Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible agent bairstow eves ( medway parade , perivale )
About Bairstoweves, Perivale, Medway parade location :I put offer on the house, was accepted. They pressurize me to use their financial service, which I accepted. I met Mr. A Kakkar, their financial advisor, on 2 different occasions. It was useless. I couldn’t any competence in him. I decided to take another mortgage broker. After that Mr. Kasru Ali, agent was dealing with the case, tried continuously to cancel the deal. He was terrible. He was always treating there is higher offer than yours available. He was telling you should be lucky to get the House. Anyway after I paid for my mortgage, solicitor, valuation and survey. Based on survey report I asked for £5k reduction. On this stage they cancelled the deal and find another “offer”. They caused to loose the house, pay around £2000, and affect my credit score and waste of 3 months time. Never deal with them. They are false and dangerous. Before dealing with this estate agent read the independent reviews in various homepages.
Neighbor · 11 February 2017
★★★★★ 1/5
TrustpilotFraud company I will raise my voice at every forum i…
I will raise my voice at every forum i already complain to multiple platform i am giving it to media as well i ll keep chasing them this is a fraud company took my holdi g deposit and not giving me back even not picki g my fone now they are cheaters and bunch of liars
ABBAS · 12 April 2023
★★★★★ 1/5
TrustpilotWorst Agency (not even 1 star)
I had rented a property through Bairstow Eves, Leytonstone. They showed us the property with lots of issues, when contacted for repairs after moving in they refused to repair by saying Landlord has no money.At the time of Inventory check nobody showed up. They even gave us the wrong keys. So we had to wait one week to move in without properly checking the things in it. We moved in with our 2 month old baby. Because of broken windows (hall, kitchen, bedroom) baby got fever, cold and cough. Property has broken cupboards, broken windows, broken furniture, broken bathtub, No cold water with extremely hot water for shower. We sent them an email about issues and they took 2-3 weeks to respond and to acknowledge. So we have to vacate the property after 2 months with their response 'Issues too extensive to repair'. When we asked for deposit after vacating the property, initially they said the issues were caused by us by blaming us and not given deposit for 3 months. After sending repetitive mails and raising the dispute with myDeposits.co.uk they agreed to refund. We have lost our deposit with no fault from our side.
Prasanth · 26 February 2016
★★★★★ 3/5
TrustpilotDisingenous - the truth is a stranger to this lot
In 2014 I was looking for a property for a friend who is abroad a lot - saw two flats marketed by Bairstow Eves in B46. Staff were effusive. Turned up on time. Pleasant and charming. But they were unable to be straightforward, assuring me that the (frankly grotty) flats were in great demand and they had received offers near the asking price. It turned out that they did not have formal instructions to market one and the other was a health hazard. And when my neighbour bought his flat through them it turned out that they had got, shall we say, muddled about what he was buying.....for him to tell the story....
Nan · 21 February 2016
★★★★★ 1/5
TrustpilotI sold my house with Bairstoweves ,,it…
I sold my house with Bairstoweves ,,it was sold for a very low price for a quick sale I needed ,they told me if I use their recommended solicitors thw commission I have to pay would be less. They work with Cavendish legal group...they are the most useless law company ever..you can never reach tger either by phone ...the whole experience was awful.
Amber · 29 June 2022
★★★★★ 4/5
TrustpilotSelling our house
Penelope was a great help going above and beyond as we sold our house 🏠 during difficult times during Covid thank you
Alyson · 21 April 2021
★★★★★ 5/5
TrustpilotMellissa is the friendly staff
Mellissa is the friendly staff and quick response for any enquiry. It is a great experience for rental a new home.
Lawrence · 12 May 2021
★★★★★ 5/5
TrustpilotAmazing experience
Amazing experience with the Cannock team! Just bought a house and they couldn’t have been more helpful. They were very friendly and supportive the whole way through from acceptance to completion. Kerry, Brandon and Jas are top tier! Thank you so much from all of us including our pup! 😊
Amy · 3 August 2023
★★★★★ 5/5
TrustpilotVery professional
Very professional in the field of lettings and an excellent customer care from day one to when we got our keys. Very supportive and sent us a video viewing which enabled us to make a decision on the property and its just perfect.
Kingsley · 17 January 2024
★★★★★ 5/5
TrustpilotA massive thank you to Laura
A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body
Dave · 17 December 2020
★★★★★ 5/5
GoogleWe recently completed on a house with east ham team. They were very responsive and accommodated several additional viewings.
Freddy · 13 June 2023
Agent replied · 12 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
Trustpilotpromoting zero deposit scam when I have…
promoting zero deposit scam when I have enough for the deposit, ending up paying extra and zero service for the whole tenancy. Not recommended!
Pat · 4 December 2024
★★★★★ 5/5
TrustpilotElaine and Adam are amazing from…
Elaine and Adam are amazing from Wanstead branch. They are super organised and get things on time always find us good tenants. Thank you. M&J
Jaime · 19 November 2024
★★★★★ 1/5
TrustpilotThe worst letting experience ever
The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.
Anna · 12 December 2019
★★★★★ 5/5
TrustpilotI would highly recommend Bairstow …
I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!
Munick · 27 April 2021
★★★★★ 5/5
TrustpilotIt was out first viewing ever and…
It was out first viewing ever and honestly was made to feel so comfortable and there was no pressure at all, unfortunately the property wasn't for us but Paige Burgess from the Beeston Branch couldn't have been more helpful and honestly made the experience pleasant for us, cant thank her enough!
Ria · 1 June 2023
★★★★★ 5/5
GoogleGreat team, very persistent and managed to get my house sold at a difficult time.
Rebecca · 16 September 2023
Agent replied · 12 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
TrustpilotMy review is based on buying from Bairstoweves not selling/renting
I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.
John · 6 September 2018
★★★★★ 1/5
TrustpilotDO NOT UTILISE THIS COMPANY
Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.
Stacey · 27 February 2021
★★★★★ 5/5
GoogleMy broker was Alpesh and I received exceptional service throughout, well explained, keeps you updated and very friendly and polite. I highly recommend especially for first time buyers as the whole process seemed abit daunting but I later felt at ease.
Ade · 14 June 2019
Agent replied · 12 June 2024
Thank you Ade for your 5* review, glad to hear the team made the experience a good one. Best wishes, Mark
★★★★★ 4/5
TrustpilotExcellent service
Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.
Ashley · 27 February 2020
★★★★★ 1/5
TrustpilotTerrible Company and Worst Service..I…
Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.
Rajeesh · 11 September 2023
★★★★★ 1/5
TrustpilotTreat customers like dirts!!
DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!
TL · 16 March 2021
★★★★★ 5/5
TrustpilotPolite and to the point
Polite and to the point, Alicia comes up with suggestions and options and continues to follow up patiently. We are new in London and were looking for a semi-detached house for rent. Got some useful tips from Alicia and can recommend her to anyone who is looking for a property on rent.
Dinesh · 27 February 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
