Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
Google5 stars for Kate and Barnard Marcus.
I’ve had a wonderful experience working with Kate, it was one of the easiest flat hunts I’ve had so far. She managed to find me the exact apartment I was looking for on very short notice, while still ticking all the boxes on my requirements and securing it at a great price. Truly appreciated!
Athina · 15 December 2025
Agent replied · 14 January 2026
Thank you for the kind words! We are thrilled to hear that Kate and Barnard Marcus exceeded your expectations in finding your dream apartment. Our team is dedicated to making the flat hunting process as smooth and stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEveryone was very friendly and Roy and Darren were very helpful in finding our new place!
Patrick · 15 November 2025
Agent replied · 14 January 2026
"Thank you for taking the time to leave us a review! We are so glad to hear that our team was able to assist you in finding your new place. We strive to create a welcoming and helpful atmosphere for all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
Trustpilotawful experiences aytime with them
Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..
Umut · 26 March 2026
★★★★★ 5/5
GoogleHad a very good experience with Barnard Marcus, one of the letting agents Kate was very friendly and efficient in sorting out a house myself and my house mates wanted. She made the process much easier for myself and my housemates, and was always on hand to answer any questions. Would highly recommend using both Kate and the company.
James · 16 April 2024
Agent replied · 12 June 2024
Thank you james scarr for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThe marvellous Ea
Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.
Ian · 27 July 2026
★★★★★ 5/5
TrustpilotThank you the Barnard Marcus Tottenham team!
I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch.
Customer · 25 March 2026
★★★★★ 2/5
GoogleAn incredibly difficult experience with Barnard Marcus and mainly down to once we had accepted an offer on our property. Until this point in general they had done a reasonable job although i am not sure on the overall qualification they did on some of the people before bringing them round to view the flat.
However, the main issues began when we were handed off from the people who sold the flat to their sales negotiator who is probably one of the most incompetent people I have ever dealt with. They didn't act at any point in the interest of us as the sellers, were very rude and I had to probably tell them the same information at least 4 or 5 times. The lack of attention to detail was incredibly bad and it became like talking to a brick wall, indeed so much so the sale of the flat almost fell through. It really pained me knowing how much money they would make from this sale but thankfully I don't live in London anymore so will never have to deal with these people ever again.
Billy · 13 May 2025
Agent replied · 16 April 2026
Thank you for bringing your experience to our attention. We apologize for any frustration or lack of attention to detail during the selling process. We always strive to provide the best service and we will take your feedback to improve moving forward. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTerrible agency, an agent called Jeordie who had just come for a viewing while I wasn't at home, let the front door open, upon my arrival I also found the French window to the garden open, all the lights on and despite having explicitly requested to wear shoe covers or remove shoes have entered the house with shoes on.
I can only be very dissatisfied and not recommend this agency to anyone because the blame lies with the agent but also with her manager who probably didn't teach her how to work. Unfortunately just to leave this review I must put a star at least but I'm not giving any star to this agency.
Mirko · 16 April 2025
Agent replied · 12 June 2024
Hello Mirko Garozzo, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI had a viewing today at Salamanca Place, and Barnard Marcus wasn’t the most polite person. He made me feel stupid when I questioned the appliances and the broken window. Regarding shared ownership, he strictly said no to using my own mortgage provider (current bank) and only insisted on going with his recommendations. This was a long discussion, even though I was advised over the phone that I could use my own broker before meeting with one of his colleagues.
Paweł · 16 April 2025
Agent replied · 24 August 2024
Hi Paweł, thank you so much for taking the time to leave us this review, we were very surprised to receive such feedback and as such have investigated your claims. With regards to the questions you asked, we are sorry the branch team did not have this information to hand, but these were questions that needed to be specifically answered by the seller. They did advise they needed to speak to them and would then come back to you. I know that this response made you irate at the time, sometimes there is information the team need to acquire from our sellers first. There is no issues at all about using your own mortgage advisor, as we advised on the phone, what the branch were questioning was whether your broker would be able to get the same rate available to our in house consultant. We offer a free, no obligation comparison service and this is what was offered to you. There was no advice given that you could not use your own mortgage advisor. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHighly disappointing service which resulted in a considerable loss of time and money.
I was interested in a cash-only purchase for a flat in Brixton. I was told that the reason it was cash purchase was because the seller needed to make a quick sale. It was only upon paying for a survey that I found out that the property was cash only because mortgage lenders would not lend on it because of the concrete structure. At no point was this communicated by the agents at Barnard Marcus, they only seemed concerned with pushing through with the sale. I lost hundreds because of the survey and a deposit with a solicitors in addition to the several weeks in time.
