Trusted Agent profile · London
★★★★★
944 reviews across 2 platforms
68 High Street, Wanstead, London, E11 2RJ
Bairstow Eves's office in London, at 68 High Street, is rated 3.5 out of 5 across 944 reviews on two platforms, including 334 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleEveryone here at Bairstow Eves in Wanstead has been fantastic for us, especially Elaine! Moving here from overseas was tricky and they were patient, and helpful as we navigated the complexities of an international relocation. Highly recommend them!
Hi Rob, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleWe had a wonderful experience from the very first viewing with Itayi. He was a big part in our decision and made us feel comfortable through our first experience renting. Itayi went above and beyond and we cannot commend him more. After being in our flat we recommend this Estate Agents and are very thankful!PositiveQuality, Professionalism, Value
Thanks for the excellent 5* review and kind words! Best wishes, Lucy, Customer Relations.
5/5
Google++ After selling our house we had to rent for a short term whilst our new property is having work done. Elaine, Adam and Ozzie helped us secure and rent our current rented property. They were very friendly and professionally handled all aspects of the tenancy. We would highly recommend Barstow Eves Estate Agents Wanstead. Many thanks once again team :)
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleElaine has been really helpful and knowledgeable helping us find our first rental property. Would recommend.
Hello Chloe, Thank you for your wonderful 5* review! We're delighted to hear that Elaine was able to assist you so effectively in finding your first rental property. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotHad the following experience with…
Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.
1/5
TrustpilotSouth woodford letting team
Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.
5/5
GoogleWe used Kieran and the team at Bairstow Eves to sell our property; it turned out to be a very tricky sale and took a lot longer to complete than anyone could have first imagined. They made us feel reassured where possible and always stayed in regular contact. We truly valued their support and patience and wouldn't hesitate to use them again. Would highly recommend.
Hi Emma, Congratulations on the sale of your property! The Bairstow Eves team in Wanstead aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service throughout your sale. Thank you for the recommendation, Kind Regards.
5/5
GoogleBairstow Eves has been the best estate agents we have used, providing exceptional service from start to finish. Elaine and Adam were professional, with a personable touch. Communication was clear and efficient. We highly recommend them for anyone looking to buy, sell, or rent property.
5/5
GoogleExcellent service. My move to a new home was seamless. Elaine Hutton's the best!
Thank you for your kind words! We are thrilled to hear that your move went smoothly and that Elaine provided exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotBairstow Eves great, but use your own Conveyancing firm
Bairstow Eves, were excellent, and could not have been more helpful. We had agreed to use Bairstow Eves conveyancing services as part of their package. Everything processed as normal, the flat I’d inherited was sold, and then….. on the day of completion (1st July) , Bairstow Eves conveyancing solicitors “Spiketts Battrick “, informed us that they were unwilling to transfer the funds from the flat sale into anything but an “executors Account”. We then had to wait 5 days for an appointment at the bank to set up the account , who in turn told us we had to wait 10 days for the account to be set up. 10 working days passed, we are still waiting for confirmation from the bank that we can access the executors account. In actuality, it’s now been 20 days since completion, so a new person is living in my inherited property , but I still have no money . It’s been 20 days since Spiketts deemed to inform us that we couldn’t inherit our money unless via an executors account. When questioned about this ( and NB, executors Accounts are NOT inshrined in law, only recommended) Spiketts were off hand, dismissive, and blocked speaking to us because “we had a dispute in the family” WHAT ???????…..eventually Spiketts did speak to us and were of next to no help, and Rude. Obviously we were a nuisance wasting their time, we had passed the point of usefulness as a client, and as they had our money, so Spiketts felt there was little point in speaking to usUsing Bairstow Eves own Conveyancing solicitors has been a false economy - anything we gained using them has been negated by the fact we’ve had to cancel work to our home because of their solicitors ineptitude. Spiketts will doubtless fall back in their T& CS, but their demands for an executors account should have been made obvious either by themselves or Bairstow eves..Irs now 20 days since our buyer moved into my mothers property. It is 15 days since we saw the bank. We have no idea when ( or indeed if) the banking account details will appear.As I write,I still have no money. Use Bairstow Eves, they are brilliant, but find your own convayencing solicitors, don’t say you weren’t warned.
5/5
GoogleAmazing service, Elaine was really helpful and quick with the whole process! Way better than other letting agents I experienced.
Thank you for your glowing 5* review Kavita. Kind regards, Lucy, Customer Relations.
