Bairstow Eves reviews

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Google

We have had an exceptional experience with Bairstow Eves Wanstead, we have been dealing with Elaine the whole way through, who has been extremely helpful and informative the whole way. We are very grateful to have had this experience and would recommend to anyone looking for a new property. Thank you Elaine!

Jo · 15 April 2026

★★★★★ 5/5

Google

Had a fantastic experience with Bairstow Eves. Elaine was fantastic throughout the whole process and made everything straightforward and stress-free. She was always helpful, professional, and quick to respond to any questions. I really appreciated her support and would definitely recommend Bairstow Eves to anyone looking for a smooth and easy experience.

Ben · 26 March 2026

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Being an overall national company the service has been a great start

Being an overall national company, the service i have received from the Witham Branch has been nothing but fantastic so far as in the starting stages. The credit goes to Lauren through her empathy into what is a very complex situation and has pulled the team together to make this an easy process. Her style of keeping you updated on the whole process is exceptional and ensures the correct people get involved with the understanding behind it.

Zoe · 21 March 2026

★★★★★ 5/5

Google

First time letting experience. Everything went smoothly due to Adam and Elaine . They took care of everything. They took all the worry out of me always there to help. Adam even shampooed the bed room carpet 😅 Thank you guys …

Syeda · 16 March 2026

★★★★★ 5/5

Google

Had a great experience with Bairstow Eves! A huge thank you to Elaine for supporting us every step of the way. She was always helpful, responsive and reassuring throughout the whole process. We’re so glad we chose them!

Delia · 16 March 2026

★★★★★ 5/5

Google

I have just rented for the first time so am a bit naive, Elaine went above and beyond to help me settle in, nothing was too much trouble and i really appreciate everything she has done

Michael · 16 February 2026

★★★★★ 5/5

Google

Housing is always a stressful experience, and yet Bairstowe Eves Wanstead made moving a seamless experience. Elaine showed nothing but care, attentiveness, and investment from the initial showing down through to the signing of final …

Sarah · 16 February 2026

★★★★★ 1/5

Google

Not professional or reliable, I advertised my property to sell through them. They didnt bring a single person to view. Later i realised short staffed in this branch and they dont anseer calls. I tried several times. How can one sell a property when they dont pick up the phone. Suddenly without consulting me they booked one viewing a week day infact for the appointment following day they have sent an email previous day. When I asked them to remove the property after 4 months Sadie said i have to give 1 month notice to remove when i did stiill she didnt remove, so I couldnt advertise through another agrnt. Then i had to chase them to remove from rightmove then after 2 weeks she removed. Not satisfied at all. I wont recommend.

Rihana · 19 March 2026

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

Elaine and Adam were absolutely fantastic in helping my friend and I find a place to live in London. They treated us so well, and genuinely wanted and tried to help with our search, giving us a heads up whenever something new was available and checking in to see if we were still looking. It was such a truly flawless process. It’s renting but with a personal, human touch which is rare in London these days!

Nik · 23 August 2024

★★★★★ 5/5

Google

A big thank you to Sadie at Bairstow Eves, she has shown us around two properties, very friendly, approachable and very knowledgeable.

Assunta · 9 April 2026

★★★★★ 5/5

Google

Elaine was super helpful and prompt from my viewing to moving in, communication was really good, all questions were answered and it was a really smooth process overall!

Chloe · 16 February 2026

★★★★★ 5/5

Google

We moved into our new flat and we couldn’t be happier with how smoothly everything went. Elaine was so kind, helpful and professional throughout the whole process. I would recommend this Agency with closed eyes.Thank you again!

Δαυιδα · 16 November 2025

★★★★★ 1/5

Trustpilot

Very unprofessional rental agent

Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.

Olumide · 23 May 2025

★★★★★ 4/5

Google

We were supported by the wonderful Elaine during a quick turn around into a new tenancy. Elaine was responsive, friendly and understanding. All around a positive experience!

Tara · 16 December 2025

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 5/5

Google

We sold our property through Jake at Bairstow and the whole experience from start to finish was nothing short of excellent. Jake went above and beyond at any opportunity and always made us feel like we were his number one priority. Very helpful, even beyond the normal requirements of his role, for example mediation / communication between buyer and seller in the final stages of the sale, helping to provide access to contractors, updates on the sale process, key handling, meter readings, etc. Always contactable, even out of hours. He expressed a real passion for his work and this really comes across in the viewings and he built a real rapport with the viewers. Jake made sure he knew everything about the property so he was always ready with answers to any queries from viewers / buyer. He has years of experience as an agent and this was very clear to see when observing the viewings. Overall Jake was very helpful, very friendly, very professional, smart, confident, honest and transparent, and it really felt like he cared for us as people, not just the sale. I would always trust Jake over and over again to sell my property. He shines out above the rest.

Michael · 21 October 2023

★★★★★ 5/5

Google

My housemate and I found our first home together using Bairstow Eves. We had been looking for weeks with 0 luck. We received a call from Elaine offering us a property that was yet to go on the market. She arranged a viewing the same day and within the week she got us into the property as promised. Adam was also a huge help working after hours to allow this to happen. Elaine and Adam went above and beyond to help us. They are a real asset to the team. Would 100% recommend.

Ollie · 22 August 2023

★★★★★ 5/5

Google

The Bairstow Eves letting team based in Wanstead were recommended to me by a friend who had a great experience with them previously. …

Peter · 16 November 2025

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026