Barnard Marcus London reviews

★★★★★ 5/5

Google

I had a great experience with Barnard Marcus, who supported me in finding a property to rent. Russell was very responsive and helpful, and made the process effortless.

Kenza · 13 June 2023

★★★★★ 1/5

Trustpilot

Would be a zero if allowed - totally dishonest

Would be a zero if allowed. This auction house were clearly told weeks ago that there was a Village Green Application already in progress on a piece of land. Firstly they failed to take notice, secondly they failed to add the Village Green Application to the legal pack. When questioned after the land failed to sell they said it was in the legal pack - it still is not in the legal pack despite them trying to sell the land now on their website. Clearly this is an outright lie. They will be reported to the Property Ombudsman but am waiting to see if they produce a complaints procedure as there isn't one on their website.

Chrimellade · 7 February 2023

★★★★★ 5/5

Google

Had a great viewing experience, the agent called jordy was very helpful and insightful she managed to answer all my question enquiries and provided solutions to each of them

Raghid · 13 May 2024

★★★★★ 1/5

Trustpilot

Barnard Marcus managed a rental…

Barnard Marcus managed a rental property of mine. They were very slow to react when there were any faults at the property so eventually I took on the management directly. The tenant had paid their deposit into a tenancy deposit scheme organised by Barnard Marcus. On moving out both I (the landlord) and the tenent tried to get the deposit back but 3 months on and many emails later they have still failed to facilitate the release. It is criminal

Tessa · 6 January 2023

★★★★★ 5/5

Trustpilot

Incredible Agency!

Working with Barnard Marcus has been an incredible journey! Such lovely people with so much experience and knowledge of the property market! - They have been so active on our instructions, bringing LOADS of viewings and great offers. Would highly recommend getting in touch with your local Barnard Marcus Branch!

Chris · 30 October 2024

★★★★★ 5/5

Trustpilot

Thank you to Tamesha because although…

Thank you to Tamesha because although we missed the property we wanted She sent us several properties & has always gone above and beyond to help me and my partner.

DelaniAnne · 1 February 2023

★★★★★ 1/5

Google

Incessant calls and emails

Alistair · 16 April 2025

★★★★★ 5/5

Trustpilot

Lewis Gilder is the most honest and…

Lewis Gilder is the most honest and trustworthy agent I’ve ever dealt with!! He don’t tell you a pack of lies to get your property! He will keep it 100% truthful with you from the start whether it benefits him or not! I would highly recommend Lewis!

David · 10 October 2019

★★★★★ 1/5

Trustpilot

Flat given in disgusting conditions

I write this review two weeks after moving into a flat managed by Barnard and Marcus. The previous tenant left the flat in disgusting conditions, we found dead bugs under the gas hobs, a stinking kitchen full of flies, dirty walls and floors, a stained old mattress, an old washing machine, and I could go on for a while. The agency has so far done absolutely nothing to help us, and the responsibility just goes from one person to the other. We had to clean everything by ourselves and even had to pay somebody to come and collect the mattress. We called, wrote emails and even went in person to complain (apparently the agent 'wasn't there' but was somehow replying to our email), we tried to ask for the landlord's contacts, and we are still here waiting for somebody to come and assess the damage. Avoid at all costs.

Sara · 29 September 2022

★★★★★ 1/5

Trustpilot

Illegally force you into using their mortgage services (Connells)

Careful - Barnard Marcus will try to bully you into using their mortgage broker (Connells, which is part of the same group of companies). They said that if we did not, we would lose the house we were trying to buy. The mortgage broker we ended up accepting was horrific, gave us advice which was negligent and was just so horrible to deal with. Absolute racket. They should be investigated by the police.

Ma · 25 May 2023

★★★★★ 1/5

Trustpilot

Nightmare. Many years ago I used Barnard Marcus as…

Many years ago I used Barnard Marcus as my agent and had a very bad time of it because of there under hand dealing. The beginning of this year I tried to buy another home and had to deal with them again as the seller appointed them as their agent. Barnard Marcus never told me it was a probate sale and would take a lot longer to deal with. I have been left in the dark for weeks, they take weeks to reply and most times do not bother so I'm doing all the chasing. never again would I use Barnard Marcus.

Mr · 21 September 2022

★★★★★ 5/5

Google

I recently rented a property through Barnard Marcus and couldn't recommend them enough. They made the whole process stress free. Russell was extremely helpful and willing to answer any questions I had. Great experience!

Joanna · 13 June 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague!!!

As letting agents this company is the asbolute worst. 1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other. 2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all. 3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways. EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity. If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.

Megan · 5 August 2022

★★★★★ 1/5

Google

Unfortunately I can't leave a good review. They deceived me, gave me hope and nothing. Very unprofessional and not nice towards the client.

Оксана · 5 June 2024

★★★★★ 1/5

Google

Quite simply, the worst estate agent in London. After 2 months of signing the contract with this estate agent, they still had not even produced a brochure to 'market' my property. The manager emailed me a brochure to approve, yet one of the photos was a photo of a 'lake' (which I assume was 1 of the photos used on the 'template') (see photo below). Numerous errors such as this made up the majority of the brochure which I spent 11 hours having to re-do myself, to which the manager never responded 9due to his over-inflated ego). He 'copied & pasted' particulars from another property which clearly did not correspond to my property (see photo below). His 'bullet points' leave little to be desired too! (see photo below). Unbelievably, he then blatantly refused to market my property but still made it clear that I was bound to the terms of the contract so if I used another agent to sell my property and succeeded, I would still be liable to pay their multiple agency fee + 20% VAT (in excess of £20,000). In the Office of Fair Trading it stipulates that charging a fee without providing a service is an 'unfair breach of contract'. After threatening legal action, they decided to release me from the contract, though I still have every intention of pursuing legal action via court proceedings for this has cost me in excess of of £5000 to extend my bridging loan which I made Barnard Marcus fully aware of the expiration date when I signed the contract 2 months before, yet they did NOTHING for these 2 months! No wonder their sole agency fee is 1.5% + VAT. Do NOT be fooled by 'cheap' estate agency fees. You only get what you pay for and in my case I got NOTHING. "BUY CHEAP - BUY TWICE!" Leave this company well alone or you may end up paying the price like I did! I tried negotiating an offer of settlement, but received an extremely rude, ignorant and arrogant response! See you in court!

