5/5
GoogleEli was a brilliant & knowledgeable agent, who has an instinct for what the client is looking for.
Trusted Agent profile · London
Barnard Marcus London reviews
★★★★★
755 reviews across 2 platforms
315 Kennington Road, Kennington, London, SE11 4QE
Barnard Marcus's office in London, at 315 Kennington Road, is rated 3.1 out of 5 across 755 reviews on two platforms, including 256 Google reviews rated 4.3.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAbsolutely appalling service - do not engage unless you want to be harrassed!
Absolutely appalling service. An appropriate property was found quickly, however all services past that point have been shocking. No initial itinerary was done, concerns about the state of the property and some damages were not actioned appropriately or even comminicated with the landlord. The company was late transferring rent payments to the landlord and blamed us, the tennants, when we were in fact paying the rent early. When it came to moving out they used unethical methods of pressurising us into continuing tennancy through their company, threats regarding debt collectors for certain fees from the landlord, which they had no grounds to ask for. Threatened with council checks to see if we are still at the address, when the landlord had agreed to pospone our moving out date due to health issues. This was all because we had stayed a couple of weeks past our move out date and they demanded to be paid £1650 for renewing the contract, when in reality they were told multiple times we are not renewing a contract and we are moving out, however with a delay due to health issues. Absolutely shocking service which has provided both me and the landlord with so much stress!
5/5
GoogleRecently worked with Barnard Marcus and it was truly a great experience. Darren was fantastic, attentive and knowledgeable and i would 100% recommend working with him.
5/5
GoogleGreat service. Would definately use again. Amelia Lambrianou was fantastic, she answered all my questions and gave me time to look around property whilst social distancing at same time. Great agents.PositiveProfessionalism
1/5
GoogleUnfortunately, like so many other Estate Agents in London, BM couldn’t care less about you if you’re a tenant of theirs. Repeated requests for legitimate repairs go ignored. Tenants face threats of a bad reference if they act alone. Landlords seemingly oblivious to BMs dithering and incompetence. Properties not maintained, properties not inspected regularly, properties not managed in accordance with tenancy agreements. Endless delays. Unnecessarily costly repairs for minor maintenance. If you are a landlord looking for an agent. Find a landlord association and manage it yourself. Both you and the tenants will have a much better experience (and it’s cheaper).
1/5
GoogleI've been a Tennant with them for a year and it has been the most stressful and miserable year of my life. To begin with, the house came with many faults (broken shelves, broken wardrobe, broken blinds, broken kitchen table) which were completely ignored despite 7 months of constant nagging. They have only responded to the issue when we withheld our rent for a month. After the hellish tenancy ended, they didn't want to give our deposit Back (1080 pounds) and we needed to take it through a 5 months long journey through hell with a deposit security company to get it back. B&M are highly irresponsible and unprofessional, AVOID AT ALL COSTS!NegativeResponsiveness, Quality, Professionalism
1/5
GoogleI'm not surprised to find other tanents have left negative comments about the property management. we also had our worst experience we ever had when we had things to fix in the flat. Basically when we had something broken in the flat, we never had anyone who would follow up the issues in a reasonable timely manner. It was very painful to log tickets, call the property management, and send numerous emails to chase every time. we had the old boiler in the flat stop working in December last year and we were left to live without hot water for two entire winter months! we did everything we can to cooperate, we have email evidences that we were left unanswered for days without progress to resolve the problem. we had to withhold our rent to finally get the boiler fixed in February. so eventually we decided to exercise the break clause and move out earlier, and then it came to the nightmare of getting our deposit back. It took more than 3 months to finally get them to release our deposit, again numerous calls and emails in the process. I don't know whether they pass our request onto the landlord in a reasonable time frame or the landlord just don't reply the agent, but for quite a few times only when I had to call them, they would reply that they are waiting on the landlord to reply, even after they have promised to action reasonably. You can imagine the frustrations!!
