Bairstow Eves London reviews

★★★★★ 5/5

Google

Karl was fantastic and very patient with us. We initially contacted Bairstow Eves last summer to rent out our home, which took forever to get out of and finish off ready for tenants. Never pushy, never demanding but very welcome encouragement and advice when needed. Marketing the property for only a week before we had several viewings, all of whom were exactly who we’d wanted in the property. The whole process has been conducted very professionally and painlessly and we would definitely recommend Bairstow Eves to anyone thinks by of renting out their property. Thank you Karl and team BE!

David · 13 June 2022

★★★★★ 5/5

Google

Barbara Millings is head and shoulders above every estate agent I’ve ever come across. The prompt service and attention to detail is first class. My sale had a fair few complications with the buyer’s solicitor which Barbara dealt with easily with her wealth of experience and confidence. I wish I had found her before wasting so much time with other estate agents. I recommend her without hesitation.

Gary · 13 June 2023

★★★★★ 1/5

Trustpilot

Bairstow Eaves Southend. DO NOT USE!

DO NOT BUY OR SELL WITH BAIRSTOW EVES SOUTHEND ON SEA. Absolute Mickey Mouse setup where the agents dont even know who to contact to confirm a viewing! And so rude and unprofessional!Happy to explain more but not enough space!! Plenty of good Estate Agents around, I implore you not to use them!!!

Stacey · 27 August 2026

★★★★★ 5/5

Trustpilot

Bairstoweves recently acted on my…

Bairstoweves recently acted on my behalf for the sale of my property. I had an overall good experience with the staff who were great at attracting potential buyers. Staff were professional, friendly and supportive all the way through to completion. Thank you Ian, Ellie, Edina, Vasco, Scott and all the Team at Bairstoweves Stratford for all your help, much appreciated! Joy (and Nicky)

Nicky · 17 March 2025

★★★★★ 5/5

Google

We purchased a property recently through Bairstow Eves. Laura and her team were extremely helpful in setting everything up for us - the house survey, the solicitor, and all the paperwork was sorted and all we had to do was sign papers and have the money ready. Laura kept us in the loop during the whole process and helped with the many questions (sorry!) we had as we have never owned a property before. Thank you to Laura and the team for the quick, efficient and professional service!PositiveResponsiveness, Professionalism

Servan · 26 August 2021

★★★★★ 5/5

Google

Vitalii was so helpful. Everything was managed expertly and the whole process felt very professional. As a student finding a flat is a difficult process but he guided me through it and ultimately helped me find an amazing flat. I couldn’t recommend him more.

Zack · 22 August 2024

★★★★★ 5/5

Google

Easy to work with, helped me secure a tenant and work on securing a buyer whilst I took some time away abroad. Really helped take the hassle out of the process and were quick to address any issues. Special thanks to Barbara, Karl and Vitalii down Roman Rd in East London.

Pete · 13 April 2024

★★★★★ 1/5

Google

This Agency is a FRAUD!! A lot of promises on the visit (repairing the leak in the ceiling, repainting the ceiling, washing machine that does not work, no cold water in the shower...) but NOTHING has been made! They came several time but no repairs has been done. Just imagine yourself cooking and receiving in the same time water from the ceiling on your head.. A real NIGHTMARE...! We had to leave the property to an other one and we had to wait more than 3 months to get our deposit back. This Agency is just a joke, DON'T GO THERE! There are crooks! And if you still do, DO AVOID JOSEPH or DANIEL. Send me a message for more information.

Arthur · 13 June 2021

★★★★★ 4/5

Google

My main problem with Bairstow Eves/Countrywide has been dealing with a wide variety of personnel and departments. I was about to search for another agent when I received a call from Karl McWilton. He has been as good as his word. I have been dealing with fewer people, and even in a time of Covid, the current setting up of the new tenancy has run smoothly. In terms of accounts and payments, Bairstow Eves has always been accurate and prompt.

Luke · 13 June 2021

★★★★★ 1/5

Google

I had a truly awful experience with this agent as a landlord. Firstly i must mention that Will Moss was exemplary in his service to me in helping me check out the tenant after I terminated my contract with Bairstow Eves. Its a very long story for the last year but i had a new tenant move in one year ago and problems in the flat were not dealt with a in a timely manner either with the tenant or myself. Communication and follow up by the agent was extremely poor. In amongst many problems that were not dealt with by the agent for example was the very serious problem of non operational smoke detectors. This was highlighted and noted on the check in by the agent and tenant - i was notified and gave the go ahead that these smoke detectors should be fixed immediately as not only were they a moral safety measure but also a legal requirement. 7 months later i only accidently found out through a visit to the flat by myself that they had not been fitted despite my authorisation to do so. I have a complete email trail of failures on behalf of the agent to communicate in a timely manner to me and execute necessary works. I decided to try and sort out my grievance with the branch manager Joseph. However i had to make many calls to him before he rang me back - i had to chase very hard to get a face to face meeting with him. After about three weeks i managed to pin him down for a meeting only for him not to turn up. I finally managed to meet up with him and went through all my grievances - he said he would get back to me but 2 weeks later he had not come back and i had to chase again. At this point i was having to manage problems with the flat myself and it appeared Bairstow Eves did not care at all about my concerns - i had given them the chance to make amends but they just didnt come through. I was extremely unhappy that BE had knowingly allowed my flat to run illegally and unsafely without smoke alarms - How can a company their size allow this? I decided that it was best to run this flat myself rather than carry on trusting and paying BE to run it for me - so terminated the contract. A most regretful agent experience - poor communication and poor service.NegativeResponsiveness, Quality, Professionalism, Value

Chris · 13 June 2021

★★★★★ 5/5

Trustpilot

Staff at this branch especially Mia has…

Staff at this branch (Norbury) especially Mia has been very supportive. Thank you guys!

