my flat for more than they marketed it for and with great tenants. AVOID
1/5
TrustpilotOverall experience with Bernard Marcus has been disappointing and stressful.
Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are Incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.
5/5
GoogleAmazing staff and service!
Thank you so much for your kind words! Our team is dedicated to providing exceptional service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotI’d give 5 x 5 five stars if I could
The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.
5/5
GoogleMy experience at Bernard Marcus was really good. Everything was done real quick and there was no delay in anyways. A special mention of RACHELINE who really helped me from the viewing to final paperworks. Would definitely recommend to any who looking for apartments.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA huge thank you to Racheline who took us on and found us our flat! Racheline and Chris went above and beyond to help us through the whole process from viewing to move in day. The whole agency was very professional.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat customer service!
"Thank you for your kind words! Providing exceptional customer service is our top priority and we are thrilled to hear that we were able to exceed your expectations. We appreciate your support and look forward to continuing to serve you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMai and Hazem were quick and extremely friendly and helpful taking us around properties. After our viewings they helped in any way they could and made the whole experience enjoyable and stressless. Super helpful. 5/5.
5/5
GoogleThe team at this office, Aaron, Marco and George have honestly been the best estate agents I’ve met during my 4 month long property search. They’re really responsive with calls, emails and texts, and have been really flexible with helping me fit viewings after work and on weekends. They helped me get an offer accepted on my first choice property, and although now the sale is not going ahead for reasons outside all of our control, they’ve been really supportive, patient and helpful while I navigate this situation. I must have met with 15 or more agents during this search and these guys are the only agency that haven’t messed me around with late cancellations/no-shows, and have seemed so honest and genuine throughout. I’ll be sticking with them to help me find another place. Thanks guys!
Thank you for leaving us your superb 5* review Jamini Thakrar. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBarnard Marcus has been our letting…
Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account. I would strongly urge anyone to avoid this estate agent.
1/5
TrustpilotLetting agents are liars
Their letting agents are liars, they lied about the cleaning services and other fixations before move in, they kept pushing for deposits. They delayed all the documentation until the last minute, when I got the key and went to the apartment it stinked, it was dirty and windows were full of mold. Beaware of the letting agent in their finchley branches.
1/5
TrustpilotThey don't do their work unless it's an…
They don't do their work unless it's an emergency!!! They're just wasting people's time. I really not happy with that!!!!They can only keep people waiting for months.
5/5
TrustpilotVery good buying experience
The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!
1/5
TrustpilotEvil company
Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.
5/5
TrustpilotTop service
Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend
1/5
TrustpilotIf there is someone you truly hate from…
If there is someone you truly hate from the bottom of your heart, recommend Barnard Marcus. And Ashleigh Fisher as the agent in charge of their case. The following happened during a 1-year lease (Sep-20 to Aug-21):1) No space heating and hot water for a month in peak winter. I've lived in London since Sep-2014, and heating issues have ordinarily been resolved quite quickly, usually within 24 hours as a matter of urgency. 2) There was unbearable drilling noise from 8 am to 4 pm Monday to Friday. As we work/study from home, we faced extreme difficulties talking calls, participating in virtual meetings, and had severe headaches. Furthermore, the construction told us that this will at least go on till March 2021, i.e. more than half our tenancy. We were not informed of the construction when we were shown the apartment, which would have led us to select a different apartment. 3) Fire alarms: The electrical chimney wasn't working in the kitchen, and the fire alarm kept going off when we cooked food. This was a health and safety hazard as there was no ventilation. 4) Bathroom door: The door of the bathroom was stuck and simply did not close. This issue happened after the heating stopped. Barnard Marcus took 6 months to get the door fixed. 6 months!!5) Work and study: My work suffered as I was unable to take client calls due to the noise. My flatmates' education also suffered as they were unable to participate in Zoom classes online. Barnard Marcus couldn't care less.
1/5
TrustpilotJust not nice to deal with
Just not nice to deal with, everything’s hidden, can’t get a straight answer to what commissions are, got told to look on website which makes it even harder to find, why do WH Brown use these crooks, like dealing in the 70s, and no policing
1/5
TrustpilotAVOID OR PAY THE PRICE
A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned
4/5
TrustpilotA big thank you to the staff at Barnard…
A big thank you to the staff at Barnard & marcus in sutton.Also juile Liles our sales manager. We had some hipcups on the way but next week we get to move to our dream house .Took longer than expected but in a chain it can be very tricky .Julie was always polite and calm with us even when some times we were raging. Well done Juile. you did us well. Thanks to Alex Elliott, Georgia, Harvey and all the rest of the staff in the sutton office. We definitely recommend them.Thank you all very much from the start to the finish. Well done
5/5
GoogleImogen super helpful and lovely to communicate with throughout the process!
Thank you for the glowing review, ! Imogen and our team strive to provide exceptional service and we're so happy to hear it was reflected in your experience. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotI had the pleasure to liaise with…
I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.
2/5
TrustpilotOverall I wouldn’t recommend
As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
