Trusted Agent profile · London
★★★★★
876 reviews across 3 platforms
658, High Road Leytonstone, London, E11 3AA
Bairstow Eves's office in London, at 658, is rated 3.4 out of 5 across 876 reviews on three platforms, including 258 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotDisgusting Customer Service
Disgusting Customer Service! Left without heating for 18 days, and no hot water for 3 - we had to raise a complaint to actually get any help and we were told 'this was handled in a well timed manner'. Four days in a row we were stood up by the engineer after being told they would turn up. 3/4 of the month without the basic necessities and not a single sincere apology. No one is taking responsibility for the terrible service.
5/5
GoogleAn amazing service and a Top Team Mohsin and Teresa! I have to say a special thank you to our agent Mohsin who has been extremely helpful and is going out of his way to ensure an excellent service! Definitely highly recommended if you are looking for painless and a smooth flat hunting! Keep going! Natalja & Kristjan
Hi Nataljia and Kristjan, thank you for your wonderful 5* review and recommendation of the team at Bairstow Eves. I am delighted that the service provided was of such a high standard and ensured a smooth process in finding you a flat. Best wishes, Tracey.
5/5
GoogleWhat amazing customer service I received down at Bairstow. They listen attentively to your every requirements, they gave me the red carpet treatment from the very start. Really recommend this branch to everyone. Honesty, integrity and great customer service! Genuinely thank you and look forward to recommending you to my friends and family. Keep up the good work!
Thank you Zack for taking the time to leave such a lovely 5* review of your experience with our Baristow Eves branch. Many thanks for the recommendation. Best wishes, Lucy
5/5
TrustpilotI would like to sincerely thanks Dee…
I would like to sincerely thanks Dee for her effort to help me finding a house in the past few weeks. She is very nice and helpful. Thank you!
5/5
GoogleI was very impressed with the service and the professionalism me and my friend received from Bairstow Eves trying to find a property as soon as possible. I must say I would recommend their services to anyone as I think it’s one of the best I’ve experienced over the past couple of years in the entire London.
Thank you Sib for taking the time to leave us your 5* review! I will, of course, make sure your kind words are forwarded to our local Bairstow Eves team. Kind regards, Scott
5/5
GoogleBairstoweves is the best lettings company i ever found in London, working fast, sure and secure, going the distance in the worst circumstances, i found their staff Theresa and Rian a instrumental help to me and my friend letting our first home in london.
5/5
GoogleMirela helped us purchase our first property. She was efficient and kept things moving even over the Christmas period when everything slows down. She was great to work with and would definitely recommend her.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleI was very impressed with the service and the professionalism me and my friend received from Bairstow Eves trying to find a property as soon as possible. I must say I would recommend their services to anyone as I think it’s one of the best I’ve experienced over the past couple of years in the entire London.
Thank you Sib for taking the time to leave us your 5* review! I will, of course, make sure your kind words are forwarded to our local Bairstow Eves team. Kind regards, Scott
5/5
GoogleBig 5 stars for all the lettings team at Bairstow eves who helped me out massively. As an overseas landlord during the pandemic it wasn't possible to get there but the Bairstow Eves team went above and beyond to get things sorted. Highly recommended.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotStratford branch worst experience ever
We bought a house in Stratford and I’ve never seen such a level of unprofessionalism. It’s unbelievable how they can get their fee or make a living after not having been useful even once throughout the process. Ellie and Ian cancelled appointments, were unable to answer simple questions about the property, were irresponsive both via email and phone calls and on top of that they were condescending and rude. We had no chain on any side and took 5 months to close the deal mostly because of them, they delayed the process by cancelling appointments to revisit the house, didn’t open a lock to the roof before the survey was done and had to spend more money to have that area checked afterwards and in the end they left the house deliberately uncleaned with loads of rubbish and items we wanted removed as per the signed contact and no one takes ownership of any mistake done and have lame excuses to avoid doing their job and be useful in any way. I would stay away from this agency or you’ll lose money and time and will get very frustrated.
1/5
TrustpilotStratford Branch
Avoid at all cost, or it will cost you.Terrible experience from the beginning to the end. They weren't able to help a single time. Cancelled appointments with the worst excuses possible. They were unable to open a padlock for months. Hide information on purpose, like a shed full of broken pottery hidden behind a sign of "danger", that they didn't allow to touch or look at. I only was able to see it after the completion, because they cancelled the appointment to double check before that, and if I wanted another appointment I had to pay extra thousands of pounds for delaying the process, it's outrageous!They wash their hands at every step. It's unbelievable how bad they are. Not a single member of the company took ownership even once. This has been months of process, and not even by chance they got it right.It's almost funny how even in the last step, giving the keys, they lost a piece of paper saying what was each key doing. They had one job! and they weren't able to do even that.Now I have to spend extra money to clean the mess with stuff left everywhere, after spending extra thousands of pounds thanks to missed dates with the stamp duty holiday.
