Bairstow Eves London reviews

★★★★★ 5/5

Google

I had an excellent experience working with Rej. From start to finish, he was professional, efficient, and genuinely caring. Nothing was ever too much trouble, every question I had was answered quickly and clearly, and he kept me updated at every stage without me ever having to chase. What really stood out was his kindness and honesty. He went above and beyond to make the whole process smooth and stress free, and it’s rare to come across someone so dedicated and patient in this industry. I’m genuinely grateful for all his help and would highly recommend Rej to anyone looking for support with renting. A true credit to the team!

Mohammed · 26 December 2025

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 5/5

Trustpilot

**★★★★★ Prompt

**★★★★★ Prompt, professional and genuinely helpful** Beth, Rebecca, Sally and the team at Bairstow Eves Grays were excellent. They were prompt, polite and professional throughout, explained everything clearly and were flexible around schedule. They found good-quality applicants quickly and handled viewings and referencing efficiently. I'd happily recommend them and would use them again.

Aidan · 6 October 2026

★★★★★ 5/5

Google

I had a great experience working with Mehmet. He was professional, friendly, and always available to answer my questions. He made the whole process with my flat smooth and stress-free. I really appreciated his support and would highly recommend him to anyone looking for a reliable agent.Thank you Mehmet!

Dionisis · 16 March 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Being an overall national company the service has been a great start

Being an overall national company, the service i have received from the Witham Branch has been nothing but fantastic so far as in the starting stages. The credit goes to Lauren through her empathy into what is a very complex situation and has pulled the team together to make this an easy process. Her style of keeping you updated on the whole process is exceptional and ensures the correct people get involved with the understanding behind it.

Zoe · 21 March 2026

★★★★★ 5/5

Google

Maria is an exceptional property manager, she has been managing our property since July and has never failed to let us down. She consistently demonstrates professionalism, responds promptly to all inquiries, and depicts genuine dedication to the well-being of both the property and everyone involved. Highly recommend, a very trusted member of staff within the team!

Maya · 16 December 2025

★★★★★ 5/5

Google

Thank you so much Mehmet and Rej for helping us find such a wonderful flat. Couldn’t be happier with the service we received throughout the entire process of finding an apartment that is genuinely a great fit for us. Mehmet is so accommodating and attentive to his work. We really appreciate what he was able to do for us!

Nicoline · 16 October 2025

★★★★★ 5/5

Trustpilot

Leah Roots of Bairstowe Eves

Leah Roots of Bairstowe Eves, has been absolutely fantastic. Acting like a Project liaison, she contracted suppliers who refurbed our property well in time for our new Tebants. Leah added that extra bit that made the outgoing and incoming Tebancg a breeze Based on this, we would recommend Leah every time.

Russ · 29 July 2026

★★★★★ 3/5

Google

Lazy, unhelpful, and borderline unprofessional. Our landlord was difficult to deal with, but ultimately dealt with the issues we had and returned our deposit fairly. The estate agent we had (Vitali) was lazy, and unhelpful and as soon as the contract was signed there was no help whatsoever from his side (not that there was much prior) and left us very much to deal with issues on our own. Wouldn't deal with Bairstow again when I went out of my way to use them over other local agents. Karl was very knowledgeable and helped sort things out when it was escalated to him in fairness.

Callum · 19 December 2024

★★★★★ 5/5

Trustpilot

Great Service

I've been with this agency for years and recently had my property re-let. Communication was excellent throughout, with quick replies and clear updates. A special thank you to Clairessa, who made it all effortless. Highly recommend to any landlord!

Lieu · 29 September 2026

★★★★★ 5/5

Google

I hope that the 'Management at Bairstow Eves' realise what a tremendous asset their employee David Ha is! His diligence, clear communication, and just being able to empathise with all involved in this 7 chain move will always be remembered and appreciated by all of us involved. As someone who has been in a similar office sales environment, he is the best advertisement that Bairstow Eves could ever wish to have. We thank David for going way above and beyond to finally complete the sales. David remained calm at all times. Despite many negative issues, he always found a positive solution. Give that man an immediate pay rise!!

Don · 4 November 2024

★★★★★ 5/5

Google

I had an excellent experience with Countywide, and I can't thank them enough for their outstanding service. The communication was fantastic, and they were always very helpful and on point with their responses. A special shoutout to Bahar Acaroglu, whose support made all the difference. Highly recommended

Mihaela · 16 November 2025

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

I had an excellent experience with Bairstow Eves in Bow! The team were professional, friendly and genuinely committed to helping me find the right property. They provided clear guidance throughout the entire process, communicated promptly, and made what can often be a stressful move feel smooth and straightforward. Their local market knowledge really stood out, and I felt supported at every step, from initial viewings to finalising the paperwork. I would highly recommend this branch to anyone looking for reliable and attentive sales or lettings support in the Bow area.especially mehemet and rej thank you .

Ahammed · 16 March 2026

★★★★★ 5/5

Google

Mr Mehmet was extremely helpful and approachable. He explained everything clearly and made the renting process easy and stress-free. I really appreciated his honesty and prompt communication. He was very friendly and helpful. His service was excellent.

Nidha · 11 January 2026

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 5/5

Google

Have used these guys to look after my property for 16 years. Good service and always quickly rented. Recently worked with Mehmet who got my property renovated and rented very quickly. Would recommend.

Darren · 18 January 2026

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

★★★★★ 5/5

Google

My friend and I had a great experience finding our first flat to rent in London! Mehmet was especially helpful and aided us in our house search from start to finish. Thank you for everything! Would definitely recommend using Barstow Eves.

YZC · 16 October 2025

★★★★★ 5/5

Google

Mehmet and Rejaul were great! Mehmet showed me around my new flat and the amenities in the building (even though I was very late). They both helped negotiate a great deal and contract for me when we thought the landlord might go another …

Suzie · 16 September 2025

★★★★★ 5/5

Google

I had a great experience renting my new home through Braistow Eves. From start to finish, everything was handled smoothly and professionally. A big thank you to Mehmet Dolbur for his excellent service, he was always friendly, responsive, …

Raj · 16 October 2025

★★★★★ 5/5

Google

Big thanks to Mehmet and Rej for their fantastic service! They made the process smooth and stress-free. Highly recommend Bairstow Eves Bow

Jasi · 16 March 2026