Trusted Agent profile · London
★★★★★
868 reviews across 2 platforms
488 Roman Road, London, E3 5LU
Bairstow Eves's office in London, at 488 Roman Road, is rated 3.3 out of 5 across 868 reviews on two platforms, including 250 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery satisfied with the level of service provided by Bairstow Eves, and in particular Barbara Millings who has worked tirelessly and professionally from beginning to end during the whole process of selling my property on the Isle of Dogs. So so pleased I chose Bairstow Eves and would absolutely recommend them.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBairstow Eves, Sudbury
I cannot fault the service from BE, Sudbury.From the moment David came to value the property, my 80-year-old dad felt secure that his home of 50 years would be sold with care and integrity. David, Sophie, and Ross were exemplary in their conduct and ensured that the family was at the heart of the process.Despite a huge number of setbacks, the team never waivered and ensured that my dad's home was sold at its highest possible value. Pricing was realistic and the discussions were always open and honest. The team at Sudbury always kept us in the loop and I would not hesitate in using them again.Thank you for being the best team and ensuring my dad felt comfortable in selling his home.Craig
5/5
TrustpilotClaire Reene of Folkestone branch was a…
Claire Reene of Folkestone branch was a pleasure to deal with, property valuation was spot on; found a buyer pretty quickly and she worked hard to get completion of the over the line when solicitors were slow and unresponsive. I don’t hesitate to recommend her and this branch.
5/5
GoogleVetal was very kind and helpful. Had a great experience and would highly recommend for anyone who needs to move asap without hassle.
Thanks Mariia for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMehmet and Rej offered us a warm, friendly and professional experience in renting our apartment from start to finish. Quick response time, quick turn around, always available to pick up the phone with any queries. Without a doubt I would recommend
Thank you for your kind words, we are so glad to hear that Mehmet and Rej provided you with a warm, friendly, and professional renting experience. We strive to offer quick response times and always be available for our customers. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI would strongly discourage anyone from…
I would strongly discourage anyone from renting student property through Bairstow Eves based on our experience at 14 Devonshire Promenade this year. During the middle of winter, our house was left without heating for three weeks, which is completely unacceptable, especially in freezing conditions. We were initially told we would receive compensation for this, but that promise was later withdrawn without proper explanation.
5/5
GooglePurchased a property with Bairstow from this branch. Very smooth process and very friendly agents.
Thank you so much for choosing Bairstow as your property provider! We are thrilled to hear that our team made the purchasing process smooth and that our agents were friendly. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotI highly recommend Bairstow Eves…
I highly recommend Bairstow Eves Sudbury, Ross, David and Sophie were great at every opportunity when buying our first property, bungalow.After being let down by another estate agents across the road, me and my partner were very nearly at the point of giving up looking for a family home, but David and co soon turned that around! Constant updates via email and phone calls made buying a property feel natural at every step possible! Thank you for all the help and guidance when required, you guys have been great 🤩
5/5
GoogleFound the whole process super easy and stress free. Thanks Karl! Would recommend.
Thank you Maisie for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAVOID AVOID AVOID Jason Jessica and Freddie
AVOID AVOID AVOIDI recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome.The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time.Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury.Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent.I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.
5/5
GoogleThe local agent Barbera Millings was Ace ! Her wealth of local knowledge and vast experience shone through and made all the difference. Highly recommended Agent. Am so pleased that I did not use an “online cheaper alternative” My friends have been attempting to sell a similar flat nearby for some time unsuccessfully via cheaper online agent only.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotProfessional and thorough experience
Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.
5/5
Trustpilotshe is an excellent estate agent
estate agent of the year Naomi Hughes bairstoweves tamworth. I've had a few problems. and Naomi. has sorted them out. she is very quick and polite and just gets things done thank you Naomi
5/5
TrustpilotAbsolutely fantastic team at tamworth.
Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha 😂.Dec is cool and calm and explained the process in a way I could understand.👍Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. 😉.Xxxx
1/5
TrustpilotRomford Branch - (Mostly) lovely people, useless organisation
The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves £3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a £3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.
5/5
TrustpilotExemplary team at Bairstoweves
The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.
5/5
TrustpilotJust sold my flat with Scott Lewis at…
Just sold my flat with Scott Lewis at the Stratford Office. He kept me updated regularly by email and made sure the property was secure when empty and awaiting the sale to go through. Whole process start to finish took about 4 months which is pretty quick for that part of London.
1/5
TrustpilotI sold a house, overcharged for fees, headache
L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.
1/5
GoogleBooked an appointment for 4:30PM, they didn’t show up. I called for about 40 minimum my call was ignored. I wouldn’t recommend.
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleJoseph was absolutely first class with his professional and friendly service and I couldn’t speak highly enough of his work. Having dealt with him as the guarantor for my son and his partner’s first flat Joseph was brilliant from the first viewing all the way through to completion and moving in. Made the move very smooth and easy for them both which I’m very grateful for.
Many thanks Paul for taking the time to leave us this fabulous 5* review and recommendation. Best wishes, Lucy
5/5
GoogleVitalii and Karl were absolutely brilliant! Thanks to them we managed to get a home at the last second. Super professional and made sure every aspect has been explained to us and taken care fast and efficiently. Thank you from the bottom of my heart!
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotOne star because no stars is not an…
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
5/5
GoogleDavid was simply fantastic!! He went out of his way to help me, including a couple late evenings when I needed to show the place to some friends! Great service
Many thanks Benjamin van Heerden for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the very beginning, the staff at Bairstow Eves went above and beyond to help us find our new flat. Joseph and Luke were particularly helpful and always did everything they could in order to make the process smoother and easier for us. They were always on top of everything and kept us updated, so our move was quick and painless. We couldn't recommend them highly enough.
Thanks Alfie for the wonderful 5* review and recommendation! It's great to see that our Bairstow Eves team once again provided a professional and friendly service, I will of course pass your kind words on to Joseph, Luke and the team. Best wishes, Lucy
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