Trusted Agent profile · London
★★★★★
737 reviews across 2 platforms
85 Rectory Grove, Clapham, London, SW4 0DR
Barnard Marcus's office in London, at 85 Rectory Grove, is rated 3.1 out of 5 across 737 reviews on two platforms, including 234 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWhen you try to buy your first property…
When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!
1/5
Trustpilot❌ Paid 12 months upfront, but faced undisclosed risks and an eviction notice I believe was retaliatory, Barnard Marcus failed to protect me as a tenant.
My experience has been extremely poor. Despite paying 12 months’ rent upfront plus a large deposit, I was not told crucial facts before signing, including the freehold setup, the controlling freeholders living upstairs, and the presence of a large dog, which later attacked me in the hallway, the only access to my flat. These are material facts that should have been disclosed.
5/5
TrustpilotWhat can I say about Barnard Marcus?
From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all
5/5
TrustpilotKecia Sales Progression
Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.
5/5
Trustpilot‘The Barnard Marcus sales team were…
‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.
5/5
GoogleLaura and her team (Harry & Tyler in particular) are dedicated and efficient. They organised photos, advertising and viewings within 3 days and had found corporate tenants for us. They take the initiative to ensure we had a smooth and hassle free process. It was an absolute pleasure to work with them on our rentals and I highly recommend them.
5/5
GoogleFrom when I was introduced to him at the start of my process, I felt that Nigel was really helpful and let me know the pros and cons of the decisions that were presented to me by him. Even until the completion of obtaining my mortgage in principle, Nigel still called in from time to time to check everything was going okay and well. Great service from a very professional individual.
5/5
TrustpilotI can't rate highly enough!
I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍
1/5
TrustpilotTerrible service
Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.
1/5
Trustpilotvery bad and unethical estate agent
If I can get a zero start, I will raise them. What I can say that is a very bad and unethical estate agent. As a customer to buy an auction, they advertised the property on behalf of their client 365 Asset Management was freehold but it turned out it is a very long leasehold. I still got a paper what they advitersed on their website. As a result, I have to pay rent and service charges and many problems surrounding this lease, causing me exceptional circumstances.I complaint to the Property Ombudsman and at least my matter and concerns have heard. Stay away this agent at all costs and do not go to their auction because they are a real cheating agent.
5/5
GoogleChristian and team have been great help
Thank you for taking the time to leave us this great 5* review Liam. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNo idea whatsoever
I used the letting service in Clapham for seven years. I bitterly regret not changing in the first year. 1) The property management section was useless. There was no relationship with plumbers/electricians/other contractors. Only one quote was ever given unless I objected. If the same job had to be redone a few months later the same contractor would be used with no question of querying the quality of the first job. The property manager changed regularly - I communicated with 11 in the course of 7 years. Three months after they took over the flat they recommended replacing a 'broken' blind (it had got stuck) and changing two of the mattresses. The woman I spoke to had no idea that the flat was a new build with new furniture and fittings or even what condition it was in. 'Replace it' was always the answer. We had several leaks in the flat but no one ever telephoned or texted - an email would be sent with the message, 'How would you like us to proceed?' Urgency was an alien concept.When we finally took over the flat it was a mess, with several outstanding jobs to be done including the repair of the balcony doors, which had been an issue for over two years. It was sorted in two weeks. If there was a problem over a bank holiday weekend or Christmas there was never anyone to deal with it. Finally, the agency was unable to do an effective handover of the utilities when the tenants moved out. There were no meter readings and it took repeated emails to find out the names of the suppliers. They were uninterested in ensuring I got all four sets of keys back from the tenants. I gave up chasing them and changed the locks.2) The actual letting service was efficient in that we rarely had more than a few days between tenants but the information was dire. We were never advised what costs would be incurred. We had to fight for a rebate where we had been charged wrongly. Letting conversations hinged round how quickly they could do a deal which often meant they advised a reduction in rent which we didn't always agree with. We ended up securing less rent than other landlords in the same block who also had no problem with voids. One woman in the lettings office said she recommended a low rent because then the flat would be let before Christmas which was good for us and she would get a bonus.I've let a house and a flat with other companies and these are the worst agents I have ever encountered.
1/5
GoogleUnprofessional company who does not pay back tenants deposits in a timely manner, avoid. After two months of waiting I finally received the following as a reasoning for trying to keep my deposit by Barnard Marcus: "£245.71 for decoration of marks and anything over the scope of fair wear and tear throughout the property. This has been calculated as follows: The full quote is £850 Each room would be roughly £140 if split evenly As three rooms do not need any decoration, this would leave £430 remaining from the original cost. Divide this by 7 to get the yearly depreciation and then times that by 4 for the remaining years left on the life of the decoration as it was carried out last in January 2019. This number comes out to be £245.71." Given that my checkout report stated that when we moved in the walls & woodwork were in 'good to fair condition' and when we moved out they were in 'good condition' it's almost farcical that they are attempting to keep the deposit at all. It appears they have come up with a formula for working out wear and tear and are charging it to their tenants! Pretty sure that's illegal. They have also requested an additional £288 for a professional clean despite it being cleaned professionally when we left! Bunch of chancers, avoid at all costs.NegativeProfessionalism
Hi, thank you for taking the time to provide our Barnard Marcus team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@barnardmarcus.co.uk then we will be more than happy to help you.
