Bairstow Eves London reviews

★★★★★ 5/5

Google

Adam and Elaine were simply brilliant in finding the right place for me at very short notice. They went the extra mile for me and made me feel confident and reassured all would go through which it did. I can't thank them enough for their professional support and friendly advice and help as a first time renter

Rob · 19 June 2019

★★★★★ 5/5

Google

Adam has been amazing, such an amazing agency! They look after you, they keep contact with you at all time just even to update you on their progress. Adam and also helaine have been great from the first moment. Communication, kindness, seriousness it’s 100%

Dalila · 18 June 2022

★★★★★ 5/5

Google

A lovely group of people to deal with, they made me feel welcome immediately. Elaine in particular has been nothing short of exceptional, being very helpful and getting everything done in a timely manner to a high standard. Her, along with other members (Adam and Tom being among them) are very approachable and always willing to answer questions and give support. I would highly recommend this group to anyone looking for their services. Many thanks to this group.

Selina · 7 April 2025

★★★★★ 5/5

Trustpilot

Bairstow eves is the best

My wife and I are new to this country, and finding a home was a long and difficult journey for us. We visited many letting agencies, but unfortunately, none of them were very supportive or helpful. Eventually, we decided to give Barstow Eves Southend a try, and that decision truly made all the difference.

Najmul · 16 December 2025

★★★★★ 1/5

Trustpilot

HORRIBLE EXPERIENCE with Bairstoweves BARKINGSIDE Caernarvon Drive.

Horrible Experience with Baristoweves barkingside branch. No ethics or professionalish in any of thier agents, there is no transparency! Few things we observed:1. They over-estimate house prices for sellers just to trick them into choosing them.2. They dont even pass buyers offer to sellers, we had to revise our offer after the bank down valued the property much lower that thier asking price, and they removed it from sold stc without even informing us.3. There is no transparency whether they even informed the sellers about the down valuation from bank because this would highlight how inaccurately they had valued the property in the first place. There is definetly major blunder with their valuation process.4. Caernarvon Drive, Clayhall, Ilford, Essex IG5 came to market for 450k, reduced to 425k and then they accepted offer of 40*k and the bank valued it to 3*5k.5. There is never any formal email communication, they deal with things over call and half heartedly.6. Most of thier sales falls through because of this unprofessionalism.There is much more so I would suggest sellers and buyers to not fall into thier trap.

Sushma · 4 November 2021

★★★★★ 5/5

Google

At Bairstow Eves Wanstead, I experienced exceptional service during the letting process. Their team provided clear and efficient communication, making the entire experience seamless and stress-free. From the initial inquiry to the final paperwork, I felt well-supported and informed every step of the way. Their attention to detail and professionalism exceeded my expectations, and I would highly recommend Bairstow Eves Wanstead to anyone in search of a reliable letting agent.

Sruthi · 19 March 2024

★★★★★ 5/5

Google

We recently moved to London from Hampshire and found the entire experience seamless with the help of Elaine and the team at Bairstow Eves. They were quick, efficient and very helpful and we are very happy in our new home. It also helps they they are very responsive to emails!

Rachel · 18 June 2021

★★★★★ 5/5

Google

Elaine and Adam were very helpful in terms of supporting us through the end-to-end letting process. Adam organized the move in process efficiently and handled a change of tenant promptly. Elaine supported my leave process and ensured effective communication among all parties. Both are very professional and friendly and I would recommend their service.

Yuqi · 18 June 2020

★★★★★ 5/5

Google

We recently moved into a new flat managed by Bairstow Eves and the entire process from the initial viewing up until tenancy signing and key handover went extremely smoothly and was handled professionally. Elaine and Adam went above and beyond to make sure we were always well informed at every stage and also settled in comfortably.

Megan · 19 June 2019

★★★★★ 1/5

Trustpilot

Bairstoweves Norbury branch: Worst estate agent ever.

Bairstoweves Norbury branch is the worst estate agent to deal with .They don't repair their properties and leave tenants helpless.They make empty promises they don't keep. The management are so arrogant, unprofessional and unapproachable.I used my money to pay for our leaking toilets, that were flooding the bathrooms, to be fixed, after the problem lingered for a whole year.Despite my numerous emails to them, it fell on deaf ears. After this repair, they refused to pay me back, saying the landlord did not 'consent to me repairing the damaged toilet' in the house - where I was living with vulnerable children and and an elderly mum. I had reported the electrical problems in the house for 2 years yet no electrician was sent to check why the upstairs and downstairs connections were tripping off. The house was full of crevices and constantly being invaded by rats, rodents and several other pests.Also, there was a leak in the roof, which caused mildew and mould to form in my child's bedroom.The paint on window sides, ceiling and walls started cracking and peeling off, making the room unappealing and uninhabitable for more than a year.I had brought all these complaints to the estate agents however nothing was done other than serving us notice to vacate. I advised them to visit the house but for the almost 3 years we lived there, they did not once come to inspect the property they claim they were 'managing'. Neither were any electricity installation cerficiates given to us.We got another property and Bairstow eves informed the other estate agents that we are in rent arrears and not worthy to be given a house despite us not owing them a penny. What a world! Bunch of unprofessionals and ruthless people.Avoid renting from them.

