5/5
TrustpilotQuick and helpful!
I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍
Trusted Agent profile · London
Barnard Marcus London reviews
★★★★★
693 reviews across 2 platforms
235 Lavender Hill, Battersea, London, SW11 1JW
Barnard Marcus's office in London, at 235 Lavender Hill, is rated 3.0 out of 5 across 693 reviews on two platforms, including 194 Google reviews rated 4.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleProfessional, communicative and exceptionally helpful. Highly recommended
Agent replied · 12 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWe rented a property through barnard…
We rented a property through barnard and Marcus and Sara the agent really helped us she was very helpful and I have had a very positive experience with them.
1/5
TrustpilotDo not do business with them wether you…
Do not do business with them wether you are selling or buying.Do not work for this people, they underpay, over work, disrespect, plenty of words game to trap you, every conversation is a doc to sign for them to then chase you back. Fake environment and no management, just appearance.
5/5
GoogleRadhika and Craig did a very good job for us in Battersea. They marshalled the interest in our property and organised a best and final round which resulted in a materially better price being achieved. Helpful from beginning to end. Thank you.
1/5
TrustpilotBeware Andreja Kmetovic in lettings…
Beware Andreja Kmetovic in lettings west Kensington. Dishonest and does not respond to emails when complaints are made. Took money from our account which went against what was promised. Following up in small claims court.Refused to give our tennant's a refund for overpaid rent (+1k).Whole branch refused to respond to emails. Or give any direction where to send complaints to.
5/5
GoogleNida (Lavender Hill branch of Bernard Markus) has been incredibly helpful and professional to deal with when renting my property. Nothing is too much to ask and she is very organised and quick to resolve any issues. I would highly recommend.
5/5
GoogleGiorgia was super helpful and friendly, thanks so much for helping us get a lovely flat!
5/5
GoogleMax was great!PositiveResponsiveness
1/5
TrustpilotBarnard Marcus Estate Agents honesty in advertising
Barnard Marcus Estate Agents This estate agents has no integrity they constantly place their billboard outside my flat which belongs to a Housing Association block of flats which has no tenants that have purchased their flats in Forest Hill London. Please stop doing that and start being honest with your advertising.
1/5
TrustpilotWe recently had a very terrible…
We recently had a very terrible experience with the tenancy with Barnard Marcus. Very poor Customer Service . Property management was almost unreachable when we had the issue at property .They will never fix the issue in property on time instead they drag it for long time. I would not advise anyone to go with this agency for rental property.
1/5
TrustpilotNot assisting me to get my 2k deposit…
Not assisting me to get my 2k deposit released by the landlord. No comment from the landlord as to any issues. Having to put in a dispute with TDS
5/5
TrustpilotLetting a property
Letting a property , for many years I have found letting agents to be lazy and lacking in basic skills.Sofia and Rebekah have amazing customer care qualities for both tenant and landlord always fair.This office is highly recommended for their professionalism .
4/5
TrustpilotThey worked hard
This was not the easiest or quickest sale for a number of reasons but Francesca and Zuzanna worked tirelessly to resolve the issues and ultimately get everything to work. They certainly went the extra mile.
1/5
TrustpilotJust about a minute ago recived a call…
Just about a minute ago recived a call from them regarding enquiry we made with my wife..... the was supper unhelpful trying to made me stupid on the phone by starting to speak on a slow motion and then rudely he hang up please sort out your agents you are not going to get more business in that manner
2/5
TrustpilotMediocre no customer service…
Mediocre no customer service whatsoever. Clearly no sales strategy. I would never recommend.
5/5
GoogleCraig couldn’t have been more helpful, he’s very efficient and organized. It was a breeze to deal with him and the team at Barnard Marcus Estate
Agent replied · 12 June 2024
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
5/5
GoogleCraig and Radhika did a fantastic job from start to finish in selling my property. Very professional and thorough with great communication with both parties. Would highly recommend Barnard Marcus Battersea and would definitely use again. Thanks
1/5
TrustpilotLiars
They took the £500 deposit successfully enough. After that all they delivered were excuses and delays. The young lad (manager, apparently) thinks he knows everything and we're too stupid to see his lies. Avoid if you can, but if you want the property, you want the property. Just deal with them in writing. Then you have something to hold them to.
5/5
GoogleVictor, one of the agents was really helpful and suported us throught the whole proces. He went the extra mile just to make sure everything goes smooth.
Agent replied · 12 June 2024
Hello Alexandru, thank you for taking your time to provide our team with a 5-star review. We are very pleased that you feel one of our agents went the extra mile to ensure everything ran smoothly for yourself and if there are any other services you require in the future, our team will be more than happy to help you.
5/5
GoogleAnatoly and his team provide an excellent service.
5/5
GoogleCraig, Georgina and Radhika have been nothing short of excellent. A lovely, kind, professional bunch of people. Great communication, quick and helpful responses every time. The best estate agents I have worked with thus far.
5/5
GoogleI had a viewing with Georgina from Barnard Marcus. She was exceptionally organised, responding quickly to my queries. She did a really good job at organising viewings, despite the short notice. She was professional, responsive and, on the whole, a fantastic estate agent to work with. Bernard Marcus has excellent staff.
5/5
TrustpilotMortgage sorted and good deal
It was great dealing with Priscilla Mohanarajah, once all the documents were sorted it was simple to work out the best offer for myself and to submit the application. The mortgage itself and valuation were done promptly and I was impressed at the speed all things got done. Would recommend!
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