Trusted Agent profile · London
★★★★★
944 reviews across 2 platforms
68 High Street, Wanstead, London, E11 2RJ
Bairstow Eves's office in London, at 68 High Street, is rated 3.5 out of 5 across 944 reviews on two platforms, including 334 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleElaine has been phenomenal throughout and she ensured that my flat is ready on time and with everything that is promised. She responds quickly and makes sure the job is done. Thank you so much, Elaine! You are a star! I would like to thank Adam for being kind to show numerous flats and ensuring that I get what I need. Thank you both!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have had an excellent experience with Bairstow Eves Wanstead branch over the last two years. Elaine is such a warm, friendly and approachable person who made it very easy to go to when we had problems that needed sorting. All small issues in the flat were dealt with quickly, and she was incredibly helpful. Thank you so much for making moving in and out a breeze! :)
Thank you Hannah for your wonderful comments and 5* review! Best wishes, Scott
5/5
TrustpilotProfessional and thorough experience
Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.
5/5
TrustpilotAbsolutely fantastic team at tamworth.
Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha 😂.Dec is cool and calm and explained the process in a way I could understand.👍Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. 😉.Xxxx
1/5
TrustpilotRomford Branch - (Mostly) lovely people, useless organisation
The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves £3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a £3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.
5/5
TrustpilotExemplary team at Bairstoweves
The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.
5/5
TrustpilotJust sold my flat with Scott Lewis at…
Just sold my flat with Scott Lewis at the Stratford Office. He kept me updated regularly by email and made sure the property was secure when empty and awaiting the sale to go through. Whole process start to finish took about 4 months which is pretty quick for that part of London.
1/5
TrustpilotI sold a house, overcharged for fees, headache
L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.
5/5
GoogleElaine and Adam were both really efficient, personable and helpful. They made the whole renting process really simple, straight forward and stress free. Have dealt with them both for many years now and the service is alway top notch. Would highly recommend.
1/5
TrustpilotOne star because no stars is not an…
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
5/5
GoogleGreat service and very helpful staff especially Elaine. She is a star ! Highly recommended
Thank you Agata for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent service at Bairstow Eves Sanderstead
We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!
5/5
TrustpilotAmazing customer support
Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!
5/5
GoogleVery fast with response and made the journey very easy ..thank you Ms Elaine and the team.
Many thanks for your fantastic 5* review Alberta. I will of course pass on your kind hearted words to our Wanstead branch. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotA great experience made possible by Shanna Seaton.
Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh
5/5
TrustpilotI want to give a glowing review for…
I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year
5/5
GoogleMy partner and I had a great experience finding a property to rent with Adam and Elaine. They were both great with communication, always quick to get in touch and very clear throughout the process. We would highly recommend Bairtow Eves Wanstead!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe best house agency. Elaine is so kind and caring as she helped us a lot in whole process..
Thank you Sravanthi for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleElaine and the team in Wanstead were helpful and responsive with the process of preparing and signing the tenancy agreement. Existing damage was quickly identified and plans have been made for repair. We moved in a couple of weeks ago and have been happy with our experience with Bairstow Eves so far.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a great relationship with Elaine and Adam and are so thrilled to have found our new home. Elaine was so friendly and helpful to us throughout the process. I would highly recommend people to use this branch if looking for a new home in future. Thanks so much!
5/5
GoogleFrom start to finish Elaine and Adam have been wonderful and made every detail a smooth process. I recommend this branch fully. Thanks again 😊 …
Thank you so much for your kind words and recommendation! Elaine and Adam take pride in providing a smooth and enjoyable experience for our customers. It means a lot to us that you had such a positive experience. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleBairstow Eves Wanstead were amazing and turned my rental around within a week! 😊 Adam was brilliant and Elaine was really great as well as communicate and punctual throughout the whole process! Would highly recommend! …
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would highly recommend their service. They are very professional. Elaine is always prompt with the responses. She made the whole process seamless. Got all the paperwork so quick.
Thank you for taking the time to leave us this amazing 5* review Tarun. Kind regards Lucy, Customer Relations.
5/5
GoogleWe had a wonderful experience from the very first viewing with Itayi. He was a big part in our decision and made us feel comfortable through our first experience renting. Itayi went above and beyond and we cannot commend him more. After being in our flat we recommend this Estate Agents and are very thankful!PositiveQuality, Professionalism, Value
Thanks for the excellent 5* review and kind words! Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
