Trusted Agent profile · London
★★★★★
755 reviews across 2 platforms
315 Kennington Road, Kennington, London, SE11 4QE
Barnard Marcus's office in London, at 315 Kennington Road, is rated 3.1 out of 5 across 755 reviews on two platforms, including 256 Google reviews rated 4.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleUnfortunately I can't leave a good review. They deceived me, gave me hope and nothing. Very unprofessional and not nice towards the client.
Many thanks Оксана for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery unprofessional. Booked a valuation of our house with them 2 days ago and got a call 45 minutes before the appointment to say the branch manager was not coming. The reason was because we had had Covid previously. We had had Covid 7 weeks ago and have all tested negative several times since. The idiot branch manager is actually far safer coming to our house as we all have had confirmed negative recent tests and antibodies against Covid, so if that confers any immunity, he's less at risk of catching it. His attitude on the phone was rude and dismissive and there was no apology for messing us around. We would never use them going forward.
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
5/5
GoogleBought a flat through Barnard Marcus, Eli Mulla was really helpful in moving things along and organising several viewings. He was very knowledgable and helped us make the right decision.
5/5
TrustpilotA very big thank you to Marina Nguyen and her staff at Barnard Marcus.
Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran
5/5
GoogleGreat viewing, friendly and knowledgeable from Kate the letting agent. Great company for communication and helping with all my requests. Thank you
Thank you for taking the time to leave us this great 5* review Jonathan Park. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWintana has been fantastic and very…
Wintana has been fantastic and very helpful with my property search! This was my first time purchasing a flat and she was very informative and knowledgeable about the property and explained whole purchasing process with great patience. I will definitely return back to the sales team when I want to sell my property. I highly recommend!
1/5
TrustpilotLack of respect with tenant
I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.
5/5
TrustpilotAlex Harrison Knox was excellent!
Alex Harrison Knox was excellent!Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.5 star service and would highly recommend!!
1/5
TrustpilotHappy New Home …. NOT!!!
We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!
5/5
GoogleHad a good experience with Tyler from the branch. Was responsive to questions during the entire process of renting
Thank you for taking the time to leave us this tremendous 5* review Kevshav. Kind regards, Lucy, Customer Relations.
5/5
GoogleEli was highly professional and knowledgable when he showed me round a property. Overall he has been easy to communicate with and very helpful with my search.
5/5
GoogleWe had a good experience with Darren and the team. They know the market and the area very well and were always straightforward to deal with.
5/5
GoogleThe view went as per schedule and it was met with high standards. Eli was a very kind and polite person who showed high professionalism during our visit and guided us well. He is knowledgeable and his help is much appreciated
5/5
GoogleTyler did a great job helping us find our new place!! Very accommodating and fast turn around time.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
5/5
GoogleHad a lovely experience with Kate. She was so polite, extremely helpful and knowledgeable. Would definitely recommend!
Thanks Emmie Sullivan for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWon't stop calling me
I have received multiple calls about a property that is nothing to do with me, and while I have asked them to delete my data from their system, they clearly have not as the calls keep coming. Very frustrating.
5/5
GoogleAmelia Lambrianou was an absolute pleasure to deal with. I have dealt with a number of other agents over the years but she was by far the most impressive, knowledgeable and professional that I have came across. I can't praise her enough and will certainly be using BM's services again solely based on her!
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
GoogleI had a great experience with Bernard Marcus. Russell was incredibly responsive and very helpful in general. It took no time to arrange a viewing on the same day and the rest was history. A really smooth experience with no unexpected surprises - can recommend this agency!
5/5
GoogleMy partner and I recently had a great experience working with Kaylee at Barnard Marcus to rent a flat. We really appreciated how friendly, professional, supportive, and responsive Kaylee was, taking us step by step through the process.
5/5
GoogleExcellent service, I want to thank Jeuel who was very helpful and knowledgeable. Genuinely helped me so much, appreciate it brother. It’s been great working with Barnard Marcus, I’d highly recommend if you want true professionalism.
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