Trusted Agent profile · London
★★★★★
735 reviews across 2 platforms
85 Rectory Grove, Clapham, London, SW4 0DR
Barnard Marcus's office in London, at 85 Rectory Grove, is rated 3.1 out of 5 across 735 reviews on two platforms, including 234 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleWorked with Imogen at Barnard Marcus and had a fanatic experience. She was extremely helpful and on had with any questions I had. Made the process a lot easier
Thank you for your kind words! We are thrilled to hear about your fantastic experience with Imogen at Barnard Marcus. We pride ourselves on providing excellent customer service and making the buying/selling process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat! Thank you to Jessica and Mai.
Thank you for your fantastic review! It's wonderful to hear that our team, specifically Jessica and Mai, have provided you with great service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBeing an estate agent myself I chose this estate agent to sell my cousins property in Clapham as they were both knowledgable and professional. It sold within two weeks of marketing and has now exchanged. It’s a leasehold property which as I know can take a lot longer than freehold but from start to finish it was 9 weeks. Special thanks to Aaron and also Julie the Sales Progressor who I’m sure I chased a lot in the past two weeks and she was patient and professional. Thank you everyone and I have one happy cousin. Many thanks.
Thank you for your brilliant 5* review and thank you for your kind words Helen. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust want to thank Gazain at Barnard Marcus. I’d had my eye on an estate for some time and as soon as I got a notification to say a property was available, I had to have it. I’ve had bad experiences with estate agents in the past from being encouraged to over and outbid on flats but Gazain was super transparent, providing me with valuable insights into ways I can be sure my offer stands out. So rather than me making knee-jerk decisions under pressure, with Gazain’s expertise I was able to make well-informed ones. Thank you so much!
Many thanks AN S for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAaron went to some great lengths to secure my property on his books and advocated for his long list of applicants and top sales team (i.e. a new joiner and someone on his way out). I had made it clear I had enough of pushy estate agents that do not communicate frequently or share meaningful feedback about viewings. Pretty much every single viewing feedback had to be chased down, almost no proactive communication with me. We then agreed a sale price drop 2 weeks ahead of an open house event. Yet, somehow, the team dropped the ball, didn't change the sale price, so no renewed interest ahead of open house event meant the opportunity window was lost. Absolutely gutted about the service in general. Would not recommend them for a sale.
Hello, I am sorry you feel this way please email me at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleImogen and Mai made sure that the process of renting our flat went smoothly and quickly. They were really friendly and answered all my questions promptly!
Thank you for your kind words, we're so glad Imogen and Mai could help make your renting experience easy and enjoyable. Our team strives to provide prompt and friendly service to all our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleIt has been great to work with Maria Brancatelli. She has been professional, friendly and welcoming throughout the process, and I especially appreciated her honesty and transparent communication. She has always been approachable, helpful and clear, which made the experience much easier and more reassuring. I would happily recommend her!
Thank you for your excellent 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotVery disappointing customer service
Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot. Unfortunately, the conversation felt extremely dismissive and uninterested. Rather than trying to help, answer my questions, or direct me to someone who could, I was left feeling as though my enquiry was an inconvenience. When someone is considering making such a significant financial commitment, particularly through an auction, I would expect professional, helpful and welcoming customer service. First-time auction buyers should be guided towards the appropriate person, not made to feel uncomfortable for asking questions. A very disappointing first impression.
5/5
GoogleImogen was super helpful and made the renting process so much easier - would recommend to anyone
"Thank you for your kind words! Imogen is a valuable member of our team and we're glad she was able to make your renting experience smooth and stress-free. We truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleImogen was really lovely and friendly! She was knowledgeable about the property and good communication!
Thank you so much for your review! We are thrilled to hear that Imogen provided you with a fantastic experience. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleImogen was really helpful in the process of renting a new place. She made sure the whole process was quick and smooth!
Thank you for your kind review! We are so glad that Imogen provided excellent assistance and made the rental process a breeze for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleEmma has been so helpful and supportive throughout, communicates perfectly and is always reachable.
Thank you for taking the time to leave such kind words, Emma is an asset to our team and we're glad she was able to provide excellent support. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotBarnard Marcus Battersea
I have worked with Andrea at Barnard Marcus Battersea to sell a flat in Wadsworth late 2024 and 2025. All through the sales process I found Andrea to be knowledgeable and supportive . She offered advice on areas where improvement would increase the chances of a successful sale. She also advised on work that would not get a return in terms of increased buyer interest or monetary value.
5/5
GoogleJessica from the lettings team was incredible - she kept us well informed throughout and was always warm and friendly. Thanks to her, we secured our dream flat. We've had a great experience with Barnard Marcus and would highly recommend them.
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently sold my flat through Barnard Marcus Clapham and although it took a bit longer than expected, once an offer was accepted, the team were fantastic. Vig had been assigned to us and he kept us informed throughout the whole process of viewings, giving us feedback, to liaising with our buyer and solicitor. I was overseas through most of this process and he made my life so much easier with updates and actioning issues that arose to make sure we could complete on time. Thank you Vig for always remaining calm and contactable!! Great service and help from all team in the office also.
1/5
GoogleUnfortunately the experience of trying to view properties managed by Barnard Marcus was quite unpleasant. I told them I could view on a certain evening and they gave me a different evening without properly informing me. They also gave me the wrong address so I waited for 30 minutes while they didn’t respond to any emails or calls (they claimed to have tried to call me but I didn’t have any missed calls). To top it all off, they gaslighted me afterwards and tried to claim I had made the mistakes and none of this was their fault. Poor service, avoid this estate agent if possible. Renting is stressful enough already without going through this.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and misleading
The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.
5/5
GoogleMai and Hazem were fantastic and managed to find us a place with only a week till our move out date. We couldn’t have been better served by them and the team.
Hello Sandy, Thank you so much for your wonderful 5* review! We're thrilled to hear that Mai and Hazem were able to assist you so effectively and find you a place just in time. Your kind words mean a lot to us and the team. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotAvoid selling with them AT ALL COST
Avoid selling with them AT ALL COST. Totally incompetent and borderline dishonest. Their contract length is 50% longer than other agencies. Their effort and performance was abismal. 5 viewings in 3 months, no additional viewings when we lowered cost to be very competitive on the market. Unwilling to do dual agency Unwilling to release us from a contract they are inactive on
5/5
GoogleImogen was so so helpful with helping us secure a place, was even helping when she was on her leave (I didn’t realise!!) So kind about out many questions and always helped us out
1/5
TrustpilotAtrocious service took 13 days to be fixed
13 days of a continuous leakage into my rental property causing my tenants unnecessary distress. Numerous calls to this agent requesting they get the issue sorted out fell on deaf ears. Never have I dealt with such obnoxious behaviour from a team head. The fire brigade had to be called twice as the tenants were totally uncooperative and the agent useless. The leak has actually continued into the property on the ground floor!!
5/5
GoogleI recently viewed 51 Pinter House sw9 accompanied with Mr George Burnad from Barnard Marcus Clapham branch. George has impressed me and my wife with his high professional approach and attitude. He has demonstrated his ability to friendly and warm discussion of all our concerns at ease. We believe that Mr Burnad is an Asset to your Profound Company. We wish him a Happy Successful Career to come.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe got to know both Mai and Elena and I must say both are kind and genuine people. Very helpful and understanding of our needs. Many thanks from Anna and Beatriz
Thank you for your generous words, Anna and Beatriz! We are so fortunate to have Mai and Elena on our team, and we are glad to hear they provided exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Trustpilotawful experiences aytime with them
Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..
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