Bairstow Eves London reviews

★★★★★ 1/5

Trustpilot

ABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY

To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.

Ketan · 14 July 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Daniel McAlister

Daniel McAlister at Bairstow Eves Estates was fantastic throughout our property search and eventual purchase. From the first viewing to finalising the paperwork, he was professional, responsive, and genuinely helpful. He answered all of our questions promptly and kept us informed at every stage.

Imtiaz · 8 August 2025

★★★★★ 5/5

Trustpilot

Thank you Lisa Brookes

Would just like to say a big thank you to Lisa Brookes.I would recommend anyone looking for good customer care, attention to detail and a professional and personalised experience to Lisa. An amazing listener which was duly noted as Im quite literal and very black and white person. She understood my position thus far and how I was not happy or satisfied. Did not complain or was rude but took me on and made it her mission to get me processed and through the system as quick as possible. Because of this I now have the accommodation I want. Was very close to taking my business elsewhere. Amber brown was very professional in the viewing and answered my queries.At first I wasn’t sure whether to leave a review due to certain difficulties I came up against whilst dealing with Bairstoweves but the way Lisa took on my case and made it her mission to turn my experience around was outstanding and should be an example.

Grant · 1 March 2024

★★★★★ 5/5

Google

Karl and the team helped us find a great flat in bow and the process was smooth and hassle free. They followed up with all the extras needed to set up the flat and made sure our move went accordingly.

Estani · 26 July 2024

★★★★★ 1/5

Google

Very disappointing experience. We travelled over an hour for a scheduled viewing, only to find out the agent had completely forgotten about it. When I called to find out what happened, the staff member (Mahi) was extremely rude and unapologetic. Completely unprofessional, I will not be dealing with Bairstow Eves again.

Charlie · 16 October 2025

★★★★★ 4/5

Google

I’ve dealt with William the property manager since moving in and he has been amazing. I’d happily leave 5 stars for him. But having been left with no responses from the lettings team I dealt with at Bairstow Eves Bow from the moment I paid the final moving fees (regarding a front door lock that didn’t work as just one example), he has helped get all these issues sorted and been in regular contact. Lettings, as you don’t seem to read your emails, perhaps you might see this, is it possible to have a copy of my Inventory please?

Nicola · 27 August 2019

★★★★★ 5/5

Google

Joseph and Luke were very helpful. They knew I was time pressured to move and made sure my needs were met. They found a suitable property, completed the paper work and i had the keys in just a few days. I had had real issues getting a house for me and my daughter because l had been told no children by other landlords and agents. Joseph and Luke were very kind towards us and helped with negations to get the property we had our hearts set on. Great service!!

Louise · 27 August 2019

★★★★★ 5/5

Google

I want to thank Vitali for the exceptional support he provided during our move into our new flat. He was incredibly accommodating; making the entire moving process smooth and hassle-free. I would recommend Bairstow Eves Sales and Letting Agents to anyone in need of a reliable and helpful agents for their relocation.

Kevin · 25 October 2023

★★★★★ 5/5

Google

What a top experience with Bairstow and Eves Bow. Vitalii and Karl were so helpful with the whole process and made the stress of renting absolutely stress free. I can’t recommend enough. I will be sure to use their assistance again in the future!

Mark · 13 April 2024

★★★★★ 1/5

Google

I was helped by Luke over the last few weeks to find a rental property. At all times, he acted professionally and responded to my inquiries timeously. Thus far, I cannot fault Luke and the team. UPDATE: horrendous service from the team following departure from the property. They are holding on to my deposit and continually delaying its release. To date, I have been out of the property for more than 1 month and still waiting. If this could be zero stars, it would be.

Geoffrey · 14 June 2019

★★★★★ 5/5

Google

Cannot rate Karl and his team enough. Incredibly friendly and went out of their way to help me move into my beautiful flat and made the whole transition smooth and quick. Not pushy like some estate agents, just genuine and helpful.

Kerrie · 5 June 2024

★★★★★ 5/5

Google

Excellent service from Bow office Very patient indeed with a very long winded complicated sale I would highly recommend and a big thank you to Barbara the branch Manger Top job 👍🏻 …

Paul · 17 October 2024

★★★★★ 5/5

Google

I want to thank Vitali for the exceptional support he provided during our move into our new flat. He was incredibly accommodating; making the entire moving process smooth and hassle-free. I would recommend Bairstow Eves Sales and Letting Agents to anyone in need of a reliable and helpful agents for their relocation.

Karl · 16 October 2023

★★★★★ 5/5

Google

The service was amazing. Even my part was little delayed but they guide me through the process. Mehmut the guy who guide me has a great patience and help me complete the process highly recommended. Rej as well great support thank you guys.

Bib · 26 December 2025

★★★★★ 5/5

Google

Had a great experience with Bairstow Eves. I went on a viewing looking for a flat to rent, with Mehmet, even though I didn’t end up making an offer, the agent was friendly, professional and informative. Would happily explore my options with them!

