Trusted Agent profile · London
★★★★★
755 reviews across 2 platforms
315 Kennington Road, Kennington, London, SE11 4QE
Barnard Marcus's office in London, at 315 Kennington Road, is rated 3.1 out of 5 across 755 reviews on two platforms, including 256 Google reviews rated 4.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotI would leave a negative star if I…
I would leave a negative star if I could! Horrible people. They don’t have basic courtesy. Rude on calls and in our last interaction they were literally shouting at us on phone. Highly incompetent staff who know nothing about the property. And they treat tenants like second class citizens.
1/5
TrustpilotGot told by a worker there would be a…
Got told by an employee that there would be a refund in 3-5 working days. 2 weeks later we are still chasing this. 3 different people told us a different story. They can take money really easily but getting a refund is something they probably never heard off.
1/5
TrustpilotRubbish agency
Rubbish agency, if you no sell with them, you cannot see any house from them, ridiculous
1/5
TrustpilotRubbish.
Rubbish.. if you not sell with them, they not show any house for you. Ridiculous!!
5/5
TrustpilotVery happy with Emily from Barnard…
Very happy with Emily from Barnard Marcus, she was very helpful and professional at all times when we were selling our house
5/5
GoogleI would like to add few words for new letting manager Nana Akoto. I feel he is the right man with great temperament for this job. A very pleasant man who is always calm and keep his promises. Thank you so much for your help Mr Akoto recently. Overall everyone in the branch is very helpful.
1/5
TrustpilotWhatever you do don’t use them
A terrible group of unprofessional and incompetent staff Poor communication
1/5
GoogleTheir incompetence genuinely knows no bounds. I moved out of a property nearly a year ago and I'm still getting grief from these lot for stuff that has absolutely nothing to do with me - all the problems have been of Barnard Marcus' making. Avoid at all costs.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleWas a really smooth process the whole way through. Was dealt with fantastically by Russell who was so helpful and helped everything to go smoothly I don’t think it would have gone so well without him so thank you again.
1/5
TrustpilotWanted us to buy blind
Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful
5/5
GoogleI must say I was very impressed with BM and Darren, who understood what I really wanted, when many agents have failed to do this. I can certainly recommend him and the company to prospective buyers/sellers in the future.
1/5
TrustpilotPoor communication and forceful sales…
Poor communication and forceful sales tactics. Receiving multiple unwanted sales calls and after reporting this, I was told I was rude and the member of staff put the phone down on me.
5/5
Trustpilotgreat customer service
Me and my partner were more than pleased with the service provided by Martin Mwangi at the south croydon branch, he was very professional and would recommend Barnard Marcus to anyone thanks to him. we have been in our apartment for 1year and couldn't of been more satisfied.
1/5
TrustpilotI have on several occasions been…
I have on several occasions been interested in property for auction by Barnard Marcus, however as a buyer I have experienced terrible service, many times not even receiving a reply to emails. Sellers with properties under 500,00 should look elsewhere in my opinion
1/5
TrustpilotAvoid this agent!
Avoid this agent!Paid full management, inventory check. Tenant left leaving inhabitable condition. Instructed repair work done, but 4 months, nothing done!Saying “it’s not our responsibility”Any appliances not working. Say “ not normal work to check appliance”4 months! Nothing done. Loss 4 months of income!
5/5
TrustpilotWe have found the team helpful
We have found the team helpful, from arranging viewings to consideration for the covid restrictions. Mr Enrique Bosch the mortgage person who is dealing with us has promptly replied and answered our queries with patience and a good understanding of the mortgage process.
5/5
TrustpilotKnowledgeable & Helpful
I had the pleasure of dealing with Anthony who was incredibly helpful and knowledgeable. He gave me very realistic advice and guidance on letting my house! Highly recommend! Thank you
1/5
TrustpilotAvoid
I tried to gather more information for a property I potentially wanted to bid on however the lack of interest shown from the agent was very surprising. If I ever have a property to auction I certainly would stay clear of this company.
5/5
GoogleGreat support from Russell through the renting process. He has been very helpful, responsive, and kept me informed on every step from the first phone call all the way to finalising the letting agreement.
4/5
GoogleJorden really made our mortgage application process seamless. He walked us through all the possible options available and has given us a long term plan for how to manage our mortgage in the future. The actual process was very speedy and efficient - highly recommend for mortages.
2/5
Trustpilotno response to my emails over the last…
no response to my emails over the last 2 weeks.
5/5
GoogleEli and Darren both very helpful. No issues at all
5/5
GoogleHave recently had an offer accepted on a property marketed by Barnard Marcus (viewing organised by Eli) and the service provided was great
1/5
TrustpilotContinuing to spam me with texts…
Continuing to spam me with texts despite never signing up
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