5/5
GoogleDarren explained buying and selling professionally. Put us at ease through the whole process. Sam escorted potential buyers around my home. Highlighting all the reasons to buy my house. Great team. However.we wasn't as impressed with the progressive agent. As I understand.her job title is to act with buyers and sellers and liaise with solicitors. She was contacting us direct. Instructing us to contact our solicitor and the person we were buying from.we both feel.we did her job. That aside.we would gladly recommend your company
1/5
TrustpilotDefinitely not the right estate agent !!
Definitely not the right estate agent to trust , we saw a house with them and we put an offer and the paperwork was going through and ready when they contacted us saying that the papers were late although i sent it to them on time ! A few days ago i had another viewing with them and i put an offer Saturday morning and when we contacted the office Monday morning they told us the sales advisor hasn’t put the offer yet ( no idea why ) so we asked them to do it and then we visited the office again in the afternoon to confirm everything and we asked them how did we lose the first property they told us that the first house we lost was because someone put higher offer ( while our papers were going through) and we didn’t know that because before they blamed it on the papers delay so we asked them for this house and they said yes we are only waiting for the owner response, around 2 hours later they contacted us and said someone put another offer and was accepted, i think there’s something going on between the office people and some buyers and they give the houses to certain people they know !!! there’s no other explanation. that was Barnard Marcus epsom , kingston road branch . So they’ve not just failed to put my offer on time but they didn’t have the nerve to tell me the truth on the first property i lost and the second one as well , and just a few minutes ago we went to the vendor house and asked them politely if they have a higher offer but they said no we had an offer on the asking price which we did as well ! We offered £5000 more than the asking price so the vendor said you need to give the offer to the office we went to the office and as soon as i asked about Mark ( who was dealing with it ) another one starting talking in a rude way and said that the vendor refused your offer and said they’re happy with the offer they got and we’re not allowed to knock on vendors door and then mark finished his phone call and Continue on what his colleague was saying in the same way !!! Honestly i think they have a deal or something with this “ cash buyer “ of them although they know i have everything ready to buy !
1/5
TrustpilotThey simply lie in the ads
They simply lie in the ads! I've just "viewed" a house that I didn't even enter because the ad said that the property had a off street parking, but on site it turned out to be a nasty lie. Terrible practice by this company, they just wasted my time!
1/5
TrustpilotDon’t go near this company
I used Barnard Marcus for 18 months. Following rent re-negotiations change they failed update their systems and kept emailing to inaccurately state that my tenant was in arrears. I kept complaining and was twice moved to different property managers within the company but after 6 months this still hadn’t been resolved. They demanded that I paid £600 to break the contract early. Despite doing this the emails have still not stopped. A useless company. Don’t go near them
5/5
TrustpilotExcellent Mortgage Advice Services
We recently bought a house, though not from Barnard Marcus, but got connected with their Mortgage Advisor - Monika Werchlewska. She is truly a gem of a person. True to her word, she helped us through to the end of our house purchase. She helped us with not just the mortgage but even to negotiate other aspects of buying a house. She is very knowledgeable and super helpful and friendly person. She helped us understand various aspects to be mindful of while buying a house and got our mortgage approved within 4 days. Highly recommend getting in touch with her if you are looking to buying a house.
1/5
TrustpilotWorst estate agent i dealt with
I handed over my property from Yopa to Barnard Marcus to have this sold asap. 7 months down the line only a few viewings with 1 offer which was way under. Communication is the biggest issue this estate agents has and they don't care about your price you want the property sold at but they just want to get rid of it.Would avoid at all costs, have to keep chasing up for feedback, cancellations, updates.Frustrating to say the least. They asked me to reduced my price 3x and even then they could not even get me a decent offer. I honestly believe their client base is awful and they keep blaming the market.
5/5
GoogleGreat service. Maliha was really helpful and arranged a viewing for us at really short notice, she has been really responsive to any questions throughout the process of moving in. Thanks!
5/5
GoogleEli is a great estate agent, really listened to what we we're looking for.