G · 26 December 2025

★★★★★ 5/5

Trustpilot

Excellent service.

We recently embarked on a grand adventure of moving into a property through Bairstow Eves, aiming to settle in before Santa squeezed his way down the chimney. Thanks to the superhero trio comprising Jade, Amy, and Joseph, our Christmas miracle came true! Jade was our trusty point of contact, and when she took a day off for training, Amy swooped in to save the day. And let's not forget Joe, who kept us in the loop when Jade and Amy were off gallivanting. From start to finish, their service was top-notch, leaving us with nothing but smiles.Now, here's the twist: the only hiccup we encountered was the moving-in gift box they provided. Can you believe it? 0.0% beer! It's like they were trying to test our resolve. Almost had us deducting a star from our rating! But hey, let's not dwell on that minor blip. Overall, this branch is a well-oiled machine, managing everything with finesse.Kudos to the team for a job well done! You've earned yourselves a round of applause. 🎉

Gareth · 15 December 2023

★★★★★ 5/5

Google

All of these stars are for David. I’ve enjoyed selling my flat with him, he’s hard working and professional. He always had time to keep me in the loop and would always pick up the phone. Bairstow found me a great buyer but persuaded her to go with their choice of conveyancer, Muve. I since found out that she felt pushed into using them and it’s not what I wanted for the person buying my flat. Muve did get it pushed through fairly quickly but not without stress for my buyer and ourselves. I’d recommended avoiding Muve if you’re buying or selling with Bairstow or anyone else.

Ellie · 24 September 2024

★★★★★ 5/5

Google

I had a wonderful experience and constant follow up from Mehmet….excellent service and happy with process they have assisted with.

Aqeel · 11 June 2026

★★★★★ 5/5

Google

I’ve had such a great experience with our property manager Maria. She’s always friendly, reliable, and quick to help whenever something comes up. It’s clear she genuinely cares, and her support has made a big difference. I really appreciate everything she does,

Ahsen · 16 December 2025

★★★★★ 5/5

Google

Rej has always been professional, reliable, and easy to work with. Communication was excellent, and everything was handled efficiently.

Omowunmi · 11 June 2026

★★★★★ 5/5

Google

Everything was good and efficient. Quick to respond and assist. Vetal worked non stop to get the property for us, very happy with the service overall!

Dean · 6 December 2024

★★★★★ 5/5

Google

Flat-hunting, especially as a non-London native, can be difficult and overwhelming but Baistow Eves Bow made that experience much easier. Joseph was amazing in letting me and my flatmate seeing options on our schedule, and he made the whole process go as smoothly as can be expected. The flat he and Luke found us is beautiful, and both made the tenancy process easier. I would recommend, and now, I'm happy now to call Bow home!

Kaitlin · 14 June 2019

★★★★★ 5/5

Google

Great service provided by the team here, especially Mr Mehmet. Detailed, helpful and timely communication all along the way which made our renting process easy and stress free. :)

Livia · 16 March 2026

★★★★★ 1/5

Google

The worst estate agents I have ever had the displeasure of dealing with, and that is a low bar. All the positive reviews here are from people selling property and I'm sure if you're making them money they are interested in you because they have dollar signs where their eyes should be, but if you are a tenant - or a decent landlord invested in the well-being of your tenants - I cannot stress enough, do not touch them with a bargepole. From the moment I moved in, they treated me with no respect - the property was so dirty I couldn't unpack and I had to ring them every single day, every morning at 10am, for two weeks, before they would send someone out to clean the mess left by the previous tenants. In the four years I lived in this property they left me with rats for SIX months (which got in from the flat below because of holes in the skirting they couldn't be bothered to fill in), no heating for 3 months January to March, no oven for two months during lockdown, a faulty tap that gushed water for a month day and night, no hot water tap during the pandemic... I will never get back the hundreds of hours of mental energy I invested in chasing repairs over and over and over again, and the stress it caused me. I was always met with a total lack of care and basic respect, if they bothered to reply at all. They also have a very high turnover of property managers so I would spend weeks trying to resolve something with one person only to have them quit and have to start again from scratch with someone new and equally clueless, rude and obstructive. The only time I got any kind of human response was when I called head office in tears trying to get someone to deal with the rat problem after I had been told the property was unsafe for occupation and they still couldn't be bothered to send pest control out. Funny how a call to head office got someone sent the next day even though they had claimed they were "waiting for a reply from the landlord". Because she lived in New Zealand apparently, that meant she would take four to six weeks to reply to anything. Perhaps her replies were being sent by steam boat - it is the only explanation. I never got so much as an apology for being left living in a rat-infested flat for all those months, much less a rent reduction or any kind of compensation and indeed when I moved out, they made me drop the keys back to Bow, an hour each way from the property, instead of leaving them in the flat, because they had “lost their spare set.” Minus one million out of 5 stars.

Margaret · 11 August 2024