Barnard Marcus London reviews

★★★★★ 5/5

Google

I have recently rented one of the properties handled by this agency. When planning to leave my parents house to move in with my partner we were both really nervous. Luckily Kate is the agent who I have been in contact since the beginning until now and made the process of moving together for the first time really great and smooth. She has been very kind, patient and supportive. I would recommend her to any of my friends or family members. Thank u Kate!!!!!

Merci · 2 April 2026

★★★★★ 1/5

Trustpilot

untrustworthy chancers

We had our placed valued and on the market with another agent. Barnard Marcus wrote to me to say they had a cash buyer specifically interested in our property. We varied our contract with another agent to allow for joint agency so we could contract with Barnard Marcus. After the contract was signed they ignored me for two weeks. There was no interested buyer. Fine, I fell for the oldest trick in the book, but as far as I'm concerned that's just dishonesty. They lied. Worse, they ignored us and had terrible customer service. Plus they got loads of details on the online listing wrong. I cancelled the contract during the cooling off period and I had to hassle them for several days (after the cancellation) to remove the listing. Unethical. Now, some brash bozo in their Southampton head office keeps badgering me on the phone. When I said I didn't have time to speak he rudely hung up. Needless to say, I don't recommend them.

Joshua · 13 August 2026

★★★★★ 5/5

Google

I had a great experience with Roy and the Barnard Marcus Team. From the very beginning Roy was proactive, transparent and genuinely supportive throughout the whole process of finding my property. He always kept me updated, answered every question clearly and never made me feel rushed or pressured into a decision. It really felt like he was on my side the whole way. I recommend this agency and agent to anyone looking to buy/rent in the area.

Doug · 15 December 2025

★★★★★ 1/5

Trustpilot

Never use them to let your flat out they lie about tenants they are putting in

Used by my fellow homeowner & friend in our small block of flats . They lied to her told her a professional woman in her 40’s they had lined up to rent her flat . Absolute rubbish the woman that moved in very young here on family reunion visa no hate but they lied . There is now 3 adult men , that young woman & her new baby living up there in a tiny 1 bedroom flat . Noisy , other issues. I’ve complained to Bernard Marcus as a homeowner in same small block . TOTALLY IGNORED . Do not ever use them to manage your home as a rental - ever! Liars who do not care . They will know exactly the property I’m writing about in Chiswick . Near Gunnersbury station . Never bothered to address my complaint or concerns about the amount of people living in that flat with the so called ‘professional’ woman in her 40’s they said they had dealt with before & knew. Liars . The owner is trying to remove them - I hope she sues Bernard Marcus for their deceit and complete unprofessional behaviour . I will definitely back her up 100% .

Susan · 7 June 2026

★★★★★ 5/5

Google

I’ve recently bought through Barnard Marcus and Jeuel was very professional and committed to delivery a 5 star service. As a first time buyer, I went into the process with limited knowledge and was a little all over the place but Jeuel and the team helped me so much and guided me with great understanding

Yau-Sene · 15 April 2026

★★★★★ 5/5

Trustpilot

We recently sold our shared ownership…

We recently sold our shared ownership flat through Barnard Marcus Battersea. We had already been on the market for over a year, and none of the other Estate Agents we had tried would sell the Share rather than 100%, nor had they been successful. Micheal gave us great advice and confidence that they would be able to do so; and Micheal, Alan, Milo and Andrea were all brilliant, and I would have no hesitation in recommending them. They were communicative and approachable at every step of the way and did all they could to not only secure a buyer but also to make sure that the sale went as smoothly and quickly as possible.

Craig · 13 April 2026

★★★★★ 5/5

Trustpilot

Christian Pickett is wonderful!

Christian Pickett is a wonderful letting agent! He went above and beyond to help us through our tough time, he was kind and respectful. Super speedy with his replies. I would strongly recommend having him as an agent! A strong thank you and appreciation from Dan and Amanda!!

Amanda · 15 September 2026

★★★★★ 5/5

Google

I dealt with Marco and he was absolutely exceptional. His in-depth knowledge, helpful approach and professionalism were outstanding. He made the process smooth and stress-free. I wouldn’t hesitate to recommend him to anyone and would happily work with him again!

Neshe · 16 March 2026

★★★★★ 5/5

Google

I purchased a property from a vendor represented by Barnard Marcus and they were really helpful and proactive throughout - Ray showed me the property and then I dealt with Darren and Julie who got it over the line after a number of unforeseen difficulties. Julie was incredibly responsive and friendly. They also worked really well with my own solicitors and I’ll definitely go back to them if I need an estate agent.

Kate · 16 April 2025

★★★★★ 1/5

Google

Had a hard time getting response on my inquiry, After I have finally booked a viewing and I requested an immediate email confirmation, I was told that it will be sent and if any questions I should call the office. On a viewing day, no one responded my calls, I still didn’t have any confirmation, I travelled all the way, luckily there was a full address on a floor plan. I wasted 2 1/2 hours and no one had turned up for a viewing! I spent 15 minutes waiting! Absolutely unprofessional service!

Ksenia · 12 April 2026

★★★★★ 5/5

Google

Want to say thank you to the team especially Jeuel from sales. He helped make the process as smooth as possible and showed his knowledge as I was a first time buyer

Sodueari · 16 March 2026

★★★★★ 5/5

Google

Excellent experience with Barnard Marcus. Joey, the branch manager, was professional, approachable, and very knowledgeable. He made the whole process smooth and stress-free and kept me well informed throughout. Highly recommend Joey and the team.