IA · 3 September 2021

★★★★★ 1/5

Trustpilot

Do not deal with them

Do not deal with them. Extremely unprofessional and rude staff. A lady named Diana was meant to help view a property. She was on the phone the whole time. She got off her car while on the phone barely said hello and just open the door to the property. I liked the property but she was still busy on the phone and barely answered any of my questions. I liked the house and asked for an application but since she was too busy on her phone the whole time she never paid attention and never sent me an application. I called their office to ask for the application they said Diana will email one to me in an house which she never did. The next morning she tells me the property is gone. Horrible experience.

Rahmat · 2 September 2021

★★★★★ 5/5

Google

A huge thank you to Elaine and Adam (and the whole team in the background) at Bairstow Eves Wanstead for their big help, patience and responsiveness. A clear recommendation! HERZLICHEN DANK :-)

Claudia · 18 June 2023

★★★★★ 5/5

Google

As a newcomer to London, the search for a flat has been an exercise in patience and quite often very disappointing until I happened upon Adam and Elaine who with their combined efforts help make this transition into my very own space in a city that I have always wanted to live in very easy. Both of them were very knowledgeable and very easy to communicate with and quick to respond to my inquiries. I can't say thank you enough to the both of them and I really appreciated my welcoming kit!

Bryant · 18 June 2023

★★★★★ 5/5

Google

We had a great experience through Bairstow Eves Wanstead led by Elaine who found us the perfect 2 bed flat for moving out from my family home. The team were super responsive and supportive throughout the entire renting process. This allowed us to move in really fast and Adam ensured we had a smooth moving in day and that we had everything we needed. I would highly recommend Bairstow Eves if you are looking to move to the Wanstead area.

Harry · 18 June 2023

★★★★★ 5/5

Trustpilot

Thank you Karl!!!

My friends and I have been renting the same flat for the last 3 years. Along them not everything was perfect with the agency in general. But, we must say that Karl McWilton, from Bairstoweves Bow, has always been very reassuring. One of the best agents we've ever met.It sounds silly, but not all people who work in an agency, actually make an effort to help both sides ( landlords and tenants ). We have some really bad experiences, but with Karl we know he would always try to help us if possible.Thank you Karl!!!

Giulia · 9 June 2021

★★★★★ 5/5

Google

Elaine was fantastic in helping my partner and I find a flat. She was constantly in communication with us and the whole process only took a matter of weeks. Highly recommend.

