Barnard Marcus London reviews

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 1/5

Google

I travelled 40 minutes in the rain to view a property, only to be told upon calling the office that "due to a glitch" my appointment had not been in the diary and that in fact the property had been put under offer the previous evening and I should have been contacted to cancel. Utter waste of my time.

Chris · 24 July 2025

★★★★★ 1/5

Trustpilot

Unable to trust

I don't feel any trust on them according to my experience to invite them for our property's valuation. SWANS Estate Agents advertised our property with asking price of £225,000. Then Alpha Residential Estate Agents advertised our property with offers over £195,000. They even found me a buyer with offer of £185,000. But I refused the offer because our purchase price was £190,000 on 31-Mar-2021. ------------- But Barnard Marcus advised for asking price of £180,000. {I think that It's because another company called AMG Ltd (our mortgage lender's assets management company) was in contact with Barnard Marcus about our property. Barnard Marcus' agent told me about AMG Ltd works for those who can't pay mortgage repayments.}

MUHAMMAD · 7 November 2025

★★★★★ 5/5

Google

Had a great experience with Joey and the lettings team. My property was quickly rented out and the whole team were very responsive and professional. I’ll continue to use Barnard Marcus and recommend them to anyone.

Steve · 16 February 2026

★★★★★ 1/5

Trustpilot

Horrible experience with Callum

Inquired about a property which we wanted to buy in cash. Had the misfortune of speaking to a very rude Callum. Conversation went like this:We: Interested in purchasing this property on cash. Can we view it. Callum: No. We: Umm, ok, could we atleast see a video?Callum: No. We: How are you proposing to sell this without us being able to see it?Very rude abrupt responses. This really isn't how you sell properties. I would never ask them to sell mine.

AV · 1 December 2023

★★★★★ 5/5

Google

I can fully recommend Darren who has been most helpful with our purchase. We have moved quickly on this sale and things could not have been handled better or with more diligence. many thanks Darren you were wonderful Kathleen Condou

Kathleen · 16 April 2024

★★★★★ 1/5

Trustpilot

I would not recommend anyone to use…

I would not recommend anyone to use them. I bought property through them and I lost of lot of money. Its partly my mistake as I didn't know its possible to sell property without person who sells the property not being the owner of the property. They lied to me that person is in the process of the registration and it will take few months. The true was something else. It took me 11 months to register that property with massive Council Tax bill for empty property as well as heroin squatters being inside for 6 months.Two weeks is very short of period to check all tricks that they use to get you into trouble and unsolvable problems. You have to have very experienced solicitors who can read their selling contract special conditions which are usually on written on 20 pages adding all sort of hidden cost on top of the auction price. I paid 8k plus buyers solicitors fee. Mind you they have their own solicitors company who writes this kind od special conditions and "Clients" who they selling for. As I said if you don't have big experience with Bernard Marcus Auctions sale methods don't bother to go there and bid for the properties as you can make costly mistake regret it big time. There are not good deals there for anyone...

Aleksandar · 1 October 2025

★★★★★ 4/5

Google

Their services were on point. Everything went smoothly and I really like how they make use of tilli website to have every utility bills in one place so I don't have to search around to pay every time.

Wint · 16 April 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Barnard Marcus as a buyer, and I must say, it was a really good experience. From the very beginning, Eli was professional, attentive, and responsive to my needs. He was always available to answer my questions and provide me with updates. We're still going through the process however I wanted to highlight my satisfaction with this branch and strongly recommend it.

W · 16 April 2024

★★★★★ 5/5

Google

Kate provided a great service in finding and moving in to my new one bed property. She was on the ball with communication between myself and the landlord and helping make sure all the forms were filled in swiftly and properly for a quick move in. Would recommend using this branch to help find a reasonably priced and well maintained property.

Solomon · 16 April 2025

★★★★★ 5/5

Google

Kate is amazing, we did 3 viewing together however she is still looking for the best options for us. She really care about her job and it is nice to have some people around like her.

Merve · 16 April 2024

★★★★★ 1/5

Trustpilot

Unprofessional conduct and disregard

Erected a 'for sale' sign on a private residential building in a spot clearly marked 'so estate agent signs' within private property boundary. Repeatedly asked by management company to take down the sign and lied they would. Complete disregard and respect for residential rules for business gains and brand advertising.

