Bairstow Eves London reviews

★★★★★ 1/5

Trustpilot

BE Purley, Incompetent, Irresponsible

Disinterested, uninformed, dismissive. Is how I would describe the "Fully managed" lettings service at the Purley branch. At one point I was asked to Google the answers to my questions. As I was an overseas landlord, I relied on the agency to alert me about issues at my property in a timely manner. Big mistake. They were usually months late to pick up any issue by which time I had heard about it from other sources and sorted it out. Also, someone whom I have never met or spoken to at the branch completely misled my tenants as to how long I was likely to be away and consequently how long they could expect the Let to be. Irresponsible and unprofessional. I had complained through the company's complaints process due to a litany of omissions on their part and they offered me £50 to close the matter. Really? If you do go with this company please be prepared to do all the work yourself.

Anand · 30 June 2021

★★★★★ 5/5

Trustpilot

Bought a house…

Bairstoweves Branch collier row We bought the house from here we are very happy because Muhammad Khan helped us alot His nature is very good and he listened to all our talk and gave us a good opinion we will tell everyone If someone want to buy a house that you must meet him he will help you ..

SOM · 13 October 2023

★★★★★ 5/5

Trustpilot

Excellent experience with the Biggin…

Excellent experience with the Biggin hill branch a special thank you Caroline for all her help.

Carl · 31 May 2023

★★★★★ 4/5

Trustpilot

The sale of our house…

The sale of our house felt much easier process mostly because of Bairstow Eves staff kept us updated as the process went along. Huge thanks to Claire and the team.

D · 17 October 2021

★★★★★ 4/5

Trustpilot

Great service

My husband and I saw a number of wonderful properties to rent listed under Bairstow and Eves in South Woodford area. When we finally found a property we liked, Elaine and Adam helped us in the negotiation process and enabled a seamless check-in into the new home.

Archana · 12 June 2024

★★★★★ 1/5

Trustpilot

Had them round to value my properly

Pushy and persistent to the point I’ve had to block their number.

Clare · 21 September 2025

★★★★★ 1/5

Trustpilot

WORST RENTING EXPERIENCE OF MY LIFE

DO NOT EVER rent with this Branch (Bow, London)!!!From top to bottom these people are CROOKS who will try and CON you out of more rent or property management fees! They will happily ‘sell’ you a property and take your money and that is where their ‘customer service’ ends.They are difficult to get hold of if you have a problem, blame the landlord for their slowness in replying, with one occasion we were left without hot water and heating for over a week!!!! They don’t take note of any faults within the property upon the very rare inspections they conduct.Then there’s the issue with check out and inventory checks in order for you one leave the property and two have any chance of getting your deposit back.Whether it’s Bairstow Eves or Countrywide no one is willing to take responsibility for anything or help you get to the bottom of a problem regarding leaving. One woman had the audacity to tell me I had to contact another employee within the company to get an email to prove the date on which the landlord had agreed to let us leave prompting the following response “I don’t actually know what any of you get paid to do?”It honestly beggars belief as to the sheer incompetence of a nationwide company.So do not trust a word Karl, Nick, Sam or anyone else with in this company says to you, get everything in writing and Keep all correspondence.

SB · 30 April 2021

★★★★★ 5/5

Google

Finally found a flat that we both really liked with a competitive rate. We've been looking around for over three months. Really appreciate all the assistance by Mr Mohamed M, from the moment we got in touch. We will be recommending the company for sure. Keep up the excellent customer service.

Abdul · 13 June 2020

★★★★★ 1/5

Trustpilot

Clapham Junction Branch - Do not trust this company **Disappointed**

I had taken on this company by mistake of another company, anyway when I realized this I still went ahead with them. Now my problem with this company is the tenants paid the rent on the Saturday 14th February 2021, by bank transfer.Now, I called bairstoweve and deliberately spoke with the Manager Ryan on Friday 19th February, so that I could get to the bottom of why I had not received the rent as yet. Ryan told me that he would contact their accounts team and get back to me but he never did.I called his office 2.30 half hours later only to be told that he had left for the day. Another colleague said they would contact Ryan and he said he will call me back or someone would call me back that day. Which they did not, nor did anyone call me back the next day Saturday. It is not a lot to want to find out why I have not received the rent 7 days after they received the money from the tenants.

