Trusted Agent profile · London
★★★★★
866 reviews across 3 platforms
658, High Road Leytonstone, London, E11 3AA
Bairstow Eves's office in London, at 658, is rated 3.3 out of 5 across 866 reviews on three platforms, including 248 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotDont use them
Lee came round really sold us a good service and value for money. We trusted him and signed up, what we have got so far isnt good. We got 6 viewings and only 3 turned up. The estate agent turned up 20 minutes late for the viewings and then she had a conversation with my neighbour about him just selling his flat. The people viewing over heard and this effected the offer to me. So unprofessional and I would not use them again, let hope the flat sells.
5/5
GoogleWe are first time movers and the process has been made so much easier to cope with due to the amazing service helping us every step of the way. Highly recommend using these guys to friends and family. Thank you for all your help and guidance. Shaks
Thank you Shakil for your glowing 5* review of our Bairstow Eves team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
1/5
TrustpilotHonestly I wish it was possible to give…
Honestly I wish it was possible to give zero stars.Landlords and tenants alike should avoid this company. Firstly, I was basically tricked into changing my energy supplier to Spark energy, who put me on an incredibly expensive tarrif without my knowledge or consent, Bairstow eves did NOT inform me about any of this. Spark energy comes bottom in almost all rankings of energy suppliers. Maybe thats why they have to force people moving home to switch to them? Similar happened with my water bill. I somehow ended up with three water accounts for the property.Secondly, Bairstow eves did not have a copy of the keys during the whole of my tenancy. They gave me the only set, and then asked me to bring them into their office so they could have another set cut. Highly inconvenient, and when I picked the keys up, they still hadn't had a set cut. So i took the keys, and had they needed to gain access, they would have been unable to do so. When i gave notice and moved out, no one contacted me about checkout or handing the keys back. I wonder if the homeowner was aware of this?Thirdly, now I have moved out (several weeks ago) no one has contacted me regarding an inspection, checkout or deposit. Absolutely pathetic.
1/5
TrustpilotTerrible Company
I have experienced Bairstow Eves as both a buyer and a seller and my opinion of them could not be much lower.I had my flat on market with another agents who did their best but things ran out of stream after about 9 months so I switched to Bairstow Eves hoping I could kick start things again.I will say that the flat is not in good repair and the lease is short but the asking price has been substantially reduced to take account of this.All I have had in 3 months is 2 offers,both well below the asking price.There seems to be little effort made to negotiate or put themselves out and I just wonder how they stay in business.They do not seem to want to do anything to earn their commission.I will be dispensing with their service.On the purchase front I was met with the same laissez faire attitude and lack of communication and my purchase fell through,not completely their fault,but I feel I was misled about the reliability of the seller then just left in the air for weeks without contact.
1/5
TrustpilotRented a flat in Leyton for 2 years…
Rented a flat in Leyton for 2 years through them and paid full rent 6 months in advance for the whole duration of the tenancy. Gave more than a month of notice that i wished to not renew the yearly contract, before the tenancy was coming to an end. I greatly facilitated finding new tenant/s by providing my own free time for viewings (the letting agent was quite unprofessional and crammed in up to 6 viewings in the span of half an hour! and he contacted me on whatsapp for viewings he had already booked for late evenings, without asking if i could even be at the flat!). I contacted the agency only ONCE, about a small problem with the boiler, and that was towards the end of the tenancy. I was promised a full deposit refund (even though I didn't demand it, and I'm happy to be charged for small damages, that are unavoidable when you live in a place for two years). It has been 4+ weeks, no deposit in sight!! The person who is SUPPOSEDLY in charge is constantly on holiday. I thought they would be trustworthy, but now i worry about the safety of my bank account (I provided them my bank details).
1/5
TrustpilotStill charging renewal fees.
Renewals fees banned as of June 2019, determined exploitative by the government.My renewal is due in Feb and they're still going to charge me 125 quid to renew for a further 12 months and can only do so legally because I signed before the ban came into force.They still hold £450 deposit from my previous tenancy with them because of a dispute with the land lady, when I contacted them for assistance they very rudely turned me away.Wont be using them again.
1/5
TrustpilotRubbish estate agency
Been attempting to buy a property that was marketed by this so-called estate agency. Their service has been totally awful: ignoring all forms of communication, happy to tell you all sorts of rubbish about leaseholds which was completely incorrect and just generally rude, uncooperative and useless. Surprisingly, even my solicitor stated that she was sick of their harassment.Sorry to the seller that I had to pull out but this company is not really fit to act as an estate agency.