NA · 8 May 2026

★★★★★ 1/5

Trustpilot

I instructed them to let my flat

I instructed them to let my flat. There were a few things that I was concerned about in terms of their professionalism but ignored it. However I got an offer for my flat from them and was told the references and comprehensive checks were coming. They came the night before the tenants were due to move in (despite me chasing constantly). They failed then affordability checks, and were not certainly not comprehensive but I was told that was what insurance was for. I withdrew and said I felt sorry for the tenants, and got told by Anton he “did not give a sh@t about the tenants” and him telling me how great he was . In addition, despite having my number they kept calling my partner rather than me… I complained and they completely did not answer my complaint in any way, shape or form. Finally, my partner got a call from someone who used to work in Anton’s branch to say she had moved as she could not work for him, and they got lots of complaints about him. Completely different to what they said in their response to me. I finally let my flat for more than they marketed it for and with great tenants. AVOID

Claire · 30 May 2023

★★★★★ 5/5

Google

Joey at Barnard Marcus was very helpful throughout the process. As a landlord, I appreciated his professionalism, responsiveness, and knowledge. He made everything straightforward and easy to understand.

Stefania · 16 February 2026

★★★★★ 1/5

Trustpilot

Overall experience with Bernard Marcus has been disappointing and stressful.

Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are Incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.

Jb · 15 May 2023

★★★★★ 5/5

Trustpilot

I’d give 5 x 5 five stars if I could

The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.

CATHERINE · 26 September 2023

★★★★★ 1/5

Google

I'm a bit disappointed with my rental experience. The property has been provided with a very old, disgusting-looking sofa and a bed that has a frame much bigger than the mattress. Bear in mind, it's a £1850 rental for a one-bed flat. I was promised a clean sofa when I moved in. I did not see the problem with the bed as it was covered with a duvet so no conversation took place regarding the bed prior the move. When I raised these issues with the property management department, the response was that the landlord was not obligated to change anything specifically that the previous tenant did not have any issues with either item. Additionally, I was only offered with the solution to cover the sofa stains and discolouration with throws, the worn-out foam was not addressed. The solution for the bed was to place the mattress on the edge and get into bed from the side I choose to place the mattress. I think the fact that previous tenants did not complain is not an excuse to provide the basics right for this type of rental.

Diana · 13 May 2024

★★★★★ 5/5

Google

Jordy may be new to the Barnard Marcus crew but you wouldn't know. She was incredibly helpful and friendly and was always quick to respond. No request was out of the question no matter how much of a reach it may of seemed. Within 24 hours of seeing the property on Rightmove, she got our offer accepted by the landlord despite multiple other offers. It was a shame we got accepted so quickly because I would've loved to work with Jordy for longer!

Eddy · 16 April 2024

★★★★★ 5/5

Google

Darren and his team at Barnard Marcus have marketed and sold a property for me and it has been a pleasure dealing with them. They managed to get me a quick sale and guided me comfortably through the whole process. From day one Darren has kept me updated by phone and email and has spelt things out in terms that made everything easy to understand. I highly recommend Darren and his team and would definitely use them again.

Will · 16 April 2023

★★★★★ 1/5

Trustpilot

Letting agents are liars

Their letting agents are liars, they lied about the cleaning services and other fixations before move in, they kept pushing for deposits. They delayed all the documentation until the last minute, when I got the key and went to the apartment it stinked, it was dirty and windows were full of mold. Beaware of the letting agent in their finchley branches.

Khurram · 30 December 2025

★★★★★ 5/5

Trustpilot

Wonderful experience with Alan

I had a fantastic experience working with Alan throughout the purchase of my flat. After almost a full year of searching for a property, dealing with many different agencies and unfortunately going through several unsuccessful situations, it was such a relief to finally work with someone as supportive and collaborative as Alan.

Irene · 11 March 2026

★★★★★ 5/5

Trustpilot

Very good buying experience

The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!

Célia · 9 December 2022

★★★★★ 5/5

Google

The easiest time I’ve had renting a place, Thomas was brilliant and the whole process was painless and quick. Would definitely recommend.

Toby · 18 August 2024

★★★★★ 1/5

Trustpilot

Evil company

Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.

Blyn · 14 November 2022