Sharon · 21 February 2021

★★★★★ 1/5

Trustpilot

Lie just to get you Off the Phone.

I have had this company for the past 4 years and have always had problems with the customer service rep. first day moving into the property I call the rep requesting assistance with he heater, all she said was "GOOGLE IT". Yesterday my heater broke and British Gas should have been sent to fix the issue. They CS. Rep Lied to us, telling us an appointment was booked and the engineer should be visiting between 9 am to 6 pm. I called this rep 3 times throughout the day to verify the appointment. At 6 pm I call British Gas to ask when this engineer will be passing by, to my horror there was no appointment booked. With a 9-month old child at home, -5 degrees outside, no heating and no hot water. she lied just to get me off the phone. Now I have to wait until Monday to get heat a home. today is Thursday. Avoid this company as all cost.

Andrě · 14 January 2021

★★★★★ 5/5

Google

Thank you very much to Mr Mohamed for making it a very smooth and easy transition for me, my wife and kids really appreciate all the help that came from you with our first property move will be recommending you to all family and friends thanks once again Mr adam

Drone · 13 June 2020

★★★★★ 1/5

Trustpilot

Lost my buyers after 5 months because…

Lost my buyers after 5 months because this company would not ask the vendors of the property i was buying if they would be willing to move out as they had given me a date to wait 4 and a half months because they were buying a new build so I called the company and was told find new buyers the are rude and think they can say and do what they likeI DO NOT RECOMMEND BIYING FROM THEMMansfield branch are dreadful

Martin · 3 December 2020

★★★★★ 1/5

Trustpilot

Stratford branch Louise is her name

Stratford branch in e15 area her name is Louise and she is by far the worst agent on this planet how she got a job is well beyond my mind. I had my property put on rent and she found the worst possible tenants stinky dirty bengalis who then gave it to other people without letting us know and she never once is 5 years went to check on the condition of my property I give this agent -150 out of 100 most useless agent ever.

No · 28 November 2020

★★★★★ 1/5

Trustpilot

SHOCKING COMMUNICATIONS! AVOID!

SHOCKING COMMUNICATIONS! We entered negotiations to purchase a property. When communications began it was a relatively normal process with the back and forth conversation between ourselves, the agent and the vendors. After rejecting multiple offers on the same day. We eventually upped our offer again with a reasonable offer which caused the vendor to keep it on the table and only what I can call "stalling" for time. After us constantly chasing we gave the vendor plenty of patience and time to decide only to be fobbed off by the agent with "We can't get hold of the vendor" or "the vendors need to have a conversation". We were promised a decision multiple times on different days only to be left waiting. A few calls to update us out of professional courtesy from the agent would have been sufficient. After a week and a half they finally called and rejected the offer we had on the table only to sell it the same day. It appears they were stalling for a better offer, making us the backup plan. We'd have much rather the transparency and told from the start that our offer would be considered if no better offers came forward. Instead we kept being put off with various excuses which seemed strange at the time. A lot of people would just say that's life, move on which we have. There's plenty more properties out there! However I just wanted someone to know about our unpleasant experience as I wouldn't want others to go through it. Don't get me wrong a lot of the control is in the vendors hands which is fair enough but now I'm inclined to believe the estate agent was also in on it. A carrot on a stick comes to mind.Once again we were made to feel like a backup plan! If we feel this uneasy during negotiations, I don't have much confidence in completing a purchase with them. What happened to honest ways of negotiating and doing business nowadays!?

