Trusted Agent profile Β· London
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319 reviews across 1 platform
Hillcrest House, 85-87 High Road, London, E18 2QP
Bairstow Eves Lettings's office in London, at Hillcrest House, is rated 4.8 out of 5 across 319 reviews on 1 platform, including 319 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards Bairstow Eves Lettings won in 2026.
The Trusted Agent 2026 results for Bairstow Eves Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleβIβm incredibly pleased with the service I received from Alicia Neal Realty for my home. Home tenets process can be daunting, but their entire team was fantastic every step of the way.
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleAlicia was consistently friendly, helpful and reliable. Would definitely recommend Hetherington's services
Hi John, Thank you for taking the time to write this wonderful 5* review for Alicia and the team at Hetheringtons in South Woodford. It is fantastic that Alicia was always friendly and provided help when required. Thank you for recommending our services. Best wishes, Maryjane.
5/5
GoogleWould definitely recommend.Very frendly and helpful staff,especially Scarlett and Nikki. Thank you ladies.
Thank you for the great review and recommendation. At Hetheringtons we are always glad to hear the excellent feedback about the service we provide to our customers. Many Thanks.
5/5
GoogleAlicia and Hayley really helped me throughout the process, id recommend them to anyone and will definitely use them again in the future. They couldnβt have made my life any easier if they tried Thank you so much ππΌ β¦
5/5
GoogleI had a great experience with Bairstow Eves and their agent, Helen. Renting a two-bedroom flat through them was incredibly smooth and hassle-free.
musa akpinar thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat and commendable customer service especially from one of the representatives Itayi Ndunduma. Despite my pending house searches; he has been very helpful and follows up with feedback. I definitely recommend Bairstow Eves
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThey were one of the only estate agents that I came across that did not discriminate against me and the staff were so helpful and always followed things up. I'm very pleased with them.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlicia and Hayley have helped me with the renting of my property and have been very efficient and helpful at all times. I hope the term of the tenancy goes as smoothly as the finding of tenants which was first class. Jean
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had the pleasure of having Esmeralda help us look for our family home! She was very helpful and was always available for any questions or anything we needed. Thank you!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThis company is reliable and very effective. Alicia Neil in particular was a very intelligent, active, gentle and organised agent. She understood well my requirements for a flat to rent and certainly helped me saving time and reducing stress. Highly recommended.
Thanks Marisa for the lovely 5* review! Best wishes, Graham - Customer Relations
5/5
GoogleAlicia was really helpful and professional throughout!
Thank you Paul for your wonderful 5* review of our South Woodford branch of Hetheringtons Estate Agents. It is brilliant to read that you felt supported by Alicia and I will make sure your kind words are forwarded to them and thank you for recognising the professionalism demonstrated. Kind regards, Scott
5/5
GoogleA very big thanks to the three lovely ladies ( Hayley, Alicia and Ellie). I strongly recommend them to everyone very great service and friendly people they where really quick at responding and patient answering your questions, would definitely rent from them again in future if need to move homes.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleThank you Hetheringtons for providing excellent service from beginning through to completion of our first rented place together. Alicia was very helpful and made the whole process of renting easy and quick. Highly recommend.
4/5
GoogleArranged our rental very quickly. Thankfully we had video tours before hand so we could review the place virtually during quarantine. AskTili service was not the best as it inadvertently switched energy supplier adding a lot of unnecessary paperwork.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been dealing with Bairstow Eves for a number of years now and I have always found them to be helpful and understanding. Alicia and Hayley are the best. Would highly recommend
5/5
GoogleVery happy with service and itayi has been professional and very caring from stsrt to finish, i highly recommend him and his team, together with Hayley and Alicia.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service received from Itayi. He was very friendly and professional and went out of his way to help find me a rental property. I can highly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery good service, I will give 5 stars. All the stars are specially dedicated to "Itayi Ndunduma". He is Very professional and trustworthy.
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlicia Neal dealt with us in a highly professional manner and was always available to respond quickly to our concerns, which especially impressed us considering the time pressures under which estate agents are operating these days.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleMr ITAYI HAVE A excellent power of communication, very friendly and helpful with big smiles and has a big warm heart thank you
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used Hetheringtons to sell our house in South Woodford. I would highly recommend the very efficient and caring services of Lorraine and Lucy who work tirelessly to achieve a very successful sale. We were kept informed and updated throughout the procedure and they really could not have done more
Thank you Barbara for your wonderful 5* review and brilliant recommendation of our hardworking and dedicated team at Hetheringtons in South Woodford. It is great to read that Lorraine and Lucy kept you informed throughout and that they both worked tirelessly to achieve you a successful sale. Kind regards, Scott.
5/5
GoogleI would like to commend the professionalism and interpersonal skills of Itayi to Bairstow Eves 5 stars for availability and service. Thanks again Itayi.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleA big thank-you to Bairstow Eves and Alicia for getting my room sorted in such a short time. Highly recommendedοΌ
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad an amazing experience, Thomas would recommend
Thank you for taking the time to leave us this great 5* review and recommendation Natalie. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves Lettings, London won Gold; Bairstow Eves Lettings, Chafford Hundred won Gold.