5/5
TrustpilotI have been letting my property through…
I have been letting my property through Bairstows for a number of years now and my recent experience with them has been exceptional. The Letting team of Jamie,Charlie and Jess did an extremely professional job with advertising, viewings with continuous feedback throughout the process. Highly recommended.RegardsKeith N.
5/5
GoogleOzzie and Moss helped us find our ideal rental flat in the right place at the right price. They were helpful throughout the process, answering our questions and relaying information to the landlord promptly. It's heartening to know that there are helpful, thoughtful agents out there.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy
1/5
TrustpilotBeware - Negligent Property Management Company
Awful management service that has resulted in my being thousands of pounds out of pocket and having to seek legal advice. Bairstow Eves badly mishandled the tenant, who ended up leaving the property and refusing to pay rent. Their contract was so poorly put together that despite significant pet damage to the carpet, repainting several rooms in garish colours, breaking internal fittings (cisterns) and wrecking the garage door, I have had to foot the bill because the takeover of the property was so shoddily handled. Their 6-monthly inspections of the property (which they only carried out because I insisted on it) were negligent and they failed to spot water damage from a leaking boiler, which the tenant had failed to report. Utterly disgraceful company. Do not risk your money - go anywhere else but Bairstow Eves.
1/5
TrustpilotTotally let down by tamworth branch
Totally let down by tamworth branch. They suggested I put my furniture and belongings in the out buildings to let the buyers move in and I would collect when my new house was completed in a few days , after leaving the furniture the buyers complained about the contents been left and we met in the estate agents face to face , Aleisha said that I had told her there were just a few items to store and this is what the buyers were led to believe , this is absolute rubbish she knew I had a houseful of furniture , she just wanted me out the house . I have had to move all the contents again and been given a court order , it is sitting in storage now and costing me a fortune because of this estate agent .
1/5
TrustpilotWorse letting agency I ever had
We've been renting with them for 3 months.The moving date was known 1 month before we actually arrived and on the actual date the beds were not even there, one of the bathrooms had to be fixed and today is still not ready as is leaking downstairs and had fire brigade to jump in from the windows while not at home 3 times.In the pre-letting agreement, we were supposed to get some furniture, which we still don't have.The personnel of the agency is not helping either. Really disappointing.
1/5
TrustpilotRenters beware!! Ensure you request a clean property!
Viewed a property and despite the mess accepted the property accepting that it would be cleaned when the tenants left. It wasn’t. Move in day was a nightmare, food left in fridge, open tins and all, place filthy, urine around toilet seats, utterly filthy. Bairstow Eves response was it was my fault as I should have requested it to be cleaned as a prerequisite of taking to property. I’ve never heard of anywhere that you have to request it be handed over in a habitable state. Unacceptable!
1/5
TrustpilotA review of the romford branch
A review of the romford branch. We have been with Bairstow eves / county wide for several months. In the period we have had many issues. Of times of four viewings booked and one or none actually turn up, never a follow up call on the Monday after the non show of viewers. Management change in the period didn’t change the situation. We’ve had never had an agent actually attend the property with a potential buyer. We were suspicious that the majority of the viewings are actually fake. As every time we threaten to move away from Bairstow they seem to find more viewings all over the weekend when they’re unavailable to speak to about the no shows. Many many ruined weekends waiting for these potential buyers is tiresome at the very least. Especially if you only get weekends off from your work. Be mindful when opting for selling with this branch. I can’t speak for any other branch. Re - Allison ward
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would! They kept holding deposit unlawfully and without respecting the pre agreement signed by both parties, rude behaviours shouting on the phone and claiming to be the best! Avoid if you can rent somewhere else!
1/5
TrustpilotPoor Service
Recently I made an appointment to view two property for buying. In order to book the appointment I had to submit mortgage deed and other necessary documents, only after viewing this document they ll allow you to book the property for viewing. I understand its their rules and regulation and I have to obey. All documents had been verified and my appointment booked a week before. On the day of the appointment, the agency people came but they took the wrong key for the first house and I was like that's ok we ll rearrange for viewing and I asked can we move to the next property, they mentioned they hadn't got the keys for the second property as well. I lost my patience here, they check a lot of documents to book an appointment and they forgot the main things that is needed for a house. They needs to work on this in rules and regulation before question buyer a lotPoor customer service, very bad experience right from the start of booking appointments. Never suggest this agency to my friends either for letting or buying a property
1/5
TrustpilotAppalling service and bad…
Appalling service and bad communication. Do not use their estate agents Countryside as they are worse and you get charged for extras not even heard of and I worked in conveyance solicitors just thieves and bad service. You can never get hold of them either. Baistow Eves also lied about reasons for delay as covering themselves. Use professional estate agent and local solicitors lesson learned!!