Brad · 4 November 2020

★★★★★ 1/5

Trustpilot

Con artists

DO NOT USE. I used them to rent out my property it was agreed 1/2 month payment for finders fee. When I received several hundred pounds less. They had only given me bottom copies to sign tenants agreement etc. I trusted the manager Jason Hatton & lettings agent Freddie Wealand they are both dishonest untrustworthy people. Mr Hatton promised to get me back my £ or he would “pay it out of my own pocket “ yet another lie he simply passed it on to a line manager whom said I signed the documents & tough basically.I was told that their nickname in the agents circle is B’std Thieves not Barstow Eves well that’s a nick name well suited

Mr · 8 October 2020

★★★★★ 1/5

Trustpilot

Truly an awful experience

Truly an awful experience, they got me to sign the contract and even told me to put the utilities into my name, then informed me the current tenants were not leaving. When I asked for my holding deposit back they promised it within 3 to 5 days and on the 6th day I'm still waiting. You'll understand why estate agents have such a poor reputation once you deal with these guys. Avoid at all costs if you value your sanity. Truly awful experience

BV · 5 October 2020

★★★★★ 5/5

Trustpilot

I have just sold my house with the help…

I have just sold my house with the help of Bairstow Eves.

Ms · 26 August 2025

★★★★★ 1/5

Trustpilot

Expect awful experience with Bairstow Eves

Awful experience dealing with these cowboys as a landlord and my tenant also had a regretful experience with Bairstow Eves.I was pressurized to sign ToB that is not readable, tenants were not properly inducted on the property and had to experience days of electricity blackout due to not informing the tenant on how to manage the electricity payments. Refused to handover my property after 3 terminations of the property management notice.Deducted monies unjustified and illegally from rental income.I have had to refer to them to the property ombudsmanIf you are having any issues with them make a complaint with the property ombudsman to get things right.

Ade · 29 September 2020

★★★★★ 5/5

Google

I'm extremely happy with the service that I got with Bairstow Eves, myself and my wife were trying to find a accommodation to stay, with had great help and support from Ozzie and Moss. We're extremely satisfied and happy, would recommend to friends, family anybody who wants a property.

Lee · 13 June 2020

★★★★★ 5/5

Trustpilot

Highly reccomended

Hi, I found Megan extremely helpful, she answered a lot of my questions promptly and kept in contact with me whilst I was making my application to make sure I was happy with everything. Thanks Megan

Munjinder · 15 March 2019

★★★★★ 1/5

Trustpilot

Dreadful service!we should have…

Dreadful service!we should have completed 14 days ago! When we signed up we said no viewings without a confirmed mortgage only to find out 8 weeks gone they only had one in principle!!we have been waiting to go as are our sellers and their sellers!😡with a estate agents charge of £5800! For all the times I’ve had to phone them (our agent either doesn’t work some days!is on the phone!or out of office! They should be paying us!! Soooo very angry 😡😡 do NOT use bairstow eves!

Jackie · 15 September 2020

★★★★★ 1/5

Trustpilot

GAZUMPING

GAZUMPING! Absolutely unprofessional and disgusting company. The house wasn't even on the market when we got a call to have the first view and we were rushed to offer so if we offer the house doesn't go on the market or at least it has been told. On arrival the Agent couldn't find which house to show so we were circling around for the area for ages trying to find out. We liked the house and made an offer with the full asking price which has been accepted by the seller, then they put the property on the market with "offers over" our accepted offer. Unfair, and disgusting. Do Not trust in them!

Robert · 5 August 2020

★★★★★ 1/5

Trustpilot

Use another estate agent

We thought we sold our flat and then lock down happened. When lock down lifted I push the council etc to get things moving and I have basically done Bairstows job. We then advised they could get in touch with the buyer and to place back on the market. We got two offers one absolutely stupid and the other was accepted then withdrawn because we didnt have a bath. It wasnt there before the offer and I had to chase to get the feed back on that.Then I gave them notice and they said do you still want us to market the flat. Yes I cant go anywhere else for two weeks can I? So I contacted the original buyers solicitors and guess what he is still interested and we should have a final answer to his mortgage issues the 6th of August. So I could have instructed another estate agent and ended up paying double agent fees or worst still lost a buyer.Sorry wouldnt recommend them at all.

Anna · 28 July 2020

★★★★★ 1/5

Trustpilot

Terrible experience!!

Terrible experience!!!

Daljit · 25 November 2025