Victoria · 12 May 2026

★★★★★ 1/5

Trustpilot

ABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY

To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.

Ketan · 14 July 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Daniel McAlister

Daniel McAlister at Bairstow Eves Estates was fantastic throughout our property search and eventual purchase. From the first viewing to finalising the paperwork, he was professional, responsive, and genuinely helpful. He answered all of our questions promptly and kept us informed at every stage.

Imtiaz · 8 August 2025

★★★★★ 5/5

Trustpilot

Thank you Lisa Brookes

Would just like to say a big thank you to Lisa Brookes.I would recommend anyone looking for good customer care, attention to detail and a professional and personalised experience to Lisa. An amazing listener which was duly noted as Im quite literal and very black and white person. She understood my position thus far and how I was not happy or satisfied. Did not complain or was rude but took me on and made it her mission to get me processed and through the system as quick as possible. Because of this I now have the accommodation I want. Was very close to taking my business elsewhere. Amber brown was very professional in the viewing and answered my queries.At first I wasn’t sure whether to leave a review due to certain difficulties I came up against whilst dealing with Bairstoweves but the way Lisa took on my case and made it her mission to turn my experience around was outstanding and should be an example.

Grant · 1 March 2024

★★★★★ 5/5

Google

Karl and the team helped us find a great flat in bow and the process was smooth and hassle free. They followed up with all the extras needed to set up the flat and made sure our move went accordingly.

Estani · 26 July 2024

★★★★★ 1/5

Google

Very disappointing experience. We travelled over an hour for a scheduled viewing, only to find out the agent had completely forgotten about it. When I called to find out what happened, the staff member (Mahi) was extremely rude and unapologetic. Completely unprofessional, I will not be dealing with Bairstow Eves again.

Charlie · 16 October 2025

★★★★★ 4/5

Google

I’ve dealt with William the property manager since moving in and he has been amazing. I’d happily leave 5 stars for him. But having been left with no responses from the lettings team I dealt with at Bairstow Eves Bow from the moment I paid the final moving fees (regarding a front door lock that didn’t work as just one example), he has helped get all these issues sorted and been in regular contact. Lettings, as you don’t seem to read your emails, perhaps you might see this, is it possible to have a copy of my Inventory please?

Nicola · 27 August 2019

★★★★★ 5/5

Google

Joseph and Luke were very helpful. They knew I was time pressured to move and made sure my needs were met. They found a suitable property, completed the paper work and i had the keys in just a few days. I had had real issues getting a house for me and my daughter because l had been told no children by other landlords and agents. Joseph and Luke were very kind towards us and helped with negations to get the property we had our hearts set on. Great service!!

Louise · 27 August 2019

★★★★★ 5/5

Google

I want to thank Vitali for the exceptional support he provided during our move into our new flat. He was incredibly accommodating; making the entire moving process smooth and hassle-free. I would recommend Bairstow Eves Sales and Letting Agents to anyone in need of a reliable and helpful agents for their relocation.

Kevin · 25 October 2023

★★★★★ 5/5

Google

What a top experience with Bairstow and Eves Bow. Vitalii and Karl were so helpful with the whole process and made the stress of renting absolutely stress free. I can’t recommend enough. I will be sure to use their assistance again in the future!

Mark · 13 April 2024

★★★★★ 1/5

Google

I was helped by Luke over the last few weeks to find a rental property. At all times, he acted professionally and responded to my inquiries timeously. Thus far, I cannot fault Luke and the team. UPDATE: horrendous service from the team following departure from the property. They are holding on to my deposit and continually delaying its release. To date, I have been out of the property for more than 1 month and still waiting. If this could be zero stars, it would be.

Geoffrey · 14 June 2019

★★★★★ 5/5

Google

Cannot rate Karl and his team enough. Incredibly friendly and went out of their way to help me move into my beautiful flat and made the whole transition smooth and quick. Not pushy like some estate agents, just genuine and helpful.

Kerrie · 5 June 2024

★★★★★ 5/5

Google

Excellent service from Bow office Very patient indeed with a very long winded complicated sale I would highly recommend and a big thank you to Barbara the branch Manger Top job 👍🏻 …

Paul · 17 October 2024

★★★★★ 5/5

Google

I want to thank Vitali for the exceptional support he provided during our move into our new flat. He was incredibly accommodating; making the entire moving process smooth and hassle-free. I would recommend Bairstow Eves Sales and Letting Agents to anyone in need of a reliable and helpful agents for their relocation.

Karl · 16 October 2023