Bairstow Eves London reviews

★★★★★ 5/5

Google

I hope that the 'Management at Bairstow Eves' realise what a tremendous asset their employee David Ha is! His diligence, clear communication, and just being able to empathise with all involved in this 7 chain move will always be remembered and appreciated by all of us involved. As someone who has been in a similar office sales environment, he is the best advertisement that Bairstow Eves could ever wish to have. We thank David for going way above and beyond to finally complete the sales. David remained calm at all times. Despite many negative issues, he always found a positive solution. Give that man an immediate pay rise!!

Don · 4 November 2024

★★★★★ 5/5

Google

I had an excellent experience with Countywide, and I can't thank them enough for their outstanding service. The communication was fantastic, and they were always very helpful and on point with their responses. A special shoutout to Bahar Acaroglu, whose support made all the difference. Highly recommended

Mihaela · 16 November 2025

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

I had an excellent experience with Bairstow Eves in Bow! The team were professional, friendly and genuinely committed to helping me find the right property. They provided clear guidance throughout the entire process, communicated promptly, and made what can often be a stressful move feel smooth and straightforward. Their local market knowledge really stood out, and I felt supported at every step, from initial viewings to finalising the paperwork. I would highly recommend this branch to anyone looking for reliable and attentive sales or lettings support in the Bow area.especially mehemet and rej thank you .

Ahammed · 16 March 2026

★★★★★ 5/5

Google

Mr Mehmet was extremely helpful and approachable. He explained everything clearly and made the renting process easy and stress-free. I really appreciated his honesty and prompt communication. He was very friendly and helpful. His service was excellent.

Nidha · 11 January 2026

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 5/5

Google

Have used these guys to look after my property for 16 years. Good service and always quickly rented. Recently worked with Mehmet who got my property renovated and rented very quickly. Would recommend.

Darren · 18 January 2026

★★★★★ 5/5

Google

My friend and I had a great experience finding our first flat to rent in London! Mehmet was especially helpful and aided us in our house search from start to finish. Thank you for everything! Would definitely recommend using Barstow Eves.

YZC · 16 October 2025

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

★★★★★ 5/5

Google

Big thanks to Mehmet and Rej for their fantastic service! They made the process smooth and stress-free. Highly recommend Bairstow Eves Bow

Jasi · 16 March 2026

★★★★★ 5/5

Google

I’ve worked with many property managers over the years, but Maria truly stands out. From the very beginning, they made everything feel easy and stress-free. They’re the kind of person who not only handles the big things with professionalism and confidence, but also pays attention to the little details that make a home feel cared for. Any time I had a question or concern, they were there with a thoughtful solution and a calm, reassuring attitude. It’s clear they take pride in their work

Zain · 16 December 2025

★★★★★ 5/5

Google

Mahi has been amazing. Very helpful and extremely informative. The sales team in Bow are extremely professional. I would definitely recommend.

Mohammmed · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Rainham Team

We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!

Francis · 12 August 2026

★★★★★ 5/5

Trustpilot

Bairstow eves Billericay

Bairstow eves Billericay We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.

Customer · 23 May 2026

★★★★★ 1/5

Trustpilot

Very unprofessional rental agent

Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.

Olumide · 23 May 2025

★★★★★ 5/5

Google

The service received from Bairstow Eves in Roman Road bow was exceptional the agents handling my sale kept me informed and were proactive throughout the whole process. A special mention should go to Barbara Millings who went way beyond her remit to assist and support my family at a very difficult time and i cannot thank or recommend her enough.

Sue · 16 March 2026

★★★★★ 5/5

Google

I’m so happy with the excellent service provided by both Karl & Vitalii from Bairstow eves (Bow), I honestly cannot thank them enough, They were extremely helpful all throughout the renting process, made it super easy & smooth, dealt with everything professionally. Vitalii has been great, very friendly, professional and informative all throughout the entire process. I feel that both Vitalii & Karl both deserve credit for their hard work and professionalism. Highly recommend this company. Thankyou Karl & Vitalii.

Shaz · 17 August 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with the deposit specialist at Bairstow Eves. Soraya’s professionalism was matched only by their kindness, they took the time to explain every detail clearly and made sure I felt comfortable and informed at every step. What really stood out was their ability to balance efficiency with a personal touch; I never felt like “just another client,” but rather someone they truly wanted to support.

Maria · 16 December 2025

★★★★★ 5/5

Google

My husband and I are very grateful for great service provided by Mehmet in helping us get our new flat. He communicated everything to us promptly and was very honest and thorough. We were able to move in quickly and Mehmet got us through the process swiftly.

Nazifa · 11 June 2026

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

Barbara and Romario are great. We had tried Purple Brick earlier in the year and they were a nightmare. So we contacted Barbara at the end of February. She set-up the photographer the following week, then the viewings a week later and we had an offer a week after that. Barbara was also super supportive during the buying process, helping to chase the lawyers and housing association. Great stuff! Don't hesitate to go with them.

John · 13 June 2023

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026