Bairstow Eves London reviews

★★★★★ 2/5

Trustpilot

Failed property purchase

I tried to purchase a property through Bairstow and Eves in Grays, was promised a quick 2 months sale after the offer was accepted, after close to 3 months I received a call from my solicitor that the sellers have decided to keep the property. No one from Bairstow Eves thought it would be important to also inform me, and a week later I now see that the same property is back on the market advertised by the same agency.They have failed to inform me while the property was originally advertised that even though it was a freehold house, there was a management company involved with maintaining the square. When asked about it, I was told that they were not aware of it, besides I should not worry about it because it will be a small amount anyways. As expected, the management company slowed down the sale and refused to release any information until the sellers paid all the money they owed to them. I'll give them 2 stars instead of one since this was not entirely the agent' fault as the sellers have been extremely difficult to deal with, however there is no excuse for not keeping me updated about why the sale fell through and why the property is back on the market all of a sudden.

Peter · 15 June 2017

★★★★★ 1/5

Trustpilot

Rubbish!

Rubbish!Booked a valuation via their online portal and had confirmation back it was in the diary. Shortly after got a phone call asking to reshuffle half an hour later. I agreed I could do it provided they were out within the hour (I had another appointment).I was promised a call back......sure enough no call back, no one turned up at the suggested times, no one rang to confirm, apologise, reorganise. If they can't even do something as simple as book a valuation or turn up for an appointment or bother to pick up the phone or drop an email, what hope is there for them to sell your home.Why are estate agents so appalling at basic communication and treat the people who generate their commision with such contempt.

Lynne · 9 May 2017

★★★★★ 1/5

Trustpilot

I’ve only had limited experience with…

I’ve only had limited experience with estate agents but I can’t believe you’ll find many worse than this shower of incompetent lying fraudsters.I’m not going to bore you with the intricacies of my experience with them, just to say - they don’t act as instructed, they lie to cover their tracks and then, after being sacked, they attempt to steal your money.I sincerely hope this company go out of business. Avoid like the plague.

Drew · 25 August 2020

★★★★★ 1/5

Trustpilot

Terrible agent bairstow eves ( medway parade , perivale )

About Bairstoweves, Perivale, Medway parade location :I put offer on the house, was accepted. They pressurize me to use their financial service, which I accepted. I met Mr. A Kakkar, their financial advisor, on 2 different occasions. It was useless. I couldn’t any competence in him. I decided to take another mortgage broker. After that Mr. Kasru Ali, agent was dealing with the case, tried continuously to cancel the deal. He was terrible. He was always treating there is higher offer than yours available. He was telling you should be lucky to get the House. Anyway after I paid for my mortgage, solicitor, valuation and survey. Based on survey report I asked for £5k reduction. On this stage they cancelled the deal and find another “offer”. They caused to loose the house, pay around £2000, and affect my credit score and waste of 3 months time. Never deal with them. They are false and dangerous. Before dealing with this estate agent read the independent reviews in various homepages.

Neighbor · 11 February 2017

★★★★★ 5/5

Google

Really helpful and very quick in finding me a flat and sorting out all the paperwork. Excellent communication and updates. Thankyou Elaine.

Hammad · 13 June 2023

★★★★★ 1/5

Trustpilot

Fraud company I will raise my voice at every forum i…

I will raise my voice at every forum i already complain to multiple platform i am giving it to media as well i ll keep chasing them this is a fraud company took my holdi g deposit and not giving me back even not picki g my fone now they are cheaters and bunch of liars

ABBAS · 12 April 2023

★★★★★ 5/5

Google

We used this agent to get our new flat and they were super helpful, professional and friendly. All communication was great, they were responsive and we really can’t fault them at all!

Chenai · 13 June 2022

★★★★★ 1/5

Trustpilot

Worst Agency (not even 1 star)

I had rented a property through Bairstow Eves, Leytonstone. They showed us the property with lots of issues, when contacted for repairs after moving in they refused to repair by saying Landlord has no money.At the time of Inventory check nobody showed up. They even gave us the wrong keys. So we had to wait one week to move in without properly checking the things in it. We moved in with our 2 month old baby. Because of broken windows (hall, kitchen, bedroom) baby got fever, cold and cough. Property has broken cupboards, broken windows, broken furniture, broken bathtub, No cold water with extremely hot water for shower. We sent them an email about issues and they took 2-3 weeks to respond and to acknowledge. So we have to vacate the property after 2 months with their response 'Issues too extensive to repair'. When we asked for deposit after vacating the property, initially they said the issues were caused by us by blaming us and not given deposit for 3 months. After sending repetitive mails and raising the dispute with myDeposits.co.uk they agreed to refund. We have lost our deposit with no fault from our side.

