Trusted Agent profile · London
★★★★★
755 reviews across 2 platforms
315 Kennington Road, Kennington, London, SE11 4QE
Barnard Marcus's office in London, at 315 Kennington Road, is rated 3.1 out of 5 across 755 reviews on two platforms, including 256 Google reviews rated 4.3.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe had an excellent experience with Barnard Marcus. Very personable and professional. Straight to the point with explaining costs etc.
Thank you for trusting us with your real estate needs! Our goal is always to provide exceptional service and I'm glad to hear we met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotTop service
Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend
1/5
TrustpilotIf there is someone you truly hate from…
If there is someone you truly hate from the bottom of your heart, recommend Barnard Marcus. And Ashleigh Fisher as the agent in charge of their case. The following happened during a 1-year lease (Sep-20 to Aug-21):1) No space heating and hot water for a month in peak winter. I've lived in London since Sep-2014, and heating issues have ordinarily been resolved quite quickly, usually within 24 hours as a matter of urgency. 2) There was unbearable drilling noise from 8 am to 4 pm Monday to Friday. As we work/study from home, we faced extreme difficulties talking calls, participating in virtual meetings, and had severe headaches. Furthermore, the construction told us that this will at least go on till March 2021, i.e. more than half our tenancy. We were not informed of the construction when we were shown the apartment, which would have led us to select a different apartment. 3) Fire alarms: The electrical chimney wasn't working in the kitchen, and the fire alarm kept going off when we cooked food. This was a health and safety hazard as there was no ventilation. 4) Bathroom door: The door of the bathroom was stuck and simply did not close. This issue happened after the heating stopped. Barnard Marcus took 6 months to get the door fixed. 6 months!!5) Work and study: My work suffered as I was unable to take client calls due to the noise. My flatmates' education also suffered as they were unable to participate in Zoom classes online. Barnard Marcus couldn't care less.
1/5
TrustpilotJust not nice to deal with
Just not nice to deal with, everything’s hidden, can’t get a straight answer to what commissions are, got told to look on website which makes it even harder to find, why do WH Brown use these crooks, like dealing in the 70s, and no policing
1/5
TrustpilotAVOID OR PAY THE PRICE
A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned
4/5
TrustpilotA big thank you to the staff at Barnard…
A big thank you to the staff at Barnard & marcus in sutton.Also juile Liles our sales manager. We had some hipcups on the way but next week we get to move to our dream house .Took longer than expected but in a chain it can be very tricky .Julie was always polite and calm with us even when some times we were raging. Well done Juile. you did us well. Thanks to Alex Elliott, Georgia, Harvey and all the rest of the staff in the sutton office. We definitely recommend them.Thank you all very much from the start to the finish. Well done
2/5
TrustpilotVery poor service from whetstone…
Very poor service from whetstone office. 2 sales that fell through with hardly any communication. I was doing all the chasing up.
1/5
GoogleDarren manager kennington branch, more concerned with a quick sale. Never felt he had the interest of the seller at the heart of his interactions, very selfish perceptive on home owner outcomes in the sales process, very likely he wanted to meet targets instead and it came across in our conversations. Glad we parted ways with a deal that fell through, no surprise much rather another estate gets our commission.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have had courteous and enthusiastic service from Eli and the team at Barnard Marcus, including realistic and useful advice, delivered supportively.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI had the pleasure to liaise with…
I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.
1/5
TrustpilotBarnard Marcus has been our letting…
Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account.
5/5
GoogleI recently rent a flat with Barnard Marcus and I couldn’t be more happy. Kate, my agent, was super nice and helpful throughout all the process. She helped me in every steps and she was patients with all my requests. Thanks a lot Kate ☺️
Thank you for leaving us your superb 5* review Tamara. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotOverall I wouldn’t recommend
As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.
1/5
Trustpilot❌ Paid 12 months upfront, but faced undisclosed risks and an eviction notice I believe was retaliatory, Barnard Marcus failed to protect me as a tenant.
My experience has been extremely poor. Despite paying 12 months’ rent upfront plus a large deposit, I was not told crucial facts before signing, including the freehold setup, the controlling freeholders living upstairs, and the presence of a large dog, which later attacked me in the hallway, the only access to my flat. These are material facts that should have been disclosed.
5/5
TrustpilotWhen you try to buy your first property…
When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!
5/5
TrustpilotWhat can I say about Barnard Marcus?
From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all
5/5
GoogleKate provided us with a personable and efficient service. She was quick to help and solve issues, as well as putting us in contact with Chris who was excellent at communicating on the phone and putting us at ease during a stressful time
Thank you for your thoughtful 5* review Sam! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotKecia Sales Progression
Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.
5/5
Trustpilot‘The Barnard Marcus sales team were…
‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.
5/5
GoogleI recently put my property on the market for let with Barnard Marcus. Maliha was the letting agent for my property and I just wanted to say thank you for such an amazing level of service and professionalism. In a very odd market due to covid, Maliha was able to quickly secure an offer and hand held me and the tenants throughout the process with such ease. I would highly recommend to any landlord or tenant. Thanks once again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWhen I started my search to find a new flat, I was hesitant about using an estate agent but having worked with Maliha, I can safely say my faith has been restored. From start to finish, she has been efficient, professional, friendly and has been fantastic to work with. She has gone above and beyond to answer every question I've had (of which there were a few!), set up additional viewings for the house and generally provided the best service possible. Would recommend to all my friends and family and anyone looking for a house/flat in the areas that she covers that wants excellent customer service. Thank you Maliha and your wonderful lettings team for making this process so easy, enjoyable and finding me my dream home!
3/5
TrustpilotFlexible but mixed review
Our experience with Barnard Marcus was mixed. Going to the viewings and liaising with the estate agents was fantastic, particularly the Redhill branch, Peter and Gareth. They were super helpful and flexible in supporting us with our first time purchase.
1/5
TrustpilotBarnard Marcus is an awful company
Barnard Marcus is an awful company, treating customers as they please. They may start ignoring you, not responding to calls and emails, never fulfil their promises and delay the return of your deposit.
5/5
TrustpilotI can't rate highly enough!
I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍
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