1/5
TrustpilotAvoid at all costs.
Avoid at all costs.The important thing for them is the sale, not that they are selling a property with added incentives and then no incentives exist, they go up in smoke.
Trusted Agent profile · London
Barnard Marcus London reviews
★★★★★
694 reviews across 2 platforms
235 Lavender Hill, Battersea, London, SW11 1JW
Barnard Marcus's office in London, at 235 Lavender Hill, is rated 3.0 out of 5 across 694 reviews on two platforms, including 194 Google reviews rated 4.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleMaximilian, the assistant manager in lettings helped me so much I have never had such a fantastic experience working with Estate Agents Ever! I would sincerely recommend him to anyone looking to either rent a property or rent their property. If you need an agent, go to him for a truly positive experience.I couldn't possibly recommend him more.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotBM have been superb from start to…
BM have been superb from start to finish, special thanks to Dom for being so helpful throughout the process
1/5
GoogleMade a booking to see two flats in Chelsea. Told the agent i was coming from out of London just to see these. Nobody turned up and nobody bothered to call us to inform us. Terrible service. All talk.
Agent replied · 12 June 2024
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
5/5
TrustpilotFantastic experience with Eva and Leon
Fantastic experience with Eva and Leon. We sold and bought through them. They were highly effective in a challenging market. Above all else, when the sale had been agreed, they worked so hard to get it over the line. Couldn’t recommend them highly enough.
1/5
TrustpilotCrap service
Despite not using them to sell a property they keep contacting my wife who has blocked the number. They don't know when to give up.
1/5
TrustpilotI used Barnard Marcus to find a tenant…
I used Barnard Marcus to find a tenant for my flat. After a number of years my tenant moved out and I needed to release the deposit (set up by Barnard Marcus) They demanded an up front payment of £2955.95) - more than the deposit. These people are dishonest do not use them
1/5
TrustpilotExtremely vexed by these people. Stay away if possible
Lost out on an ideal location because staff at the mitcham office failed to phone me back. I phoned them on Monday, Tuesday and Wednesday. Each time receiving a promise that I would get a call back except on Wednesday afternoon when I called back for the second time that day and was told that the house went under offer that day.
1/5
TrustpilotTerrible management and communication…
Terrible management and communication by the manager at the feltham branch they dont respond to any emails or phone calls. As a landlord i accept to be paid monthly and checks on the property however this was not the case I would not recommend them to manage any property and unfortunately I now had to change agencies.
5/5
TrustpilotBarnard Marcus/ Priscilla Mohanarajah
I had the best experience with Priscilla Mohanarajah from Barnard Marcus, she was amazing through out the stressful process of finding the right mortgage, what i really appreciate in Priscilla performance is she understood the pressure and fears a buyer can feel during the process , she was assuring, patient and very helpful. Also I admire her follow up even after she done her part.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before starting a tenancy managed by BM. As you can see from these reviews, the agency is a complete mess and nightmare. I won't bore you with the details, but after a year of living with mould, overflowing sewage, and occasional rodents I'm quite surprised they stay in business. They say they will do things and then they don't do them. Complete liars.
5/5
GoogleWhere do I start. The team at BM are first class. Radhika, Craig and Russell I can’t thank you enough for helping us get our flat purchase across the line. Your expertise, dedication and persistence is commendable and your support faultless. Hugest thanks from us all x
1/5
TrustpilotAbsolutely incompetent clowns
Absolutely incompetent, unprofessional and have no idea or what they are doing. Landlords and tenants need to stay far away from them as possible.There system is rediculously unorganised. Judging by all the reviews I'm not the only one that believes so. Should of been given a thorough breakdown of the funds given for fees and the deposit right at the beginning, and they should of have it on there record.
5/5
TrustpilotHelpful from start to finish
Brian at Barnard Marcus could not have been more helpful. We are a charity who had been gifted land in and we decided to sell at auction. We had no experience in this field whatsoever and Brian kindly guided us through the whole process from start to finish with a ended up with a fantastic result at auction.
5/5
GoogleI’m glad to see that companies still hold this level of Customer care, thank you so much to max and team for your support through this process! Max you made this experience so swift and positive and I appreciate quick responses and 10/10 customer service! Would honestly recommend everyone to this estate agencyPositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotWorst company for landlords
Worst company for landlords, they don't pay rent on time, they don't chase tenants for overdue rent until you as a landlord follow up. They don't check the property. They are useless worse company I have ever paid to let my property.
1/5
TrustpilotIf you have the chance to avoid - avoid!
I had the displeasure of dealing with Barnard Marcus at Clapham Junction last year purchasing a house. Unprofessional, dishonest and rude doesn’t even scratch the surface.If you have the chance to avoid- avoid!I was lied to by their sales agent and only after speaking directly with the seller did their deception become clear.
5/5
TrustpilotVery enjoyable experience
Oscar from Barnard Marcus was very professional and was able to offer a lot of useful information. It was a pleasure to be shown around by someone, who obviously took pride in the job.
1/5
TrustpilotMy experience is on the lettings side
My experience is on the lettings side. If I could rate them as 0 stars I would. Incompetent to a level that is almost unbelievable. And on top of their incompetence they are rude and harass you with calls even after you have stopped doing business with them. Avoid at all costs.
1/5
TrustpilotTragic service and responsiveness
Tragic service and responsiveness. Reported a broken thermostat before Christmas, understood that because of the holiday period and maintenance availability it might take a while to get stuff sorted. It is now the 1st of February, our thermostat is still not changed, but our boiler has just gone as well and I have little-no faith that this will get sorted promptly. Avoid unless desperate for a property.
1/5
TrustpilotBooked a viewing a couple weeks ago
Booked a viewing a couple weeks ago, from the beginning the agent ola or olah smelled of paraphernalia and Body odours.His breath especially was the ticking time bomb I felt like a dragon was breathing all over me. Very messy and unofficial. Definitely off putting, It resulted in me going down the road to another lettings agent.
1/5
Trustpilotdishonest plus incompetent
A property with 4 bedrooms semidetached two entrance in SW17 , despite reducing from 2300 to 1700 did not let. But worse was removed the property with fake reasons without telling the landlord from the zoopla , most probably just to show the weeks to rent showing less on the zoopla. also hardly returns the messages, judge yourself IS THERE ANY WORSE AGENT
5/5
GoogleRoy was a great help and got our property sold in good time!
5/5
GoogleCraig sold our flat for us quickly and we found him to be friendly, down to earth and good at his job. He suggested our flat to buyers who wouldn't have otherwise considered it but they loved it. Craig looked after the interests of both the buyers and the sellers throughout the process which isn't always the case with our agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Barnard Marcus London
How many reviews does Barnard Marcus London have?
Barnard Marcus's London office has 694 reviews across two platforms: 194 on Google, 500 on Trustpilot (across the whole business).
What is Barnard Marcus London's rating?
Barnard Marcus London is rated 3.0 out of 5 across all 694 reviews, and 4.6 out of 5 on Google from 194 reviews.
Where is Barnard Marcus's London office?
Barnard Marcus London, 235 Lavender Hill, Battersea, London, SW11 1JW.