1/5
GoogleThey are a liars that will do anything to rent a house. They said they will fix the leaking wall, they will repair the tiles, they will get us a new mattress (guess what? We are sleeping on the floor since we move here.....)and another set of keys will be handed to us on Monday. Basically none of this was done and when you tell them they couldn't care the less. "It's the landlord problem, talk to him." I will definitely won't come back here EVER!
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recommend Bairstow Eves Wanstead. Also we want to say thanks to Eleine for her help.
Thanks for your great recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThank you to all the team who made my…
Thank you to all the team who made my recent purchase of a buy-to-let property smooth. I have bought two properties from Bairstowe Eves in the area.Aimee was great. She informed me of a property that I didn't realise was for sale. They listened to me when I said that the price was too high as I had bought a similar property in the same block. The communication was smooth and they were very patient with me as I also am a surgeon running a private practice so had only small amounts of the time during the day.Julie was amazing at finding a tenant to move in only a few days after completion.Also, thank you to Camilla who sold me my first buy-to-let in the area.
5/5
GoogleElaine and Adam were wonderful- down to earth friendly estate agents. Were prompt with answering questions and made our move in smooth: Thank you Both
Lowprofile thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBairstoweves Biggin Hill, absolutely brilliant.
Bairstoweves Biggin Hill. Brilliant! From start to exchange Caroline was a dream. We haven't moved for 29 years so were very apprehensive. However Caroline and her team made it a great experience. She was always there when we needed her. She was able to answer or find answers to all our concerns. Caroline was always very friendly and put our minds at rest over the 5 months. Gary, the manager, gave us a very good deal from the ouset and from there on in the team worked hard, thoroughly deserving their fee. I would definitely reccomend the company to anyone wishing to move house effortlessly. Thank you Bairstoweves and thank you Caroline.
5/5
GoogleThe agency provides excellent rooms, delivering a positive and authentic experience. Elaine is highly organized and assists with coordinating everything effectively.
vipin baby thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleElaine was excellent, from the viewing to us getting the keys she kept us up to date with how things were progressing, got documents etc to us quickly and was a pleasure to deal with!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
4/5
GoogleBairstow Eves was very helpful.
Thank you so much for your kind review! Our team at Bairstow Eves is dedicated to providing exceptional service and we are thrilled to hear that we were able to help you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAt bairstow eves have been a great help to me and my partner, an agency you can trust. Adam and Elaine in Wansted were wonderful people who followed and supported us in finding the ideal home for us I just want to thank them wholeheartedly.PositiveProfessionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBairstow Eves Walthamstow branch
Please stay away from this company or instruct them with caution. Information was misrepresented to me when I handed over my property for let, they advertised on conditions I was not aware about and the whole process dealing with them was very distressing involving dishonesty and lies.After deducting their commission they also deducted unauthorised amounts that was not agreed, this included making up figures and deducting the same from the money they were required to transfer into my account. They refused to send across a statement when requested and I knew the money they paid was less than what was agreed, had to go through much stress to obtain this, when I did receive the statement, it included deductions that was never agreed and part of the money taken was a made up amount. If you do use this company (which I strongly advise against) check your statement once they deduct thier commission. The first time I used them £500 was dishonestly taken from my money, a sum that was legally mine, was shocked when I noticed this. The second time monies was deducted again with false information on the statement. On both occasions I had to request the money back, the £500 was returned, the other amount involved me going through a complaint procedure which was biased with no proper investigation. This company were dishonest and incompetent in their dealings with me. To get my money back took months. It's a repeated pattern with them so be cautious it's not worth the stress. It is the worst experience I have had and I will not recommend the company at all.
5/5
GoogleLooking for a new home in London can be quite stressful, however, from the first contact until the signing of the contract, the team at Bairstow Eves made the process more easy to endure. Special thanks to Elaine and Adam for always being available to promptly answer our questions with great customer service. Highly recommended!
Thanks Miguel for the wonderful 5* review and recommendation! It's great to see that the Bairstow Eves team once again provided a professional, knowledgeable and friendly service. Best wishes, Lucy.
1/5
TrustpilotWould give them 0 if I could
Would give them 0 if I could. They have been showing up to my flat unannounced for the last 2 years since the Landlord is selling the property. They have ignored our boundaries as tenants, ignoring our requests to only do viewings on certain days. They show up whenever they want, claiming they have contacted us when in fact they’re have not. Absolutely ridiculous.
5/5
GoogleWe had a really good experience renting our current flat with Bairstow Eves. Elaine and Mark were really helpful and friendly!
Hi Cristina, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
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