1/5
TrustpilotCannock branch - totally useless
Cannock branch.A terrible experience from start to finish. Jack Brindley who was supposedly handling my purchase was rude, inept and evasive. From “forgetting” to inform my solicitors that my vendors solicitors had changed, to filing important paperwork that should have been forwarded to the vendors solicitors - the list is endless. Kerry Battersby the branch manager was just as useless ..calling me to say she had solved the problem and found the missing paperwork was unbelievable - she had solved the problem her branch had created! Even when I went to pick up the keys (after being informed by my solicitors the funds had cleared and I could pick up the keys - Ms. Battersby shouted across the office ‘oh they always say that even if they aren’t ready” ..only to find out once a member of her staff called to check - indeed the funds had cleared! From avoiding calls, lack of any communication, on top of the terrible errors which delayed my purchase by months I can honestly say their lack of any kind of customer care is astonishing. Be very careful of using this company- please avoid ..I would give zero stars if possible.
5/5
GoogleAfter more than 1mounth searching for a perfect property without a proper result but only deadline of imminent contract , here is to appear Bairstow Eves Leytonstone. Excellent and fast service, friendly, polite, professional people are working there! I would recommend them. A massive thanks Mr. Mohsin and Mr. Moss!! - Deborah and William-
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
2/5
TrustpilotThe people at Bairstow are very…
The people at Bairstow are very friendly however, please AVOID buyers using their recommended solicitors (Countrywide solicitors) who are TERRIBLE. We choose our buyer based on Bairstow recommending them because they were using their recommened solicitors. We were told this would be helpful - it has not been! Our solicitors can never get hold of them despite calling multiple times a day. Has slowed our process up hugely and causing lots of stress. So disappointing. Bairstow need to rethink their partnerships.
5/5
TrustpilotBanbury Sale
We have dealt with Banbury Branch Jason. We found Jason to be professional and effiecent. Helpful when we needed answers to questions. Completion dates were as stated by Jason. No problems would recommend Jason at BairstowEves .
5/5
GoogleExcellent and service - Thomas and Sarshar have great communication and worked quickly to turn around my tenancy. Would definitely recommend this branch
1/5
YellSellers beware, you’re paying for stress, go elsewhere!
Sellers beware!! A couple of things I got stung with using bairstow eves Leytonstone: 1. If they want to advertise as a guide price, and your ‘required’ sell price in the middle of the upper and lower range they will add your lower range to the contract to ensure you pay additional/highest commission (branch manager David) 2. When they view your house to prepare for selling they don’t listen to a word you say, you pay for them to open the door,m 3. If you give them the same dates and times for viewings every week they book outside of these 4. Check your rightmove advertisement, mine was really poor, I couldn’t even find it! 5. When you fill out their customer service feedback James Law from Customer Care Executive may contact you, he will ultimately say ‘Sorry I didn’t get back to you yesterday, but I haven’t had a response from them (the branch)’ which is part of the issue you are complaining about in the first place.
1/5
TrustpilotBarking branch
When starting collaboration with this agency it was an excellent, customer focused business. After paying the deposit things completely changed. We come through three weeks without heating and hot water because it wasn't an emergency case. After finishing the tenancy we are struggling to get back the deposit. Two weeks of silence. No-one is answering the phone and emails. At the office they gave me the email address and phone number of a ghost agent ant told me it is the only one who can manage my deposit.
5/5
GoogleHad an excellent experience with Piara from property management. Thank you, IN Estates (Leytonstone)
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOzzie and Moss were fantastic!
Thank you for the great 5* review, Best wishes, Lucy
1/5
TrustpilotMisleading ads regarding road noise
I really regret (start with the first day moved in) that buying a flat that was supposed to be noisy but quiet during the special Covid-19 lockdown period. Bairstow Eves' ads described the road of the community itself to be quiet (their wording is "a quiet residential road"), however, the real position of the flat is actually facing a busy main road (unstopping traffic from 6 am to midnight). The existing double-glazed window is not a perfect solution, and only can reduce around 10db. For the consequences of suffering from the traffic noise, I moved to my office desk to the corridor since the living room and bedroom both face to the main road, and I also developed long-running tinnitus which last for hours and causes me to seek for medical and mental health help. Regarding fixing solutions, I have tried ear plugs, noise cancelling headset, noise cancelling curtain, etc. Although the whole purchasing experience is also very daunting and could be common, however, Bairstow Eves’ misleading information on road noise on me is the most unacceptable thing.
1/5
TrustpilotTerrible
Terrible, trying to give my house away for nothing, walking in my house with wet dirty shoes, price kept getting lower even though valued at 13500 and had an offer for this last year, wanted to sell for 107,000Don’t bother ,, honestly worse than online Feels v disrespectful
5/5
GoogleGreater agent! Mohsim Abhram is the best
Thank you for your 5* review!
5/5
TrustpilotI was happy with the service i…
I was happy with the service i received, good communication and negotiable skills. They do everything to put smile on their clients face. I was really please and happy a staff named Shahnaz wowed me with her customer service. It was top notch. I will reconmend Bairstoweves anyday and anytime.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