Telmo · 16 February 2026

★★★★★ 5/5

Trustpilot

A huge thank you to Michael and team…

A huge thank you to Michael and team for all the hard work and dedication in helping us sell our flat. Michael put us at ease and gave us the confidence that we were in safe hands. Selling wasn’t straightforward, but Michael and Andrea was always there, supportive, reassuring, and ready to tackle every challenge head-on. What really stood out was the personal touch: the regular updates, the patience, and the genuine care throughout the process. It felt like we had someone who truly wanted the best for us, not just a quick sale. We’re so grateful for everything Michael and Team did and wouldn’t hesitate to recommend them to anyone looking to sell

Rosemary · 14 October 2025

★★★★★ 5/5

Google

Joey and the lettings team were amazing with helping me rent my property! Tomas was great on the viewings and Kate assisted me through the whole process once they found me a great tenant!

Andrew · 16 February 2026

★★★★★ 1/5

Google

My experience with this agency and specially his manager, DARREN MOTTRAM, was very disappointing. I had already hired my own solicitor, but the manager, DAREN MOTTRAM told me that the only way to use those solicitors was by hiring them through the agency. By doing so, the bill ended up being £1,000 higher for the exact same service. When I questioned this, he provided misleading information to justify the extra cost and even suggested that the sale could fall through if I didn’t agree. This approach felt dishonest and manipulative. I strongly advise anyone dealing with Barnard and Marcus to avoid hiring any service through them, whether solicitors, insurance, or anything else, because you will likely pay significantly higher fees. Always seek independent advice and compare costs before agreeing to anything.

Jose · 17 December 2025

★★★★★ 1/5

Google

!!AVOID!! Without a doubt the worst experience I have had in my 7 years as a tenant in London. I arrived at the letting agency on the first day of my tenancy after paying the rent and the deposit and they refused to hand over the keys as I had not signed the contract however the contract had not been sent to myself or the landlord. The Branch Manager even confessed to me that she was unaware of my tenancy start date. It was at this point that I raised my concerns about the condition of the property as I was told it would be professionally cleaned before we moved in. The Branch Manager visited the property before reassuring me that it was "clean". However, after collecting the keys I arrived at the property to discover that this was far from the truth. I emailed the Branch Manager with evidence of the condition of the property and expressed that it was clear that a professional cleaner had not been arranged however I was informed that one would not be provided. In fact, they later stressed that this was their final decision in order to "prevent any unnecessary back and forth". I then receive a call out of the blue a few weeks later after spending over 8 hours cleaning the property myself informing me that the previous tenant had not cleaned the property before moving out and that a professional cleaner had been arranged. Finally, I have been in the property for over four months now and none of the issues I raised via the management portal have been resolved. I have called countless times however there is still no progress. In fact, the last time I called they were not aware of two of the issues I originally raised. I have now given up applying any pressure as there is no use.

Blake · 15 December 2025

★★★★★ 5/5

Google

I recently rented a house through with Kate and had an excellent experience from start to finish. She was professional, responsive, and genuinely helpful throughout the entire process. Communication was clear and timely, and any questions I had were answered quickly and thoroughly. She made the whole rental process smooth, stress-free, and straightforward. I truly appreciate her efficiency and friendly approach, and I felt supported every step of the way. I highly recommend Barnard Marcus to anyone looking for a reliable and trustworthy service.

Vaishali · 15 December 2025

★★★★★ 5/5

Trustpilot

Barnard Marcus Battersea

I have worked with Andrea at Barnard Marcus Battersea to sell a flat in Wadsworth late 2024 and 2025. All through the sales process I found Andrea to be knowledgeable and supportive . She offered advice on areas where improvement would increase the chances of a successful sale. She also advised on work that would not get a return in terms of increased buyer interest or monetary value.

Jann · 24 September 2025

★★★★★ 5/5

Google

Barnard Marcus were very accommodating and professional with our search for a rental property as students. They took time to understand what we were looking for and understood us as renters, and communicated to us and the landlord very well. Jay in particular was very helpful, and it was a pleasure to communicate with him and he ensured that the process didn’t feel overwhelming. Thanks Jay & Barnard Marcus!

Nishorgo · 16 April 2024

★★★★★ 1/5

Trustpilot

Unprofessional and misleading

The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.

Customer · 24 May 2026

★★★★★ 5/5

Google

5 stars for Marco, who was professional and during the buying process. Unfortunately, I didn't have a great experience with the auctioneer of the property - IAmSold. I was ignored during the whole process and, unfortunately, had to sort out Q&As with the seller directly. This added on a month to the expected completion date. I still don't know what the buyer or seller gets for the 4.5% fees.

Tom · 15 November 2025

★★★★★ 5/5

Google

Had a great experience working with Kate! she was quick to respond and went above and beyond in helping us look for a property that met our needs. Highly recommend Kate for helping you find the right property.

Sahil · 19 May 2025

★★★★★ 5/5

Google

Just moved from the US - we worked with Kate Jameson on finding a flat and she was with us every step of the way - from the first viewing to lease signing. We're super grateful for all her help!

Phoebe · 16 April 2025

★★★★★ 5/5

Google

Kate was very helpful and communicative, she had a very hard task which was to house me within 5 days and she did it. I’m amazed and very grateful for her help. Thank you very much Kate.

Diogo · 16 April 2025