2/5
Trustpilotno response to my emails over the last…
no response to my emails over the last 2 weeks.
Trusted Agent profile · London
Barnard Marcus London reviews
★★★★★
755 reviews across 2 platforms
315 Kennington Road, Kennington, London, SE11 4QE
Barnard Marcus's office in London, at 315 Kennington Road, is rated 3.1 out of 5 across 755 reviews on two platforms, including 256 Google reviews rated 4.3.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleEli and Darren both very helpful. No issues at all
5/5
GoogleHave recently had an offer accepted on a property marketed by Barnard Marcus (viewing organised by Eli) and the service provided was great
1/5
TrustpilotContinuing to spam me with texts…
Continuing to spam me with texts despite never signing up
1/5
GoogleDarren asked me to wear a mask but proceeded to wear his own only over his mouth. I asked for a valuation for both sales and lettings and I'm still waiting for the valuation/follow up over a month later.NegativeProfessionalism
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
TrustpilotPoor customer service
Poor customer service, complete lack of information on flat purchase, staff just don't seem bothered at all that information that massively affects the purchase gets sent, they don't bother responding to requests and information in a timely manner. Overall a complete lack of respect for their customers
5/5
TrustpilotGreat experience
It has been a pleasure dealing with Victor and Andreja. They both managed to find me the perfect flat in less than a month.Totally recommendable.
5/5
TrustpilotYou won’t be disappointed
You won’t be disappointed! The service is impeccable, especially from Jake! I have nothing negative to say.
1/5
TrustpilotGareth Trott at shepherds bush is not…
Gareth Trott at shepherds bush is not helpful at all. His manager is fine but Gareth doesn’t want to contact his manager directly very strange and suspicious.
5/5
GoogleRussell helped process everything really quickly and smoothly for us. He was happy to answer any questions along the way. The office was very responsive and always answered the phone and passed on our messages if needed.PositiveQuality
1/5
TrustpilotPoor communication and customer care
Poor communication and customer care. Now that I've also seen other reviews, I can confirm it is consistent, and it is better not to do business with this agency.
1/5
TrustpilotNot sure if the estate agent wants to…
Not sure if the estate agent wants to sell the advertised properties. I called them twice to view two different properties. They say they will call back with details and nothing happens after that. Perplexed!!!
1/5
TrustpilotI can't put zero stars, but I should!
We did an offer, paying one week's rent, which hasn't been accepted. The negotiator told us that in 5 days we would have received our money back! 20 days after we are still here waiting for our money...
1/5
TrustpilotVERY POOR SERVICE AND TREATMENT
Very poor service, Delays not responding your phone calls.If you would like to loose your deposit then you should use Barnard Marcus because they would not stick to your agreement with them and Marcus Barnard will cause you trouble and expenses .
5/5
GoogleHad a great experience working with Jeuel, who helped me buy my first apartment. Would highly recommend. Very professional.
1/5
TrustpilotBe careful
Very poor service. Conveniently not updating that a tenant had vacated a property prior to auction. Adding a buyers fee in the legal documents for commercial property auctions.Be very careful with BM, they could very expensive for naive clients.
5/5
GoogleRussell Dent-Burnett did quite good and professional work , he helped me to rent out the property quickly
1/5
GoogleAwful - they have to be constantly chased up, didn't include crucial details in our contract, messed up our move in dates, were confusing to deal with, and just never call you back if they're busy/forget to email you things they say they will.
1/5
TrustpilotOne of the worst estate agencies to…
One of the worst estate agencies to ever do it. No care whatsoever for the tenants, just money-grabbers.
5/5
TrustpilotFantastic staff
Fantastic staff, great communication throughout the whole process. Would definitely use them again.
1/5
TrustpilotSpam post
Please ask your leaflet workers notTo ignore the no spam post signs!!
1/5
TrustpilotWish 0 star was an option
Only giving 1 star because 0 star is not an option. they're absolutely abysmal the it come to communication and doing their job. Living in their property was the most stressful and miserable year of my life
1/5
TrustpilotLied to us about the price of offer
Lied to us about the price of offer, mentioning that others were offering higher than us just so that they get more commission. Do not trust anyone that works there!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Barnard Marcus London
How many reviews does Barnard Marcus London have?
Barnard Marcus's London office has 755 reviews across two platforms: 256 on Google, 499 on Trustpilot (across the whole business).
What is Barnard Marcus London's rating?
Barnard Marcus London is rated 3.1 out of 5 across all 755 reviews, and 4.3 out of 5 on Google from 256 reviews.
Where is Barnard Marcus's London office?
Barnard Marcus London, 315 Kennington Road, Kennington, London, SE11 4QE.