1/5
TrustpilotMUST AVOID this agent
MUST AVOID this agent, last year in COVID i had booked rental property and was required to pull out at last min after doing payment but document signature stage. i have been chasing them for refund for last 10+ months and have still not received refund. EXTREMELY DISAPPOINTED with poor service and not professionalism. Also they had reported my details to energy company which kept on chasing me and sending reminder over text, email and call which i had to raise a complaint to address it but agent didn't help to resolve it at all while they had informed Energy company on my details as moving, they should have reported move in cancellation. I followed up with agent but of no support and Energy company wasn't actioning on details i shared.
5/5
TrustpilotI don't speak English very well and…
I don't speak English very well and they answered me very calmly, they didn't take up much of my time, we sorted out everything we had to sort out, very good service. Sammer talked with me.
5/5
TrustpilotOur agent Dagmara is simply the best! Highly recommend
I must say our agent Dagmara every step of the way has been exemplary- she put us first as the client and was extremely patient whilst we found our perfect home to move to. She kept our buyer interested and stayed in communication with us, without pushing us hard, we got the sense she actually cared about what we wanted and needed instead of just making a sale. Very effective service from start to completion. Thank you so much, I highly recommend you guys.
1/5
TrustpilotRental
I don't normally leave reviews but this time I had too.Found a flat online. I was told the landlord was looking for a long let and good tenants. Was in Italy at the time so couldn't see the place other than what's app videos I was also told parking was available.We got a unfurnished flat. Moved in on the 1st Jan 2021. On the 12th Jan 2021 had calls from another agent. Who had the property for sale. Asking to do viewings during lock down and covid.We asked Barnard Marcus if the landlord wanted to sell, the agent said no.The landlord had viewing since November 2020. (I'm sure Barnard Marcus was aware of these)I wish Barnard Marcus had been honest with us from the get go.So only do we have no parking and was lied to about that. We also have to move out in 6 months. The place was unfurnished, so we spent 6k on furniture had to pay 6 months rent up front. (12k) Had lots of issues of with the flat. A month later its finally being looked into (property management is not very good).At the end of the day, we would have been happy if we found a place with a long let with parking. But at the end of the day nobody likes being lied to. Moving forward we will be triple checking everything with our next place as we don't want to be in this position again.
1/5
Trustpilotdisgusting and unprofessional
I viewed a flat with them and they asked for holding deposit! just to put my offer forward to the landlord!!!! and they said we will refund you if the landlord did not accept your offer. Now imagine this could be 10 days of my time wasting if the answer was no. I decided to not to that BUT this is a total lose for the landlords because my offer could have been accepted if that landlord was aware but never been put forward. I would not wanted that if I was a landlord.
1/5
TrustpilotVery unprofessional
Very unprofessional. Letted a property through them, had issues with people randomly accessing the property, scheduling viewings without even asking. Absolutely useless at doing any sort of repairs. Still waiting about 6 months for the intercom to be fixed.Currently, the boiler is broken so I don't have hot water or heating and it is 0 degrees - tried contacting them multiple times but they just don't care. In the 13 years I have rented in the UK, I have near had to deal with such incompetence...
1/5
TrustpilotThe worst agency I ever had to deal…
The worst agency I ever had to deal with. The contract and they said everything works in the house perfectly whereas when we moved in there was no heating and hot water in the house at end of November. The property manager's response to this after days of waiting for someone to come and fix it, she said it's not an emergency so they can't act without the landlords approval. If something broke in the house and I called them they told us someone is coming to have a look, but no one ever came. When we left with no explanation they took some of our deposit, had to call 3 times to get it sorted and we are still waiting..
5/5
TrustpilotEarl’s Court Branch
A heartfelt thanks to branch manager Vicky Horseman, Sales Manager Nathan Davis and their colleagues in the Earl’s Courts Branch for the professionalism, dedication, efficiency and effectiveness of their incredible support throughout the long process of my ultimately successful flat sale. They made a fraught process (no fault of Barnard Marcus) bearable and left no stone unturned in rapidly dealing with obstacles, finding solutions and driving progress. They were a pleasure to deal with throughout and I cannot recommend them highly enough.
5/5
GoogleEli was very good to deal with: personable, communicative and professional. I would recommend him.
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