Richard · 16 April 2025
Agent replied · 22 October 2024
Hello Richard, I'm very sorry to hear about your experience and the inconvenience it caused. We take feedback like yours seriously and would like to investigate this matter further. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just moved with the huge help of Julie Liles, a fab sales progresser at Barnard Marcus. I had forgotten what a nightmare buying and selling houses in England can be, so it was a huge relief and help to have Julie on my buy side. She was calm, committed and pretty much always available. She got answers fast from my seller and was always able to bring some humanity and a smile when things got slightly tense, as they often do. Thanks so much!
Jon · 16 April 2025
Agent replied · 12 June 2024
Dear Jon, thank you for sharing your wonderful experience with Julie Liles at Barnard Marcus Estate Agents Kennington. We are delighted to hear that Julie provided you with exceptional service throughout your buying process. We appreciate your kind words and are thrilled that she was able to bring a sense of calm and positivity to your experience. Thank you for choosing us to assist you with your move.
★★★★★ 1/5
GoogleHorrible experience from day one with unprofessional and dishonest people.
I recently bought a flat with this agent.
The director Darren of the Barnard Marcus agency recommended internal partner solicitors, saying “the process would be more transparent and smooth” which was exactly the opposite of the end.
They put me in contact with Cavendish Legal Group, I agreed to go with their internal solicitors because the quote they sent me was the lowest among the 4 quotes I've asked from different legal practices.
The initial quote from the solicitors was 2500£ the final amount I paid is 4800£ nearly double. Because they put on the extra cost items like: “ dealing with the Building Safety Act 2022” when they know is a must by law, they should put on the quote from the beginning.
Then I discovered that Cavendish paid the agent 690.50£ plus 249£ for being introduced to them.
The process was too long and very stressful pushing every single week. It took 6 months to buy a studio flat without any kind of support from Barnard Marcus.
All this long process was affecting my mental health.
Gian · 16 April 2025
Agent replied · 23 November 2024
Hello Gian Luca,
I'm sorry to hear about your experience and the challenges you faced during the process. We take your feedback seriously and would like to understand more about your situation. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 1/5
GoogleMy experience with Bernard Marcus has been extremely poor.
During the contract renewal process, they resorted to illegal bullying and intimidation tactics, which I found unprofessional and impacted my mental health. On top of that, the handling of my deposit has been frustratingly slow, with a complete lack of clear communication or urgency. Despite my repeated attempts to resolve the matter, progress was stalled and I've had to raise a formal complaint to recover my money.
I would not recommend their services to anyone. Avoid if you can.
Tom · 16 April 2025
Agent replied · 16 April 2026
Hello Tom,
I'm sorry to hear about your experience with Barnard Marcus. We take such concerns seriously and would like to address them promptly. Please reach out to us at complianceresidential@sequencehome.co.uk so we can assist you further.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleAnastasia was absolutely SUPERB.... She was proactive, kind, friendly but most importantly organized and good at her job ... She organized fantastic tenants and made things seamlessly easy for us which we really appreciate, it's not an easy thing to rent out your place from a distance. Thanks to this amazing team!💜 …
Rebecca · 16 April 2024
Agent replied · 12 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotVery disappointing customer service
Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot.
Binita · 20 August 2026
★★★★★ 5/5
GoogleTyler was extremely helpful and responsive with getting our move done and answering any questions we had - highly recommend him and the Barnard Marcus team.
Niam · 15 May 2025
Agent replied · 27 May 2025
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKate has been great throughout the whole process of viewing and finalising my tenancy. Very happy and love living in my new flat. I highly recommend!
MG · 6 May 2025
Agent replied · 18 June 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS!!!
Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!
Lorna · 13 April 2026
★★★★★ 5/5
TrustpilotExcellent Service
Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!
Anonymous · 28 January 2026
★★★★★ 5/5
GoogleA great experience from start to finish! Kate Jameson was always on hand to help and walked us through the whole process seamlessly!
Wala · 16 April 2025
Agent replied · 12 June 2024
Wala Zeidan thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe're very thankful to Kate Jameson for her support & guidance throughout the whole process of finding our tenant. Thanks Kate, much appreciated.
Robert · 16 April 2025
Agent replied · 24 August 2024
Thank you for your thoughtful 5* review Robert! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotHi all first of all want to thank you…
Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .
Jose · 16 July 2026
★★★★★ 5/5
GoogleBeen dealing with one of the senior negotiators named Marco and was really impressed with his professionalism and knowledge of the market, helped me find a property and was helpful throughout the whole process, highly recommend
Andre · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave us a review! We're thrilled to hear Marco provided exceptional service in helping you find your property. We pride ourselves on our knowledgeable and professional team members. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotI used Barnard Marcus for the sale of…
I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.
Lee · 20 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
