Bairstow Eves London reviews

★★★★★ 5/5

Trustpilot

Am really grateful for the letting…

Am really grateful for the letting services,all went well smoothly thanks to Joseph.thankyou Joseph for your help

Mary · 3 November 2023

★★★★★ 5/5

Google

Ozzie it’s very hepfull . And frendly . Thanks you Ozzie

Spiro · 13 June 2020

★★★★★ 5/5

Google

Thanks for your service guys, mo and Ozzie were great :)

Ilkan · 13 June 2020

★★★★★ 5/5

Google

Rajan did a great job on my house purchase - he went above and beyond to keep the momentum up and resolve complex road blocks throughout the process. Thank you and the rest of the Bairstow Eves team.

Oliver · 13 June 2023

★★★★★ 1/5

Trustpilot

The Worst Property Agent Ever

The worst estate agent ever we’ve encountered. We’ve booked a viewing with them on Saturday 12:30pm, a lady called to confirm this appointment on Wednesday right before that. Soon we’ve also received a confirmation e-mail without our details on it stating viewing time on Sat 12:30am. We didn’t pay much attention and believe that “am” was just a typo mistake. When we arrived the door of that property on Saturday 12:15pm, no one showed up even we’ve waited half an hour. We called that lady and she said she didn’t arranged anything on 12:30pm! Without apologizing, attitude just like asking us to go away don’t bother. We sent her back the confirmation e-mail, she just said she had re-arranged ours to 11am the same day and re-sent a confirmation (without name or details) to us, in which we dig into all our inbox and junk box we couldn’t find any of what she had said. It is quite interesting when you gonna re-arrange an appointment, you need not to call or confirm with the counter-party. We haven’t received any missed call as well when we didn’t show up “on time” at 11am?!What even worst is that, we popped into the shop an hour later and would like to re-book viewing for this property. That lady rejected and said that was already under offer stage, she’s not gonna arrange viewing anymore. Wow! All just happened within 2 hours? Amazing!Wasted our 3-hour traffic time and vacant half-day of our only rest day of the week for this irresponsible estate agent!

Kat · 18 June 2022

★★★★★ 1/5

Trustpilot

Lack of transparency

Lack of transparency, poor communication, and no meaningful mortgage advice

Ewa · 14 December 2025

★★★★★ 5/5

Trustpilot

Wanstead Branch

I have rented a property for 7 years before I bought my own. I dealt with Elaine Hutton regularly. She was delighfully helpful and lovely all the way through. I can recommend the branch and it's people and would positively deal with them again.

LJ · 22 October 2019

★★★★★ 1/5

Trustpilot

If I could give a zero star I would

If I could give a zero star I would. Takes them months to fix damages, zero communication.. and basically told us they can’t do anything about a mold problem. They would just need to replace a part of a board.. but no can do. The house was given to us with light fixtures hanging off of the ceiling…. The stairs bannister was hanging off, the house smelt like an actual pig had been living in there for the passed year. We paid 6 months up front because we are relocating from abroad but they have completely taken advantage of our situation. I will never rent through the this company ever again.

Alauren · 13 May 2022

★★★★★ 5/5

Google

Recently moved houses and Barstow eves agents were very helpful throughout the entire process. Its my first time moving out but Elaine and Stephen really helped make the process less confusing and as hassle free as possible.

Aklak · 13 June 2023

★★★★★ 5/5

Google

Ozzie in the leytonstone branch couldn't of been any more help to us. One of the best customer experiences I ever had. Helped us with all our queries and got us moved as soon as he could. Couldn't recommend enough lovely group of people also working at the branch all made us feel at home while finding us a home.

Sinead · 14 June 2019

★★★★★ 5/5

Google

Mohamed and the team we’re awesome! Thanks very much.

Rich · 13 June 2020

★★★★★ 1/5

Trustpilot

USELESS SALES TEAM! So rude!