StevenMiller2011 · 13 June 2022

★★★★★ 5/5

Google

I’ve recently completed on my new place from BM. The process was extremely efficient and professional. Both Darren and Julie where amazing and a pleasure to deal with… Thanks Guys :) Scott

SVM · 13 June 2022

★★★★★ 5/5

Google

I put my house on the market with Barnard Marcus and Darren Mottram the branch manager was excellent from the start. He was labouring under two disadvantages, my being overseas and the house still being occupied by a frankly abysmal tenant that meant the property was in a far from presentable state. As to the first issue, Darren's communication and sage advice by phone and email was first rate, the Creda app used to confirm identity of overseas clients was both simple and rapid to use, a distinct contrast to recent experiences with other companies. Darren not only found found me a buyer in just a couple of weeks, but despite the poor presentational state of the house, resulting in a much lower offer, negotiated the buyer up to virtually the asking price. The branch were exceedingly helpful in holding the keys,, arranging access and visits to the house throughout the process. Once the offer was agreed I was passed into the extremely capable hands of Julie Liles, the Senior Sales Progressor with whom communication was again first rate, of vital importance, both due to my absence overseas and what turned out to be, thanks to the first set of solicitors and the estate management company a lengthy and complicated legal process. It would be entirely fair to say that without Julie's support, tenacity and unfailing sense of humour, I very much doubt the sale would ever have been successfully concluded. Overall a five star plus performance in all respects and I would certainly recommend their services to anyone looking to sell (or buy) in the area.

Steve · 13 June 2022

★★★★★ 1/5

Trustpilot

Go somewhere else

I rented a place with them a while ago from the Clapham Junction branch. All the windows in the living room were stuck but I was promised they'd be fixed before moving in. It took almost ten months and I had to complain to the council too. Apart from that pretty unprofessional, very unresponsive. For instance the day I had to move in, I had to chase the agent for the key. I was sent the contract to sign only the day before moving in. As soon as my contract ended I left. Now, almost one year after the end of my contract, they emailed me asking to pay for an outstanding council tax for a period of time I wasn't even a tenant..

Manfredo · 24 May 2022

★★★★★ 1/5

Trustpilot

Absolutely useless!!

Absolutely useless!!! In the process of selling my flat, they told me that everything is fine , buyers solicitors are happy with all the enquiries and ready to complete. I have cleared my flat of all my belongings ready for the buyer, and left the country. Two weeks passed and I get email saying that lender is not happy with some ground rent issues, which is apparently very common problem these days. Bernard Marcus never mentioned about this before, they kept it quite until last minute. All they're thinking is they money would get after sale. Sale fell through, and I took property of the market, asked them to take property from listing on right move, but to this day is still listed. Absolutely useless!!!

MARTYNAS · 18 May 2022

★★★★★ 5/5

Google

I would like to thank Eli Mulla for his professionalism and availability. We will definitely use the Barnard Marcus agency in the future!

Giuliana · 16 April 2023

★★★★★ 5/5

Google

Eli was great to work with - especially with being very accommodating when trying to find times to view the properties

Jamie · 13 June 2023

★★★★★ 1/5

Trustpilot

Advertising woodland as open land while it's is private property

I have tried to contact this company with regards to woodland they have advertised for sale in Park Corner, currently I'm still the owner, we have exchanged but not completed .It is private land but they have it advertised at OPEN LAND at no time has permission been given for anyone to be on my property. I would like this removed from your sales bio immediately

Ms · 30 August 2023

★★★★★ 1/5

Trustpilot

How this is still running is beyond me

This “estate agent” is a joke, me and my flatmate were meant to move into one of their flats and the agent agreed via text that the flat would repaired and the damp on the ceiling would be fixed before we moved. Low and behold it wasn’t and we never had access to the letterbox and the car park. After agreeing to an early tenancy we were informed one day at noon we were meant to give the keys back the SAME DAY when me and my flatmate work full time jobs and cannot get away from work easily. Also there is the matter that it has been nearly a month since we have given back our keys and we have not had the deposits back even though we have cleaned the flat of the previous tenants rubbish. Why people are still choosing these scammers is beyond me, they have taught me a very expensive lesson. I warn everyone not use them due to the stress they have caused me over the last 6 months.

Eloise · 22 April 2022

★★★★★ 1/5

Trustpilot

The agent was extremely bad and the house in poor conditions

The agent was extremely bad. You moved The appointment from 5pm to 1.15pm. I was there at 1.08pm and waited outside as any doorbell was present. At 1.18 someone exited the building so I took advantage of the door open to get inside where I found the agent who told me was too late for an inspection. After I told him that I was just basically waiting and anyway only 4min late to the scheduled time, he still refused as he told me he was the only person working and had too many overlapping appointments. I had litterally to beg as I took a day off work to attend and travelled from zone 4 nw just for that apparently 10min appointment. Anyway. He got upset and annoyed but anyway convinced to show me the flat in litterally 2minutes. Which obviously was not sufficient. Never felt like that to a house view. Worse estate and service ever received. And by the way the house was in awful conditions and the tenants complained about structural problems and leeks that never been fixed.

Jen · 16 April 2022