Prasanth · 26 February 2016

★★★★★ 3/5

Trustpilot

Disingenous - the truth is a stranger to this lot

In 2014 I was looking for a property for a friend who is abroad a lot - saw two flats marketed by Bairstow Eves in B46. Staff were effusive. Turned up on time. Pleasant and charming. But they were unable to be straightforward, assuring me that the (frankly grotty) flats were in great demand and they had received offers near the asking price. It turned out that they did not have formal instructions to market one and the other was a health hazard. And when my neighbour bought his flat through them it turned out that they had got, shall we say, muddled about what he was buying.....for him to tell the story....

Nan · 21 February 2016

★★★★★ 4/5

Trustpilot

Eilish the property maintenance manager…

Eilish the property maintenance manager respond promptly to the complaints raised about the heating of 219 Sadler Road and solve the issue within 24 hrs

Rufus · 27 December 2024

★★★★★ 1/5

Trustpilot

I sold my house with Bairstoweves ,,it…

I sold my house with Bairstoweves ,,it was sold for a very low price for a quick sale I needed ,they told me if I use their recommended solicitors thw commission I have to pay would be less. They work with Cavendish legal group...they are the most useless law company ever..you can never reach tger either by phone ...the whole experience was awful.

Amber · 29 June 2022

★★★★★ 1/5

Google

THE WORST letting agency ever. They never respond if you have issues, your agent changes every 2 months and no one informs, they don't give your deposit back and they charge for house cleaning because they wait half a month to do inventory checks after you move. They take 5 months to remove prostitutes even though you have made complaints about being harassed at 2 in the night. They don't replace the security locks in the building even after 3 months of being broken in. We have moved out and we still waiting for our deposit to be reimbursed. Please never rent from them.

Divya · 15 June 2014

★★★★★ 4/5

Trustpilot

Selling our house

Penelope was a great help going above and beyond as we sold our house 🏠 during difficult times during Covid thank you

Alyson · 21 April 2021

★★★★★ 5/5

Google

Very happy to have found this agency. Only great lads working there and they’ll go the extra mile to help you find the best home for you. Found a home with four bedrooms at the best price possible, thanks again guys.

Fabio · 13 June 2020

★★★★★ 5/5

Trustpilot

Mellissa is the friendly staff

Mellissa is the friendly staff and quick response for any enquiry. It is a great experience for rental a new home.

Lawrence · 12 May 2021

★★★★★ 5/5

Trustpilot

Amazing experience

Amazing experience with the Cannock team! Just bought a house and they couldn’t have been more helpful. They were very friendly and supportive the whole way through from acceptance to completion. Kerry, Brandon and Jas are top tier! Thank you so much from all of us including our pup! 😊

Amy · 3 August 2023

★★★★★ 5/5

Trustpilot

Very professional

Very professional in the field of lettings and an excellent customer care from day one to when we got our keys. Very supportive and sent us a video viewing which enabled us to make a decision on the property and its just perfect.

Kingsley · 17 January 2024

★★★★★ 5/5

Trustpilot

A massive thank you to Laura

A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body

Dave · 17 December 2020

★★★★★ 5/5

Google

The process was quick, and I'm very impressed with the agent Mesba Oyon, he's very helpful and polite.

Stacy · 18 July 2023

★★★★★ 1/5

Trustpilot

The worst letting experience ever

The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.

Anna · 12 December 2019

★★★★★ 5/5

Trustpilot

I would highly recommend Bairstow …

I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!

Munick · 27 April 2021

★★★★★ 1/5

Trustpilot

promoting zero deposit scam when I have…

promoting zero deposit scam when I have enough for the deposit, ending up paying extra and zero service for the whole tenancy. Not recommended!

Pat · 4 December 2024

★★★★★ 5/5

Trustpilot

Elaine and Adam are amazing from…

Elaine and Adam are amazing from Wanstead branch. They are super organised and get things on time always find us good tenants. Thank you. M&J

Jaime · 19 November 2024

★★★★★ 4/5

Trustpilot

My review is based on buying from Bairstoweves not selling/renting

I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.

John · 6 September 2018