1/5
TrustpilotTerrible company. Fake issues and no deposit returned!? Scammers
Terrible company, absolute set of charlatons. They scam you during tenancy by making up false issues which they cannot backup with proof, and then when I ended my agreement with them it's been 5 weeks of promised deposit return and nothing received. Scammers, avoid!!!I will be contacting Trading standards
1/5
TrustpilotBairstow eves Gidea Park an absolute…
Bairstow eves Gidea Park an absolute joke. Three people handling the case of a 76 year old lady waiting to get into a retirement home having moved up from Devon. Staying with daughter who’s given up her bed. Michael Simpson been contacted and aware of situ. Promised weekly updates as the ‘vendor’ doesn’t want him to pass on details.Approx 6 months later can’t even return phone calls as office has permanent answer phone. Obviously vetting their calls. So frustrating as this elderly lady is a recent widow which in itself is enough. I’m honestly disgusted with Bairstows customer service . I wouldn’t use them if they were the last estate agents on this Earth. NO INTEGRITY!!!!
1/5
TrustpilotWorst estate agents ever
This has to be the worst estate agents on the planet. With the manager being one of the worst things, he doesn't know basic things his own staff have to correct him and the communication between them is horrendous. These people handled our property situation very badly which later led us to withdraw from the whole thing. Don't let them trick you into going with their solicitors countrywide. They are absolutely useless and the estate agents will state that the solicitors are quick but they charge close to 2k and cant even reply to an email quick enough because apparently "they don't have enough staff". Their knowledge of a property is so bad that you can't really ask questions because they really don't know no basic knowledge of it. In this particular branch they have a lady working who's name I do not know. Its not Jade she's great but another lady who is really rude, she's reluctant to give updates on property situations and will talk to you like she's better than you. Please avoid them but if you have to then be cautious and don't take their word for anything expect the worse because they have the worst working there.
1/5
TrustpilotI will never use Bairstoweves
I will never use Bairstoweves! Me and my partner have put offers on 2 different properties and both times Bairstoweves ruined it for us! First time we had an offer accepted, we were about to start paying for checks but they then got a higher offer and pushed the venders to accept. Second time we offered £2,000 over asking price, their offer was under asking price and they again pushed the vender to go with them!! They are forceful, rude and just an awful company! Do not recommend at all! They have knocked our confidence right down AGAIN and now worried they are going to wreck it for us AGAIN. Stay clear of them! Thanks a lot.
1/5
TrustpilotSimply awful.
I’m Been with bairstow eves for two years and I and my husband are not happy and nor was the landlord. 1. Fees are an absolute rip-off. Nearly £2000 up front for... I'm not sure what... £700 deposit fair enough... one month's rent fair enough... but nearly £600 in fees you are joking? Other letting agents in the area it's around £250! 2. They lied to us. When we first signed up we asked if there would be a tenancy renewal fee. They said no. Lo and behold 11 months later they ask for £120! And then phoned us several times over the month asking us to pay it even though we said we would pay it on a specific date. 3. They don't fix things. When looking at the property we were promised they would fix a fence panel. We contacted them once a month for three months and no response. We fixed it ourselves. 4. Our cooker broke and they took days to contact the landlord. 5. They phoned us the day before to schedule something, hubby took the day off and they didn't show! 6. Contacted them many times and they just don't fix things! That's IF they answer. 7. The office is seemingly run by kids who really know very little. They didn't even understand how a marriage certificate proved change of name or even spell the name correctly.
5/5
TrustpilotThere absolutely amazing in the…
There absolutely amazing in the Woodford green branch Georgia and Carl from the lettings team are wonderful they went above and beyond to help me through one of the most stressful situations of my life i actually couldn’t thank them enough for all the work they put in to get me a new home. I feel so valued as a customer I would most definitely recommend them there customer service skills are excellent there communication is excellent never had to wait too long for a call back they made this whole thing so much easier for me I absolutely love them there.
1/5
TrustpilotTOO BUSY TO ANSWER OR REPLY
Romford branch - polite on the phone, but useless, although considering they rarely answer the phone and don't return messages, they could be deemed rude. I wanted to change a property viewing appointment time, but was told the sales team were in a meeting, and that it would be finished in 10 minutes (when they answered the phone that is). Phoned half hour later, they were still in a meeting. Phoned every ten minutes for an hour from therein, left two messages and got no answer or reply. They finally answered when I got to the property, but by then the viewings had finished. Just phoned them twice today (two days later) over the course of an hour, but still no answer. Hopeless.
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