Trusted Agent profile · London
★★★★★
319 reviews across 1 platform
Hillcrest House, 85-87 High Road, London, E18 2QP
Bairstow Eves Lettings's office in London, at Hillcrest House, is rated 4.8 out of 5 across 319 reviews on 1 platform, including 319 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards Bairstow Eves Lettings won in 2026.
The Trusted Agent 2026 results for Bairstow Eves Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery professional staff.Fast and efficient they helped me find and settle into a luxurious house.I strongly recommend especially Miss Scarlet she was amazing!
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
3/5
GoogleScarlett was on the ball. Very approachable.... And has taken care of us with the up most care. To conclude: Hetherington did us proud
Thank you Tanguy for your kind words. The team at our South Woodford branch always work hard to provide a high level of service and I am glad to see that this has been recognised. We do always aim to provide a five star service and as such I would like to invite you to provide us with further details about how we could have achieved this for you via our dedicated e-mail address, review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleGreat customer service from the gentleman Itayi, whom I dealt with over the phone and when we met face to face. He had fantastic skills and was very knowledgeable of the area. I would highly recommend these guys for either rental or selling your property, 💯% …
Thanks for the glowing 5* review Steve! Best wishes, Graham Customer Relations
5/5
GoogleFirst time renting ! Lovely to co-operate with Hetheringtons ! Many thanks to Alicia ! Great Service !
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleExcellent attitude and patience from Alicia, i had a lot of questions that were answered very clear and with detail and even after i did a small mistake she offered me the patience needed to carry me trough the process 10/10 would recommend.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleAlicia from Bairstowe Eves has been a fantastic help in finding a place that was the right fit for me and my friend. She made the process quick, easy and was very informative and responsive. I cannot recommend her and Bairstowe Eves enough!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently moved to London and found a lovely apartment through Bairstow Eves. Our agent, Alicia Neal, has been very helpful, friendly and reliable throughout the whole process. She made herself available to answer all our queries and has made the moving process very smooth!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFast and Professional, Hetheringtons made it look like child’s play. Thank you Jokubas.
Thank you for the great 5* review.
5/5
GoogleI had a wonderful experience with the branch. Very well informed and efficient. The team was great, friendly and approachable, made my home search an easy task.Thanks again to Itayi who is a joy to work with and has a great likeable personality.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuper kind & friendly, always went out of their way to answer any questions we had.
Thank you for taking the time to leave us this amazing 5* review James. Kind regards Lucy, Customer Relations.
5/5
GoogleHetheringtons South Woodford were always helpful and always cheerful during our recent house purchase. Thanks for everything!
Thank you so much for sharing your 5 star experience! Kind Regards Renee
5/5
GoogleI got the call from Alicia and basically was completely sorted within the week! Absolute professional with a comprehensive service which put a smile on my face… thank you so much and also a great team. JB
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks Callum to have helped us. We are very happy in the new flat.
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
5/5
GoogleHave to say that I really appreciated the professionalism and fast process of the agency. Itayi especially has been so helpful and understanding of our needs. His cool and friendly approach on a regular basis was a plus to us :-)
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from Mesba and recommend him. He is very responsive and helpful in guiding through process of finding a home, nothing is too much trouble for him.
Stella T thank you for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGot excellent service form Alicia , done the job very quick and very helpful thank you so much
Thank you for your brilliant 5* review Ravi. Best wishes, Lucy, Customer Relations.
5/5
Googlemy experience with the Hetheringtons is good. very coopeateive , professional and helpful staff .
Thank you Kamran for your 5 star review! Fantastic to read that the staff at Hetheringtons in South Woodford were helpful and you found them professional. Kind regards, Maryjane.
5/5
GoogleHad the pleasure of booking a viewing with Helen she was responsive, professional, and made sure all my questions were answered promptly. Will definitely be recommending her :)
Selin, thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis was the first time renting through this agency. Our agent, Alicia Neal, made the process smooth and was always available to discuss details about the property. Moreover, she was extremely responsive to our requests regarding the flat.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs a novice landlord (I've never let out a property before), Hayley and Alicia did a fantastic job guiding me through everything that had to happen. The whole Hetheringtons Team were helpful, friendly and professional at all times. They kept me informed of what was happening and, most importantly, found a tenant quickly! Definitely a first class, five star service!
Thank you Andrew for your glowing 5* review! I will of course make sure your kind words are forwarded to the whole Hetheringtons team and I am very pleased to read that they found you a tenant so quickly. Best wishes, Scott
5/5
GoogleI had a great experience with Bairstow Eves. Staff is very friendly. I had the opportunity to speak to Helen, she was very helpful and understanding of my needs.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the pleasure to meet in person Itayi one of the agent, he sort all our enquiries and help us to be in the new property, 5stars are not enough! Brilliant service and amazing people.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a great experience working with Helen at Bairstow Eves. She made the often stressful process of finding and securing a rental property a breeze.
Elinda, thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleStrongly recomme,they are professional and really kind.thanks to Alicia for help
Thank you Farzan for your 5* review and wonderful recommendation! Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves Lettings, London won Gold; Bairstow Eves Lettings, Chafford Hundred won Gold.