I enquired about seeing a house, and was met with utter incompetence by Abigail Coombs, the sales assistant, and her equally as useless male manager - who’s name I can’t remember. When I called to ask to view a house, I was put onto her manager, despite saying I didn’t need to speak to her manager, because it was out of my ideal spend. Just because I don’t want to spend over X amount, it doesn’t mean I can’t. However, I understand perhaps they didn’t want their time wasted. I then had to have this same conversation with her manager, some absolute shmuck, who asked me very pointed questions, his tone was appalling, to “check” I was eligible. Ie: Despite saying I have my AIP, I was asked how much deposit I’m putting down - why does that matter? Anyway, I was then promised a call back from Abigail and a house viewing confirmation, as soon as she was off the phone. Well, it’s been a 24hr phone call, and despite emailing last night, no one has come back to me. When someone I know, called her last night, she asked them to “make it quick” because she had to go home. What kind of agency is this?! They’re a JOKE.

Jordan · 2 March 2022

★★★★★ 5/5

Trustpilot

their service was very professional and…

their service was very professional and fast regardless of the current covid 19 situation, i was able to view and have all documentation for my new apartment done in less than 13 days. really satisfied.all thanks to Alice. I

Tanimowo · 15 October 2020

★★★★★ 5/5

Google

Ozzie and the team are fantastic! Great experience!

Jorge · 13 June 2020

★★★★★ 5/5

Google

Only professionals, I highly recommend Bairstow Eves Leytonstone They dealt and handled me in a very professional manner from the moment I requested a view in one of their properties and on Friday I'm moving in the new house Really felt valued as a customer Thank you all, especially to Moss who is a lovely agent

Loredana · 13 June 2020

★★★★★ 5/5

Trustpilot

Well Done to Jamal for a hitch-free move in

Recently moved into a property. Jamal from Bairstoweves Purley way Branch made the whole process easy and hitch free. Well done to him

Ebube · 17 February 2023

★★★★★ 1/5

Trustpilot

Disgusting Customer Service

Disgusting Customer Service! Left without heating for 18 days, and no hot water for 3 - we had to raise a complaint to actually get any help and we were told 'this was handled in a well timed manner'. Four days in a row we were stood up by the engineer after being told they would turn up. 3/4 of the month without the basic necessities and not a single sincere apology. No one is taking responsibility for the terrible service.

Shannon · 1 February 2022

★★★★★ 5/5

Google

An amazing service and a Top Team Mohsin and Teresa! I have to say a special thank you to our agent Mohsin who has been extremely helpful and is going out of his way to ensure an excellent service! Definitely highly recommended if you are looking for painless and a smooth flat hunting! Keep going! Natalja & Kristjan

N · 14 June 2019

★★★★★ 5/5

Google

What amazing customer service I received down at Bairstow. They listen attentively to your every requirements, they gave me the red carpet treatment from the very start. Really recommend this branch to everyone. Honesty, integrity and great customer service! Genuinely thank you and look forward to recommending you to my friends and family. Keep up the good work!

Zack · 14 June 2019

★★★★★ 5/5

Trustpilot

I would like to sincerely thanks Dee…

I would like to sincerely thanks Dee for her effort to help me finding a house in the past few weeks. She is very nice and helpful. Thank you!

David · 21 May 2022

★★★★★ 5/5

Google

I was very impressed with the service and the professionalism me and my friend received from Bairstow Eves trying to find a property as soon as possible. I must say I would recommend their services to anyone as I think it’s one of the best I’ve experienced over the past couple of years in the entire London.

Marian · 28 August 2019

★★★★★ 5/5

Google

Bairstoweves is the best lettings company i ever found in London, working fast, sure and secure, going the distance in the worst circumstances, i found their staff Theresa and Rian a instrumental help to me and my friend letting our first home in london.

Chiriazi · 14 June 2017

★★★★★ 5/5

Google

Mirela helped us purchase our first property. She was efficient and kept things moving even over the Christmas period when everything slows down. She was great to work with and would definitely recommend her.

Holly · 13 June 2023

★★★★★ 5/5

Google

I was very impressed with the service and the professionalism me and my friend received from Bairstow Eves trying to find a property as soon as possible. I must say I would recommend their services to anyone as I think it’s one of the best I’ve experienced over the past couple of years in the entire London.

Marian · 14 June 2019