5/5
GoogleJason was fantastic, very honest throughout the whole process, on time and one of the most genuine estate agents I have come across. He answered my questions from the viewing before midday the next day and has been very efficient with all other questions. Highly recommended.
Hello, thank you so much for taking the time to provide our Barnards Marcus team with a 5-star review. We are so happy to hear Jason and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleVig and Vanessa are so friendly and have so much time for you as a customer and I'm a buyer. They go above and beyond sharing knowledge. Vig in particular loves to help and thank you for being available so quickly and flexible with how I like to communicate.
Many thanks for the fantastic recommendation and 5* review. I have passed your flattering comments onto our Clapham branch. Kind regards, Lucy, Customer Relations.
1/5
GoogleScheduled twice appointments with this estate agent to view several properties. The first was cancelled on very short notice, and the second time not happening again, without even bothering to cancel. I had blocked out two Saturdays for these viewings and spent time coordinating through multiple back-and-forth emails. Extremely unprofessional and disrespectful of a buyers time. I would not recommend working with this agency.
1/5
TrustpilotAbsolutely Unprofessional
Absolutely Unprofessional! Would never recommend.We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover to inform us of any of this. Gave us keys before do an inventory check. We gave the keys right back after seeing the mould. Had already paid 5 weeks deposit and 1 months rent in full. Its been nearly 4 weeks without a refund. They have not responded to emails and never contact us, we have to call the office every time. Contacted TDS and was informed to get legal advise. The sad part is most of this could have been processed or received better by means of communication.The Agent was Nana AkotoI woulds advise not to use him or the branch in Elephant & Castle area
5/5
TrustpilotChloe and Barnard Marcus
Chloe was incredibly responsive to texts and emails, staying in touch and tending to details throughout my rental process. She made what can be a difficult process much easier. Would highly recommend her services.
1/5
TrustpilotDon't trust anyone from Barnard Marcus
Don't trust anyone from Barnard Marcus. What they say to you will be very different to the reality. They blamed the tenant (to the landlord concerned) for not giving access to the property for sales viewings; when the reality was their inability to find prospective buyers. They would ring the tenant again and again asking to view the property in 2 hours knowing that was usually unacceptable to most people. And when the tenant said come tomorrow and not in 2 hours, Barnard Marcus said no as there weren't any prospective buyers at all. Do not trust Barnard Marcus.
1/5
TrustpilotAbsolutely Awful individuals
Absolutely Awful individuals. No communication re protocol re moving out no checkout/leaving report received. Nearly a month has passed and no word re the reimbursement of my deposit. Head office are absolutely useless Poppy A in Head Office is useless no response to emails. I’ve had to raise a complaint via the Tenancy Deposit Scheme to get my deposit back.
5/5
GoogleI have just completed on a flat with the help of Tom Ridge at Barnard Marcus. Due to external factors the process ended up taking much longer and being much more painful than one would hope, and Tom was an incredible support throughout! Let’s just say, that without him going the extra mile the sale would not have happened. He took the time to answer any questions I might have, even when it was possibly/probably not his job to do so, and has undoubtable been back to the property, for various reasons, a lot more times than he would have preferred, but he always did so with a smile. If Tom for any reason was unavailable he would always make sure that someone else in his team was up to speed and that I was still given all the support I needed!
1/5
Trustpilotholding deposit taken before offer submission, property stayed advertised, deposit retained
The agent told us we had to pay a holding deposit before they would even submit our offer. We paid to proceed, yet the property was never taken off the market and continued to be advertised on Rightmove/Zoopla throughout (dated screenshots available).
1/5
TrustpilotI don't even know where to begin this…
I don't even know where to begin this is the worst agency i never seen in my life. The lady called mouna that works in Finchley branch showed use a house in 8 Darcy close N20 we put an offer and the landlord accepted the offer. after 1 months of waiting for them to do the reference we received a call from somebody else in the office telling us the landlord have given the house to his brother which is the lie and mouna she did not have the audacity to tell us what is going on but she sent her colleague to do her dirty work. I now contact another agency that's is advertising the same property and the agency gave me the landlord number. I called the landlord and the landlord told me the same agency Bernard Marcus found somebody for the asking price. What makes me angry is this particular agency took our deposit wasted our time for one month and end of the day they didn't give us a chance to know whether we want to increase our offer or not. Please people don't deal with this agency called BERNARD MARCUS because it's going to be a waste of time. Lucky for us we found a honest guy his name is David that works for SQUARE ESTATES very professional once the landlord accepts our offer everything went fine within one week our reference came out and now we have moved into the property without any problem thank you David for everything. Please people if you want to rent a place contact David he works for SQUARE ESTATES in Finchley.
5/5
GoogleRodellene was my agent and we are both so impressed with the service that we received! Right from the very start Rodellene could not have done any more to help me have a smooth ride whilst showing us a few properties. We would 100% recommend Rodellene and the service that she provides and now we've had such an easy ride of finding somewhere to rent we will certainly be back to use her services again some day! She made us feel totally at ease and gave us regular updates throughout the whole process which really took the pressure off of such a stressful process. She was absolutely brilliant, more than we ever expected in fact. So a big thank you to you Rodellene from the bottom of our hearts- we are so very greatful!!!
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Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
