Trusted Agent profile · London
★★★★★
676 reviews across 2 platforms
85 Rectory Grove, Clapham, London, SW4 0DR
Barnard Marcus's office in London, at 85 Rectory Grove, is rated 2.9 out of 5 across 676 reviews on two platforms, including 175 Google reviews rated 4.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleImogen was really lovely and friendly! She was knowledgeable about the property and good communication!
Thank you so much for your review! We are thrilled to hear that Imogen provided you with a fantastic experience. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleImogen was really helpful in the process of renting a new place. She made sure the whole process was quick and smooth!
Thank you for your kind review! We are so glad that Imogen provided excellent assistance and made the rental process a breeze for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleEmma has been so helpful and supportive throughout, communicates perfectly and is always reachable.
Thank you for taking the time to leave such kind words, Emma is an asset to our team and we're glad she was able to provide excellent support. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotBarnard Marcus Battersea
I have worked with Andrea at Barnard Marcus Battersea to sell a flat in Wadsworth late 2024 and 2025. All through the sales process I found Andrea to be knowledgeable and supportive . She offered advice on areas where improvement would increase the chances of a successful sale. She also advised on work that would not get a return in terms of increased buyer interest or monetary value.
5/5
GoogleI recently sold my flat through Barnard Marcus Clapham and although it took a bit longer than expected, once an offer was accepted, the team were fantastic. Vig had been assigned to us and he kept us informed throughout the whole process of viewings, giving us feedback, to liaising with our buyer and solicitor. I was overseas through most of this process and he made my life so much easier with updates and actioning issues that arose to make sure we could complete on time. Thank you Vig for always remaining calm and contactable!! Great service and help from all team in the office also.
1/5
GoogleUnfortunately the experience of trying to view properties managed by Barnard Marcus was quite unpleasant. I told them I could view on a certain evening and they gave me a different evening without properly informing me. They also gave me the wrong address so I waited for 30 minutes while they didn’t respond to any emails or calls (they claimed to have tried to call me but I didn’t have any missed calls). To top it all off, they gaslighted me afterwards and tried to claim I had made the mistakes and none of this was their fault. Poor service, avoid this estate agent if possible. Renting is stressful enough already without going through this.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and misleading
The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.
5/5
GoogleMai and Hazem were fantastic and managed to find us a place with only a week till our move out date. We couldn’t have been better served by them and the team.
Hello Sandy, Thank you so much for your wonderful 5* review! We're thrilled to hear that Mai and Hazem were able to assist you so effectively and find you a place just in time. Your kind words mean a lot to us and the team. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotAvoid selling with them AT ALL COST
Avoid selling with them AT ALL COST. Totally incompetent and borderline dishonest. Their contract length is 50% longer than other agencies. Their effort and performance was abismal. 5 viewings in 3 months, no additional viewings when we lowered cost to be very competitive on the market. Unwilling to do dual agency Unwilling to release us from a contract they are inactive on
5/5
GoogleImogen was so so helpful with helping us secure a place, was even helping when she was on her leave (I didn’t realise!!) So kind about out many questions and always helped us out
1/5
TrustpilotAtrocious service took 13 days to be fixed
13 days of a continuous leakage into my rental property causing my tenants unnecessary distress. Numerous calls to this agent requesting they get the issue sorted out fell on deaf ears. Never have I dealt with such obnoxious behaviour from a team head. The fire brigade had to be called twice as the tenants were totally uncooperative and the agent useless. The leak has actually continued into the property on the ground floor!!
5/5
GoogleI recently viewed 51 Pinter House sw9 accompanied with Mr George Burnad from Barnard Marcus Clapham branch. George has impressed me and my wife with his high professional approach and attitude. He has demonstrated his ability to friendly and warm discussion of all our concerns at ease. We believe that Mr Burnad is an Asset to your Profound Company. We wish him a Happy Successful Career to come.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotawful experiences aytime with them
Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..
5/5
TrustpilotThank you the Barnard Marcus Tottenham team!
I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch. A very professional, friendly team I can recommend highly.
5/5
TrustpilotThe marvellous Ea
Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.
5/5
GoogleHelped us out greatly when looking for a flat in the Brixton area. Kind and responsive team who put the tenants first. Hazem is a legend 👍 …
Hi Daniel, Thank you so much for your fantastic 5* review! We're thrilled to hear that Hazem and the team were able to assist you effectively in finding a flat in the Brixton area. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleBarnard Marcus is a great agency. Vig was very helpful since day one and made communication easy and smooth during a process that takes time and can be daunting. I highly recommend!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleSecond time working with this agency, great service. Main language is Spanish and they help me thought the process. Thank you Imogen & Mai
5/5
GoogleHave just moved into a flat in Brixton that was listed and managed through Barnard Marcus. Hazem was incredibly helpful and communicative throughout the entire process. He went above and beyond to arrange an additional in-person viewing and also managed to help me find a parking solution at the last minute. Best experience I've had as a tenant by far!
1/5
TrustpilotAVOID AT ALL COSTS!!!
Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!
5/5
TrustpilotExcellent Service
Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!
5/5
TrustpilotHi all first of all want to thank you…
Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .
5/5
GoogleImogen was amazing, she answered all our questions and was so lovely all round 🫶🏼 …
5/5
TrustpilotI used Barnard Marcus for the sale of…
I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's London office has 676 reviews across two platforms: 175 on Google, 501 on Trustpilot (across the whole business).
Barnard Marcus London is rated 2.9 out of 5 across all 676 reviews, and 4.3 out of 5 on Google from 175 reviews.
Barnard Marcus London, 85 Rectory Grove, Clapham, London, SW4 0DR.
