Bairstow Eves London reviews

★★★★★ 1/5

Trustpilot

AVOID BAIRSTOW EVES AT ALL COSTS!!!

AVOID BAIRSTOW EVES AT ALL COSTS!!!We have had the most terrible experience with Bairstow Eves, both buying & selling. They have needed chasing for even the most basic of tasks to be done. From the for sale board to the EPC, nothing has been straight forward. We were called weeks after our offer had been accepted,to find out how our property search was going. 🤷‍♂️ We were just stuck for words at their incompetence. Now, to cap it all the house we had an offer accepted on has been sold without them contacting us to raise our offer or check on our position. Amateurish is an understatement for these clowns. Treat them like the plague & stay away.

Liw · 18 June 2019

★★★★★ 5/5

Trustpilot

We have recently completed on a house…

We have recently completed on a house through Bairstow Eves, and have found them to be extremely helpful. We listed our property with Purple Bricks, and I must say, in the future we will always be using Bairstow. Claire and the team have been more than helpful, they have consistently helped us, advised us and supported us on our journey, even when we were hearing nothing from our own estate agents. Thank you to all!

John · 12 January 2021

★★★★★ 5/5

Trustpilot

5* service all the way

I can not thank the staff at Bairstow Eve's in Biggin Hill, in particular Caroline Price. Very professional and diligent, Caroline went the extra mile occasion after occasion. Always there to explain and keep me informed which was just what I needed when everything got a bit complicated and stressful. I have her to thank as she held my hand throughout the whole process and I would have faired far worse if it wasn't for her knowing her job and simply caring. She was instrumental in keeping the whole chain together as she ended up communicating with everyone throughout the whole chain (from top to bottom) from estate agents, conveyancing solicitors and individuals in the buying/selling chain, due to part of the chain being a private sale. If I ever look to move again, I know exactly who to turn to. Thank you, I can not recommend or sing your praises highly enough for all you have done.

Mikoi · 5 April 2019

★★★★★ 1/5

Trustpilot

Beware of using this agency - they're sneaky and will con you.

Beware of using this agency. Completely untrustworthy. We had a multi-agency agreement with this agency and had agreed the same commission rate as with the other two agencies. In person, they agreed to the same commission rate and then surreptitiously increased it in the contract. It's only at the end of the entire venture - which is long and dragged out in itself, given I had to coordinate the agent and give daily instructions to follow up with the buyer, you're faced with a surprise sum in the final invoice. Do not recommend!

Sam · 27 October 2024

★★★★★ 5/5

Google

Baristow Eves in Wanstead were helpful, friendly and efficient in terms of their letting service. They made the process as east as could be.

Warmie_79 · 18 June 2023

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Bairstoweves is an absolute and utter disappointment to say the very least. We are students, looking for housing and now we do not have a place to live and will likely not find anywhere due to us cancelling many other viewings thinking we had a house. They pressured us for money to secure the property which they are not returning to us immediately despite initially giving the property to us. They then proceeded to tell us an hour after signing an agreement that they had already given it away. Definitely do not recommend for students especially.

Buse · 26 November 2018

★★★★★ 5/5

Google

We had such an excellent experience moving into our new flat. Elaine and Adam could not be more helpful and lovely, it was so refreshing after some of the other agents we have dealt with! Our move was seamless and would totally recommend Bairstow Eves Wanstead. 10 out of 5 !!!!

Benjamin · 23 August 2024

★★★★★ 5/5

Trustpilot

Excellent support and communication, Thank you

Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.

Ellie · 6 May 2021

★★★★★ 5/5

Google

I would highly recommend using Bairstow Eves to let your property. Both Adam and Elaine know their business inside out and seem to make everything run like clockwork. They are both very personable and easy to deal with as well as being very hardworking. They had tenants for us in no time at all. As I say, I would highly recommend them.

Maria · 4 June 2025

★★★★★ 5/5

Trustpilot

Shahnaz Laloui top agent…

Shahnaz Laloui has been a top professional agent with me,if I can enjoy London it s just becouse her.i had a very great experience with her kindness and professionalism.

Emiliano · 14 November 2024

★★★★★ 1/5

Trustpilot

I find this company very incompetent

I find this company very incompetent, they can’t follow simple instructions, all I asked of them was to close all blinds as the property was empty which they repeatedly failed to do and on one occasion they left the conservatory door wide open and left site, if I didn’t have security cameras fitted around the building that door could have been open for a week!!

Andy · 24 April 2025

★★★★★ 1/5

Trustpilot

Underhanded business practices and unbelievably poor customer service.

As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.

Joe · 6 March 2026

★★★★★ 5/5

Google

Great agency! Highly recommended. I especially want to thank Elaine, who helped my family to find the perfect place to live :)

Sarune · 18 June 2023

★★★★★ 5/5

Google

I had a great experience with Bairstow Eves Wanstead in particular because of Adam and Stephen who have been so helpful in my flat purchase in South Woodford. Very communicative , helpful and supportive from the very first viewings right through to helping me additionally with a slow solicitor and exchanging and completing. I highly recommend them because they have gone above and beyond in service , and their friendly and efficient approach has kept me sane in the process.

G · 18 June 2022

★★★★★ 5/5

Google

I must say, as soon as I contacted Bairstow Eves, I was very impressed by the helpfulness and effiency of the staff. I was greeted by Adam, who made me feel very at ease due to making me feel welcome and confident that Bairstow was the correct Letting Agent to use. Adam has since been very helpful and has made the experience of Letting my first property virtually stress free due to his expertise and knowledge in the letting market. He is a very likable chap who I will be definitely be using to mange the lettings of my future property.

Jason · 18 June 2022

★★★★★ 5/5

Trustpilot

Great service from Kevin at Norbury branch

Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.

A · 16 July 2026

★★★★★ 5/5

Google

Elaine Hutton was incredible. She happily gave us loads of advice and helped us secure a flat after months of looking.

Chloe · 18 June 2023

★★★★★ 1/5

Trustpilot

Non existent communications or professionalism.

We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.

Mr · 6 September 2024

★★★★★ 5/5

Google

I was dealing with Elaine Hutton for my entire tenancy agreement and Elaine was more than helpful! She exceeded any expectations that you would expect from an agent and always went the extra mile with customer service whilst remaining professional, friendly, understanding and efficient!

Michael · 19 June 2019

★★★★★ 5/5

Trustpilot

Ms Sophie Buckthorpe

Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie

Swapna · 8 June 2024

★★★★★ 1/5

Trustpilot

Corrupt Liars

Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.

Anon · 1 May 2021

★★★★★ 1/5

Trustpilot

put the phone down on me after hearing…

put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless

Muhammad · 24 March 2026

★★★★★ 5/5

Google

Our experience was great Adam and Elaine were extremely helpful and made us more relaxed in whole process.

Marta · 23 July 2023

★★★★★ 5/5

Google

Property sold at asking price - excellent communication all the way

Nicholas · 12 November 2025