Hollie · 18 June 2023

★★★★★ 1/5

Trustpilot

PROSPECTIVE TENANTS PLEASE READ TILL…

PROSPECTIVE TENANTS PLEASE READ TILL THE END. As tenants, to say that we had the worst experience with Bairstow Eves would be an understatement, exasperated further by a tyrant landlord. First of all, they have a 20 odd page long tenancy agreement with a clause for anything and everything, making us feel very nervous about signing it. The agent who took us to the property on our first day didn't have a clue about anything in the house and just left us to it. We had several issues with the poorly maintained house right from the off; it wasn't fit to be on the market at all, made even worse by the fact that it was given to us damp, filthy and full of junk. They don't inspect the property and ensure that it's fit for habitation before putting it up for rent but expect it to be given back to them in an immaculate condition with no wear and tear. Coupled with the fact that we had a landlord who tried to blame us for everything, none of the issues we raised were taken seriously and we were made to feel like criminals in what was supposed to be our home, despite never once falling behind on rent and taking good care of the property. We already knew our deposit was in danger and lo and behold, the moving out pictures were taken by Bairstow Eves as opposed to the moving in pictures that are by an independent party. These were a lot more detailed and picked up even the tiniest of marks which were present before we occupied the property. Luckily we had taken our own moving in pictures and left the house in a far better condition than we were given it in so we were able to disprove most of their claims. The deductions from our deposit was calculated in such a nonchalant way that it magically dropped from £100 to £50 to £20 upon raising a dispute. Further to this, they told us a BLATANT LIE (in writing) that any deduction from the deposit under £100 was not disputable, a claim that was rubbished by MyDeposits. Even the final £20 was deducted for no clear reason and they threatened us by refusing the release of the remainder of our deposit (which isn't just a measly amount) until we agree to it. We didn't have the time or energy to argue with them any longer and gave in. If that's not unprofessional, I don't know what is!We read terrible reviews about the company on Trust Pilot prior to renting (specifically by tenants PLEADING not to go with them!) but brushed them aside because we really liked the property - the biggest mistake of our lives! So bad was our experience that we vacated the property with a never-again attitude and when it came to buying our own home, we steered well clear of houses advertised by Bairstow Eves & Frank Innes despite it ticking all our boxes! No tenants deserve to be treated with such disrespect and made to feel so worthless just for not owning a home. They fully seem to side with the landlord and scrutinise every move of the tenants, trying to squeeze out every last penny from the deposit. We still bear the emotional scars of this horrible tenancy two years on and it took us a long time to ever trust another estate agent or landlord. However, we came across such amazing people later on that it would be unfair to brand every estate agent or landlord in the same way. If anything, it made us realise just how bad we were treated because we genuinely thought this was the norm.Bairstow Eves and a few other big names like Frank Innes all operate under the agency Countrywide and follow such unprofessional and unethical trade practices so please guys, don't make the same mistakes that I made!TLDR: DO YOURSELF A FAVOUR AND STAY AWAY FROM THIS COMPANY IF YOU VALUE YOUR RIGHTS AS A TENANT OR YOUR DEPOSIT.

Vsherlz · 26 April 2021

★★★★★ 5/5

Google

The process of letting a flat went very quickly and professionally, Elaine was very helpful and responsive, answered all our questions, and dealt with the landlord efficiently and was able to prepare the flat for us to move in within 2 weeks. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Kinga · 18 June 2021

★★★★★ 5/5

Google

I had to move during the peak of covid, Elaine was amazing with helping me. she was patient and professional. She made sure everything was done for us in time to move. keep at a safe distance and followed the rules. Thank you again!PositiveResponsiveness, Professionalism

Theresa · 23 October 2021

★★★★★ 5/5

Google

We had a great experience working with this agency. Everything was very fast and hassle-free. Special thanks to Elaine for her patience and high qualifications.

Mariana · 25 April 2025

★★★★★ 1/5

Trustpilot

My terrible experience

Me and my girlfriend we rented a flat around tree weeks ago with this agency! When I saw the flat it was old but I didn’t looked at detail! When we moved in we realized how dirty it was ! We spent over 4 hours just for clean the kitchen! There was oily fat stuck underneath the fan and cupboards all the drawers was so dirty and with food like cooked rice left over! When I saw the flat the mattress was covered but when we moved in we saw the mattress and we couldn’t sleep in because it was so dirty and full of marks we didn’t have any choice that buy a new one ! Also the sinck in the kitchen is licking,the toilet seat is broken, the shower doesn’t work we have to trouw water on our body because there is no water coming out from the phene shower, radiator in the leaving room doesn’t work so we are basically without heat in the leaving space! Now after tree weeks no one of this problem as been sort out! I leave you judge my experience with this state agency! We looking forward the day we can leave this property! Please avoid this state agency!

Orlando · 17 March 2021

★★★★★ 5/5

Google

Adam and Elaine at Bairstow Eves have been excellent in renting out our BTL. We had a tenant in the property 12 years and the property needed quite a bit of work to get it back to a good state. They efficiently marketed the flat and had electrical, painting, gardening & cleaning done. All within 3 weeks of the prior tenant leaving. Very happy with the work done and finding us good professional couple to rent our flat.

Carole · 18 June 2023

★★★★★ 5/5

Trustpilot

Baristow eves southend is Best agency in UK

My husband and I are new to this country, and we struggled for a long time to find a home. We visited many letting agencies, but none of them were very helpful. One day, we decided to take a chance and visit Bairstow Eves Southend, and that decision changed everything.

Ethean · 16 December 2025

★★★★★ 5/5

Trustpilot

Would just like to say a huge thank you…

Would just like to say a huge thank you to the sittingbourne team of Kelly,Paige and Charlie for all their hard work and dedication that went into selling my house.They really are a top team that are with you though every step of the way.The process of selling a house can at times be stressful but with the team from sittingbourne they guide you though the process with every inch of professionalism.So thank you to Kelly and the girls and all the sittingbourne Team.If your selling a house Bairstoweves are the Estate Agents to choose.Amber Kennedy

Amber · 30 January 2021