Bairstow Eves reviews

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Google

Amazing service! They stuck with us throughout the entire process and made sure to assist us at every ups and downs. Their help has been much appreciated and helpful as first time buyers❤️ A special shout out to Maria Qureshi for being such an angel in helping me and my family through everything❤️

Tahmina · 16 March 2026

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Being an overall national company the service has been a great start

Being an overall national company, the service i have received from the Witham Branch has been nothing but fantastic so far as in the starting stages. The credit goes to Lauren through her empathy into what is a very complex situation and has pulled the team together to make this an easy process. Her style of keeping you updated on the whole process is exceptional and ensures the correct people get involved with the understanding behind it.

Zoe · 21 March 2026

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

Great experience with Bairstow eves could not fault them at all Katrina was very professional and always returned calls. We was kept updated with every step. One big thank you

Ian · 16 March 2026

★★★★★ 5/5

Google

HUGE PROPS to these guys. Helped us sell our property and even helped us find a new one. Thanks to Muhammad and David for essentially holding our hand throughout the process. Thanks again guys.

Hassan · 16 January 2026

★★★★★ 5/5

Google

A big thank you to David, Muhammad, Katrina, Zaheda, Gurveer, and Maria for their strategic efforts in getting my flat sold smoothly and at the best possible price. While there were a few hiccups toward the end, David worked tirelessly to …

Hoi · 16 October 2025

★★★★★ 5/5

Google

Their team is great, they helped me and my family find a property and helped us throughout the entire process. Huge shout out to Muhammad and David, 100% would recommend!

Ree · 16 January 2026

★★★★★ 1/5

Trustpilot

Very unprofessional rental agent

Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.

Olumide · 23 May 2025

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 5/5

Google

Excellent service by everyone that I dealt with Big shout out to Katrina, David and Maria I was kept informed every step of the way and David even answered my calls on his day of I was very happy with the price I got for the house and the whole process went swimmingly well Great job guys!!

Paresh · 27 October 2024

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 4/5

Google

Bairstow Eves sales manager Katrina Hopkins was truly exceptional and ALWAYS available for home tours. Their responsiveness for my home valuation was incredible. I was impressed with their level of knowledge and the amount of data that they had about the market. Bairstow Eves will work with you to make your desires a reality. I’m all set for buying a new home in the neighbourhood with them soon. 🤞🏻

ROHAN · 14 March 2024

★★★★★ 5/5

Google

We recently sold our house through Bairstow Eves, and I must say, the service we received was exceptional. Alan was our initial contact, and to say he knows his stuff is an understatement. His valuation was absolutely spot on, our house sold in just one day!! Maria was just super, always keeping us updated with the sale, and dealing with our enquiries. Then there was David. I can honestly say, that I have never (in any line of business) met a more pleasant helpful person. David went way beyond our expectations, NOTHING was ever to much trouble for him, I just cannot express enough our gratitude for all his help and advice throughout the sale. We are so pleased we chose Bairstow Eves to deal with our sale, and we have no problem recommending them 100% Our thanks to everyone at Bairstow Eves.

Patrick · 13 June 2023

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

I don't have any experience about buy the property. all credit goes with Maria and her team. Recently I bought a property through bairstow eves. I want to say they are really really helpful. specially from the beginning to end Maria fully support and help to me for all the paperwork. I like to thanks MARIA, Sadia, Zakir and david all of you guys. Thanks again love you all. Miss you Maria.

Md · 16 October 2023

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 1/5

Trustpilot

Baistoweves Wanstead London…not professional

this review is for Wanstead London branch. They are not keen to sell the property they just need the property to be in their portfolio. I do not recommend if you are looking to sell to use this firm. I had my property for well over 4 months, ultimately I decided to take it off, still I had to give 1 month notice, even though I have already informed I have decided to remove, they don't even answer to the calls. so how can a potential buyer contact them. Even after giving them in writing 1 month notice still they didn't remove from advertising on rightmove. She calls and says to put it under Auction method. Seriously?

Rihana · 28 March 2026

★★★★★ 5/5

Google

Gurveer was an amazing help! Very professional and friendly branch and helped get me a mortgage appointment setup for a convenient time that suited me and walked me through exactly what I would need to do. Was a fantastic help and will definitely be in touch with him again when using their services!

Maldeep · 26 July 2024

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026