1/5
TrustpilotThe most unprofessional people
The most unprofessional people. I went for a viewing and no one turned up and neither they picked my call. Extremely disappointed.Never tely on them
Trusted Agent profile · London
Barnard Marcus London reviews
★★★★★
755 reviews across 2 platforms
315 Kennington Road, Kennington, London, SE11 4QE
Barnard Marcus's office in London, at 315 Kennington Road, is rated 3.1 out of 5 across 755 reviews on two platforms, including 256 Google reviews rated 4.3.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleRidicolously bad. Leaving in 3 weeks I have been trying to call and emailed them thousands of times, I'm still waiting for an answer. Been ignored and they also made a mistake with our contracts / deposits. Unacceptable. Digraceful.
5/5
GoogleWe had a viewing with Eli who is a friendly and professional agent. Would recommend!
5/5
GoogleRussell has gone beyond his role to help me out and found me tenants in very little time! Very happy with the service.
5/5
TrustpilotExcellent friendly service
Excellent friendly service. Helpful and very knowledgeable. Would recommend.
1/5
TrustpilotVery unprofessional staff
Very unprofessional staff. They don't reply. I contacted them few time about properties on the market. They took my detail but never called back. I dont wanna give them even one star.
5/5
GoogleGood service, Eli mulla was kind and he cleared up some doubts. Thanks
5/5
GoogleThank you very much to Gareth and his Team for finding tenants within 48 hours of marketing our home and then following through with excellent service all the way through to the tenants moving in.
1/5
TrustpilotOne of the most stupidest agency ever
One of the most stupidest agency ever. With one of the most stupid stuff. I would not recommend
4/5
TrustpilotWe didn't end up going for the house…
We didn't end up going for the house Barnard Marcus was advertising but must say that customer service was wonderful with the two we did see Very positive
1/5
TrustpilotBad bad bad
Bad bad bad Buyers beware the auction special condition uploaded last minute with hidden fees wrote in words then numbers to confuse
5/5
GoogleNana at Barnard Marcus was very helpful, offered a great service. The team in general were also very helpful. Any queries were dealt with in a timely manner. No issues at all really.
1/5
TrustpilotThese guys don't even deserve a star
These guys don't even deserve a star. Terrible service and they will always try and find a way to leech money off you. Used them for a year, never again.
5/5
GoogleThanks my agent Eli，he is very friendly and efficient～
5/5
GoogleAn exceptional service from the sales team at Barnard Marcus and I wouldn't hesitate to recomend them!
4/5
GoogleThe staff are very helpful and kind. They go out of their way to help you find the best property to suit you.PositiveProfessionalism
1/5
TrustpilotGood luck trying to get any kind of…
Good luck trying to get any kind of communication out of these people, or any kind of service in viewing properties if you don't use their brokerage services.
5/5
GoogleThank you to gareth and team for finding tenants for both of our new flats we have just purchasedPositiveResponsiveness, Quality, Professionalism, Value
1/5
Trustpilotavoid these people
avoid these people. they overcharged me by £1176, although they admitted that they had overcharged me i am still trying to get my money back two months later
5/5
GoogleSaj the Mortgage advisor was excellent and offered a great service in not only helping me with m re-mortgage, but also with obtaining a new Buy-to-Let mortgage on my Investment
1/5
TrustpilotThe worst customer service ever
The worst customer service ever. Just trying to get rid of you with the “ill email you the details later”. And never do.
1/5
TrustpilotLost £1200, stay clear
Lost £1200 as their seller accepted another offer after I progressed. Second time dealing with Barnard Marcus and second tome something has gone wrong.
4/5
GoogleThe experience was much pleassant thant my previous experiences looking for a new place and it was because Maliha Hayat's work was closer and more human.Thanks
5/5
GoogleGreat Service!
Agent replied · 16 April 2026
"Thank you for your kind words! We are delighted to provide top-notch service to our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
